As a first time guest at Green Valley Ranch, I was totally impressed with the grounds, the hotel, pool and spa. I made my reservation with a deal from Travel Zoo eight weeks prior to my stay. We arrived at the hotel late, about 8:30 pm and when I checked in, the front desk attendant told me they were overbooked and did not have the room choice I selected (double queen standard). I started to mentally freak out, thinking they were going to have to turn me away but instead offered me the first night in a luxury suite. Uhhh, of course! She told me I had two options - stay in the luxury suite the whole time or switch to my requested room type the next afternoon. I asked if the luxury suite on the 2nd night would be an extra charge. She said she would have to check with a manager. Not wanting to wait any longer (just spent 6 hours driving in the car), I told her we'd switch tomorrow. Kind of a pain to do but I didn't want to be charged extra. She also informed me the deposit rate was $100 a night. I had never been informed in ANY of the emails they sent me of this. I expected some sort of deposit but nothing like that. She said she was running my card for $200 (we were staying two nights) but when I checked my card account two days later, she had put $300 on hold. Huge deal when you put the deposit on your debit card. The room itself was AMAZING. Beautiful view of the pool and strip. The master bath was HUGE. Bigger than my kitchen at my own place. Played a few slot machines that night, didn't win big. Oh well. The next morning about 9 am I called the front desk to see how the room switch was to be arranged because this would be during valuable pool time in the afternoon. Speaking to someone different than last night, that attendant informed me I was ok to stay in that room for my 2nd night at no cost. Woo hoo! Pool waitresses were quick and always asking if we wanted anything else. Spa attendants were very nice. Used the basic spa services - hot tub, sauna, steam room. All excellent. Housekeeping even came by about 4 pm to see if we wanted water and ice. Of course! We ate at the Grand Cafe for breakfast one morning - I had the bananas foster french toast - SO GOOD. Check out was a breeze. I would highly recommend this property to anyone looking to stay off the strip. Strip was about 10-15 minutes away. The only reason I knocked it down some on my rating was because of the person at check-in wasn't so informative and charged the wrong deposit amount. Could have just been a bad day for her.
- Official Description (provided by the hotel):
- Green Valley Ranch Resort is unquestionably one of the finest Las Vegas casino resort hotels, equally exquisite both inside and out. Attending to guests with impeccable service, wealth of outstanding amenities, and expansive pools and gardens, Green Valley Ranch has become renowned as one of the top luxury resort hotels in Henderson, Las Vegas ... in the USA. Green Valley Ranch Resort has all that you require from Exquisite Accommodations, the ultimate in relaxation and rejuvenation at The Spa, Award-Winning Dining, Non-Stop Gaming Action, Entertainment for Everyone, Meeting & Events, to our The Backyard with incredible scenery, sand-bottom pool and laid-back vibe, not to mention a great selection of drinks. ... more less
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- Also Known As:
- Green Valley Ranch Hotel Henderson
- Green Valley Resort
- Green Valley Hotel