I have spent the last 8 days at this hotel. You name it, it was not done properly or not done at all. This is not a Westin quality hotel. If you plan on coming, go to a different hotel and I am a Starwood gold member
Here is just a short list of the issues I had at this hotel.
1-check in took over 8 hours to get our hotel room
2-we ordered a rollaway and when we finally went to our room, there was no rollawy until 11pm
3-when we finally got to the room, the room was dirty. they did not even clean the toiilet seats
4-Over our 8 days at the hotel, they did not replace the shampoo.
5-They never put body wash in our room. When we asked the hotel staff why, they told us that only the top two floors get body wash
6-on most days when they cleaned the room, they did not fully clean, did not remove the trash or replace towels. We had to run around looking for staff to get clean towels.
7-they run out of towels at the pool. for over 3 hours in the middle of the day, they did not have towels.
this is just not a normal hotel. Stay away. go to a normal hotel.
- Official Description (provided by the hotel):
- Named one of the "world's best hotels" by Travel + Leisure, The Westin Lake Las Vegas Resort & Spa offers visitors a 3,600 acre resort with spa, golf course, and fine dining. ... more less
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- Also Known As:
- Loews Lake Las Vegas Hotel Henderson
- Loews Hotel Henderson
- Loews Resort Henderson
- Loews Henderson
- Henderson Loews