We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“bait and switch”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hampton Inn and Suites Las Vegas - Henderson
Ranked #5 of 26 Hotels in Henderson
Certificate of Excellence
cottonwood, United States
1 review
“bait and switch”
Reviewed November 27, 2013

felt i was given the bait and switch on the room rate. applied for the aaa discount, but when I checked out it was the going rate. the counter staff said they would credit back may cc and did not know why it charged the full rate. I paid with cash so as not to place the room charge on my cc - it had already processed.

  • Stayed November 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, December 6, 2013
Thank you for staying with us and taking the time and energy to tell us and other travelers about your experience. We do apologize for any rate confusion during your stay. We appreciate you bringing the AAA rate discrepancy so that we are able to take a look into it. We look forward to your next visit to the Henderson/Las Vegas area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

674 reviews from our community

Traveler rating
    404
    168
    58
    30
    14
See reviews for
236
168
65
193
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Sparks, Nevada
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 14, 2013

My wife and I stayed here for 4 nights and found the hotel to be very well kept and well ran. The breakfast area was clean,the attendant kept things "fresh" & cleaned up. We had a ground floor room with an external entrance- a nice feature as we had a fair amount of camera equipment to load and unload daily. Every interaction with the hotel staff was very nice. This is also a good location, close to freeway. In our world, it's worth it to stay away from the strip traffic and crowding.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank SimpleMan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, November 19, 2013
Thank you for staying with us and taking the time and energy to tell us and other travelers about your experience. We appreciate your comments regarding our staff members; we truly have an amazing team. We pride ourselves as a team on creating a positive experience for our guests and it warms us to know that you enjoyed your stay. Our ground floor rooms are very popular, so glad you were able to enjoy your room! Breakfast being the most important meal of the day we are glad to hear you were able to enjoy it; the ladies do an amazing job of keeping everything tidy and stocked. Thank you again for your time and we look forward to welcoming you as our guest again, next time you are in the Las Vegas/Henderson area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, NV
2 reviews
Reviewed November 14, 2013 via mobile

Clean and quiet. Friendly and professional staff. I love my bottom floor room. Parking is great and since I have a bottom floor room, my car is just outside the rear door from my room. I can always go out the front door for access to the lobby. Hot cookies @ 7pm. Easy access to restaurants, Boulder City, Hoover Dam, shopping. Very nice to sit by the pool in the evening. Thanks for the great stay.
Al

Stayed November 2013
Helpful?
Thank Al D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, November 19, 2013
Thank you for staying with us and taking the time and energy to tell us and other travelers about your experience. We appreciate your comments regarding our staff members; we truly have an amazing team. We pride ourselves as a team on creating a positive experience for our guests and it warms us to know that you enjoyed your stay. Our ground floor rooms are very popular, so glad you were able to enjoy your room as well as our evening cookies! Thank you again for your time and we look forward to welcoming you as our guest again, next time you are in the Las Vegas/Henderson area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
Reviewed November 4, 2013

This hotel has it all.Fine dining of just about any venue is closeby. The staff here is excellent. Very friendly and helpfulll. I would recommend this hotel for your stay above all others! Food is served Monday thru Thursday evening. Breakfast served daily! Sunset station is within walking distance and the galleria mall just around the corner.

Room Tip: book well in advance!
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, November 19, 2013
Thank you for staying with us and taking the time and energy to tell us and other travelers about your experience. Thank you for comments on our nice staff, we truly have an amazing team. We pride ourselves as a team on creating a positive experience for our guests and it warms us to know that you enjoyed your stay. We are happy you were able to enjoy the amenties in the surrounding area as well our evening reception and breakfast. Thank you again for your time and we look forward to welcoming you as our guest again, next time you are in the Las Vegas/Henderson area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 3, 2013 via mobile

I do some traveling and not as much as I used to. First of all I will say this, when every other hotel has a casino, one armed bandit, or something like that in Nevada, this one does not; and that scores big for me. I do not need nor enjoy being bombarded with gambling stuff as it is everywhere.

The front desk staff is friendly but not overly friendly and look as if they want to be there. The main lobby area is clean, neat, and cared for.

The room where I stayed was on the second floor. I have to say this, the elevator sounds like it is on its way out. No need to report this to the staff for two reasons-

1. It is loud and rattled when operated so it is obvious
2. Reporting it would do no good as there was probably nothing they could have done during my stay.

My room was comfortable but smelled musty due to either the air conditioner or the lack of use. However, with the AC unit running for a while it did clear up. The bed cover did have a note on it that it had just been washed so that was nice. It was nice they wash their bed covers and also, if it did in fact NEED a washing, once again, I do appreciate it. The bathroom was clean and tidy and the shower was hot and lots of pressure.

The room did look like it was remodeled so it was comfy. There is noting you can do about the guest upstairs that seem to be dancing in cinder block shoes but later I found out that there was a teen gymnastics meet in Vegas and many of the kids were staying there.

All things considered, I felt that this was a average stay and I would probably stay here again though be it that I do 2 things in Vegas, work and sleep.

Stayed November 2013, traveled on business
Helpful?
Thank Lightning077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, November 19, 2013
Thank you for staying with us and taking the time and energy to tell us and other travelers about your experience. We are thrilled you were comfortable in our clean and spacious rooms. We pride ourselves as a team on creating a positive experience for our guests and it warms us to know that you enjoyed your stay. Thank you again for your time and we look forward to welcoming you as our guest again, next time you are in the Las Vegas/Henderson area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California
Level 5 Contributor
80 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 1, 2013

Great Hampton Inn! This hotel is conveniently located to several restaurants, and is adjacent to
several other hotels just off Marks Street. Plenty of free parking. Very friendly staff, and they
serve a manager's dinner Mon. through Thurs. nights. They even placed a pocket-sized Constitution in the room, next to the telephone. First time I've seen that at any hotel. What a great idea. We stayed on Halloween night and it was relatively quiet. We were in a room on the 2nd floor. My only complaint with this hotel was listening to the people in the room above us. The floor creaked and squawked with every step they took - and it was a lot of steps. I always request a room on the high floor so I was a bit surprised we weren't on the 3rd floor. Aside from
that - our stay was great and I would go back to this property again.

Room Tip: Even numbered rooms are on the west side, odd numbered rooms are on the east side and overlook the...
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank seaview69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, November 19, 2013
Thank you for staying with us and taking the time and energy to tell us and other travelers about your experience. Thank you for comments on our nice staff, we truly have an amazing team. We pride ourselves as a team on creating a positive experience for our guests and it warms us to know that you enjoyed your stay. We do apologize there were no third floor rooms available during your visit with us. We are thrilled you enjoyed the Constitution, it is important to us and are happy to hear it is to you as well. Thank you again for your time and we look forward to welcoming you as our guest again, next time you are in the Las Vegas/Henderson area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
1 review
Reviewed October 31, 2013 via mobile

My wife and I have been traveling for work for 2 years. staying in hotels 7 days a week and only leaving on weekends to see our families we have definitely had lots of different hotel experiences. The Hampton inn and suites here in henderson has been by far the best place we have stayed. The manager and staff are great and have made us feel so at home. They have become more our friends than just "the hotel staff". We really can't say enough positive things about our experience here and would highly recommend staying at the Hampton to Anyone :)

Stayed October 2013, traveled on business
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle C, General Manager at Hampton Inn and Suites Las Vegas - Henderson, responded to this review, November 19, 2013
Thank you so much for taking the time to provide us as well as other travelers with feedback regarding your positive experience with us. We are so thrilled you have such a comfortable stay and our team members were so welcoming. Thank you for your kind words regarding the team and our property. We pride ourselves as a team on creating a positive experience for our guests and it warms us to know that you enjoyed your stay. We look forward to having your next visit to the area, safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Henderson hotels
0.2 mi away
Hilton Garden Inn Las Vegas/Henderson
6.4 mi away
Hampton Inn & Suites Las Vegas South
1.9 mi away
Best Western Plus Henderson Hotel
Show Prices
Show Prices
Show Prices
6.1 mi away
Best Western Plus St. Rose Pkwy/Las Vegas South Hotel
0.2 mi away
Comfort Inn & Suites Henderson
0.1 mi away
Holiday Inn Express Henderson
Show Prices
Show Prices
Show Prices

Been to Hampton Inn and Suites Las Vegas - Henderson? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn and Suites Las Vegas - Henderson

Property: Hampton Inn and Suites Las Vegas - Henderson
Address: 421 Astaire Drive, Henderson, NV 89014-6690
Phone Number:
Location: United States > Nevada > Henderson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Henderson
#7 Business Hotel in Henderson
#10 Family Hotel in Henderson
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn and Suites Las Vegas - Henderson 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Step outside the fast pace of Las Vegas by staying in the Henderson area at Hampton Inn & Suites Las Vegas-Henderson. We're close to Lake Mead, but still within reach of everything offered by the 'Entertainment Capital of the World.' Our hotel is located adjacent to Sunset Station Casino, and we're minutes from McCarran International Airport and the UNLV Sam Boyd Stadium. Enjoy the Lake Mead Recreational Area near our hotel in Las Vegas/Henderson. Experience the same 24-hour action as the famous Las Vegas Strip, but in a more relaxed area. Our hotel in Las Vegas/Henderson also puts you within reach of Lake Las Vegas, featuring concerts, world-class golf and more. Discover the other side of Las Vegas at the Red Rock Canyon or go hiking or snow skiing at nearby Mount Charleston. The famous Hoover Dam is only about 20 minutes away. Our guests enjoy an added bonus with our Complimentary Hot Breakfast buffet every morning and our Complimentary Managers Reception (Monday-Wednesday) featuring an assortment of hot hors d'oeuvres, beer, wine and soda. Treat yourself with our fresh baked chocolate chip cookies served every evening! In town for business? Enjoy all the amenities you require to make your business trip a success. Complimentary wifi available throughout the hotel. Our fully equipped business center is available for use 24 hours a day. Print, scan and fax capabilities are all complimentary. We want to make your stay with us exceptional. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Hilton Hotels Direct, Expedia, Hotwire, Travelocity, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Hampton Inn and Suites Las Vegas - Henderson reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Las Vegas-Henderson Hotel Henderson
Hampton Inn Henderson
Henderson Hampton Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing