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“Beware of this mob (Grand Canyon Tours sold by D&J's Discount Tours)”
Review of Vegas 500 Air Tours - CLOSED

Vegas 500 Air Tours
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Attraction details
Owner description: Vegas500 Air Tours is the premiere Grand Canyon and Hoover Dam Air Tours company. We offer a range of tour destinations in multiple levels of luxury. Weather you’re in the mood for a pleasant relaxing night tour over the Hoover Dam, or a full day of exploring the Grand Canyon in all it’s natural beauty, we have the perfect tour to maximize your enjoyment.
Melbourne, Australia
Level 3 Contributor
14 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Beware of this mob (Grand Canyon Tours sold by D&J's Discount Tours)”
Reviewed October 5, 2012

We bought a Grand Canyon tour for via D&J's Discount Tours who represents Vegas 500.
We were clear to the vendor we wanted to go over the Grand Canyon and asked for a helicopter flight. The vendor suggested due to our group size (9 people) we should take a plane as we could fly together as to opposed using 2 helicopters and would get the SAME experience. As they were the experts and knew our needs we took their advice - Big Mistake.

The agent also suggested we should take the afternoon tour as opposed to the morning tour as we get the same time on the ground and have less people around and hence would get to do more. Part of the package included food & drink. After paying the deposit, we returned 20 minutes to clarify with them that they understood what we wanted and they said we would fly over the Grand Canyon.

We arrived at the airfield where we were put into a plane and started our flight to the Grand Canyon. It became obvious upon our arrival at the Grand Canyon we were not going to fly over the canyon, but rather to the canyon. Upon landing we confronted the pilot explaining this is not what we wanted. The pilot basically said too bad and we should enjoy our time here and then handed us our food vouchers. Due to our arrival time (3:30pm) we could not get any of the local pilots to take us on a helicopter ride over the Grand Canyon.

We then got onto the bus and headed to the 1st location. Spent 15 minutes there and then headed to the 2nd location where the restaurant was. Upon our arrival we found it (the restaurant) was closed and the staff were leaving the location, so we got no food. As you can imagine with 5 kids how wonderful it was to not to have food available until we returned to Vegas that night at 8pm.

We looked around for a little longer and then took the bus back to where the plane was. We discussed our dissatisfaction with the pilot who was not interested except for flying us back.

When we got back, we spoke to the right hand man of the owner of the business who was not interested at all and was not prepared to do anything to help achieve our goal or offer compensation. Needless to say after spending a large sum of money on this, it has left a bitter taste with this us and we hope this helps other travelers with the above vendor (D&J's Discount Tours) and Vegas 500. Their brochures and vendors are very misleading and they are only interested in getting your money.

The sad part for an extra $20 per person we could have had the right experience and they would have made more money.

The moral is to ask lots of questions to ensure you are getting what you want. In hindsight, we should have done more checking on the web. From what we have learnt Helicopter is the only the way to go to see the Grand Canyon from the air and planes only take you to the Grand Canyon.

Visited September 2012
Helpful?
Thank Graham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

26 reviews from our community

Visitor rating
    16
    4
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    1
    5
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
“Worth every penny”
Reviewed October 5, 2012

This was a great deal. We had a short wait to be briefed on our upcoming experience. The pilots were fun and knowledgeable, and included us in all the exciting tricks. I would recommend it to anyone!

Helpful?
Thank bpemmert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
49 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
“Very professional outfit, great value for money.”
Reviewed July 29, 2012

I understand 4 trips a day are possible. 2 morning flights (7am and 8.30) and 2 afternoon flights.

We booked the morning flight on the web as we were told this was the smoothest air. When we rang the carrier to confirm 3 days before we were due to fly we were told we were scheduled on the 7am flight.

However, due to the age of the children we did not want the 5.30 am collection. The company (SCA) were amazing and accommodated our request without question. I guess the moral of the story is to specify the preferred flight time upon booking (if possible of course)

We arrived at the airport 25minutes from the Venetian Hotel, booked in and within 15 minutes we were off.

smoothy flight on a fixed wing aircraft with amazing views. configuration of seating was a one - one so everybody gets the view and as the wings are above the fuselage it is a wonderful experience.

Upon landing we were transferred to a helicopter for a trip down to the raft. The raft trip was very special as we were down there before the rush happens. The boat powers up a mile and then you drift back. Very cool both in terms of temperature and the experience.

Helicopter straight back up and then wait 5mins for a bus to the skywalk and then bus to lunch at Guano point.

flight comes back approx 1pm and while a little less smooth it was no way a problem.

We are told the busses from Vegas get there approx 10 - 11am so it does get busy but I guess taking AM or PM flights does avoid the rush.

The pilots (plane, helicopter and boat) were all fantastic and enhanced the experience immeasurably.

Well worth the money if you can go the extra bit and do the Helicopter and raft.

Visited July 2012
Helpful?
Thank liketotravel2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level 3 Contributor
11 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
“Experience of a lifetime.”
Reviewed May 8, 2012

Everything was perfect. Very proffesional, and we felt very taking care of at all times. We got a meal in the Canyon, which was actually very good , and with a view to die for :-) We had the tour with a plane ride, helicopter, and boat ride. And everything was very good. Thank you!

Visited May 2012
Helpful?
Thank Bethhelene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Awesome travel experience to Grand Canyon West Rim”
Reviewed March 11, 2012

I did extensive research on which company I should join for Air-ground tour to Grand Canyon west rim. I've called Grand Canyon airline and Scenic airline and eventually choose Vegas 500 tour. The main reason I choose Vegas 500 tour because of the small 9 passengers flight which guaranteed everyone gets a window seat while other airlines do not. I think I made a great choice as the whole travel experience is wonderful! The whole tour runs very smoothly from picking me up at the hotel, waiting for the plane at the airport, got plenty of time (3+hours) to explore the Grand Canyon and return back to hotel on-time. I got upgraded to co-pilot seat which is truly awesome experience. It's breath-taking by viewing grand canyon from the plane. Highly recommended this tour. Another advise is to choose morning flight, you have to go to Grand Canyon before all other crowds and bus tours arrive. The lunch is so-so but that's ok...as I don't expect that there is 5 star restaurant operating at Canyon anyway. The extra $100 money spent on air tour worth every penny, which saves me for at least 5 hours on travel time compared to bus tour.

Visited March 2012
Helpful?
1 Thank Piyo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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