We bought a Grand Canyon tour for via D&J's Discount Tours who represents Vegas 500.
We were clear to the vendor we wanted to go over the Grand Canyon and asked for a helicopter flight. The vendor suggested due to our group size (9 people) we should take a plane as we could fly together as to opposed using 2 helicopters and would get the SAME experience. As they were the experts and knew our needs we took their advice - Big Mistake.
The agent also suggested we should take the afternoon tour as opposed to the morning tour as we get the same time on the ground and have less people around and hence would get to do more. Part of the package included food & drink. After paying the deposit, we returned 20 minutes to clarify with them that they understood what we wanted and they said we would fly over the Grand Canyon.
We arrived at the airfield where we were put into a plane and started our flight to the Grand Canyon. It became obvious upon our arrival at the Grand Canyon we were not going to fly over the canyon, but rather to the canyon. Upon landing we confronted the pilot explaining this is not what we wanted. The pilot basically said too bad and we should enjoy our time here and then handed us our food vouchers. Due to our arrival time (3:30pm) we could not get any of the local pilots to take us on a helicopter ride over the Grand Canyon.
We then got onto the bus and headed to the 1st location. Spent 15 minutes there and then headed to the 2nd location where the restaurant was. Upon our arrival we found it (the restaurant) was closed and the staff were leaving the location, so we got no food. As you can imagine with 5 kids how wonderful it was to not to have food available until we returned to Vegas that night at 8pm.
We looked around for a little longer and then took the bus back to where the plane was. We discussed our dissatisfaction with the pilot who was not interested except for flying us back.
When we got back, we spoke to the right hand man of the owner of the business who was not interested at all and was not prepared to do anything to help achieve our goal or offer compensation. Needless to say after spending a large sum of money on this, it has left a bitter taste with this us and we hope this helps other travelers with the above vendor (D&J's Discount Tours) and Vegas 500. Their brochures and vendors are very misleading and they are only interested in getting your money.
The sad part for an extra $20 per person we could have had the right experience and they would have made more money.
The moral is to ask lots of questions to ensure you are getting what you want. In hindsight, we should have done more checking on the web. From what we have learnt Helicopter is the only the way to go to see the Grand Canyon from the air and planes only take you to the Grand Canyon.
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