The hotel is absolutely beautiful a great get away....However the Front Desk staff is NOT accomodating!!! the worst service ever from a hotel as beautiful as this. We were very disapointed in the service and Management(except for the night time gal Amanda she was or should i say tried to be as helpful as possible under the circumstances & Maria) .....The worst part is they have a line employee call you before the Supervisors do. And Front office Manger does not respond in a timely manner( even when a message was left saying please call guest ASAP)....The positive part was Amber (mgr)& Chelsea from the pool (Food & Beverage) gals were awesome!
Not sure if any of the front desk has taken the training on guest services if not they really need to go. as for the Management team take a course on what Starwood preaches.....Coach Management it a start.......You can also find help on Best Practices on StarwoodOne.
- Official Description (provided by the hotel):
- Named one of the "world's best hotels" by Travel + Leisure, The Westin Lake Las Vegas Resort & Spa offers visitors a 3,600 acre resort with spa, golf course, and fine dining. ... more less
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- Also Known As:
- Loews Lake Las Vegas Hotel Henderson
- Loews Hotel Henderson
- Loews Resort Henderson
- Loews Henderson
- Henderson Loews