Stayed at the Westin Lake Las Vegas - after hours of waiting for the rooms. At 7.45 p.m. got the rooms, finally. We were not the only ones to wait for hours. Many families did so too. The staff at the front desk were friendly telling us to wait for 30 Minutes till the rooms are ready. After beeing told that for 4 hours, we had enough, so did the others. Next to us was a lady, she and her 7 month old baby had to wait even longer!
The rooms - so we have been told, have been cleaned. The bathrobe is dirty, so is the floor in the bath. In the fridge, we found leftover from former guests. A coffee machine ready, but only tea available. No sense, telling anybody, cause at the front desk, there still are huge queues of other Guest still hoping to get their room.
Has anybody ever had such an experience in a Westin? INCREDIBLE!!!!!
We're angry and looking forward to leave this place ASAP! Unfortunately, Las Vegas is fully booked on Saturdays...
- Official Description (provided by the hotel):
- Named one of the "world's best hotels" by Travel + Leisure, The Westin Lake Las Vegas Resort & Spa offers visitors a 3,600 acre resort with spa, golf course, and fine dining. ... more less
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- Also Known As:
- Loews Lake Las Vegas Hotel Henderson
- Loews Hotel Henderson
- Loews Resort Henderson
- Loews Henderson
- Henderson Loews