I've been to Vegas at least 40 times over the years. During that time I've stayed at a over a dozen different properties, including some that don't even exist anymore. (Hacienda or Landmark anyone?) I look forward to staying and exploring a new property for the first time; my latest entry into this category was the M Resort.
My initial impression was not very positive. I did not find the outside or inside signage to be very helpful, and wandered around a bit before a staff members saw the "I'm totally lost look in my face", and gave me directions. When I checked in they didn't have a King bed left, and instead had one with two queens. I'm not sure why, but I really don't like staying in a room with double beds. The counter person, who was very nice and apologetic, told me she's get me into a king room the next day.
However, over the course of my stay, I began to like the property more n. more. Here are some of the things I liked:
1. The customer service was absolutely first rate. I did not meet one staff member who didn't genuinely seem eager to make my stay as pleasant as possible. I asked each of the blackjack dealers I played with what they thought of the M. Everyone said it was a great place to work. One fo them had even left the Venetian for the M and said it was one the best decisions he's ever made.
2. I ate at three restaurants, and enjoyed two of them. The turkey/avocado sandwich at the Red Cup Cafe was fantastic and served very quickly. My second night there I had only a five minute wait to get into the Studio Buffet. Given the selection of food, free beer and wine, and reasonable price ($22.99), this was one of the best, if not the best buffet I've been to.
3. The rooms are great, especially the ones with a king bed. The bathroom was bigger than my first apartment, the room card into the light slot was a nice energy saver, the closet for the clothing and safe was a very good size, the the two tvs (one of which is in the bathroom mirror), were great. Of the many properties I've stayed at (including Rio & Venetian), I think this was my favorite room.
4. First rate ventilation system. The guy sitting next to me at one of blackjack tables was smoking like a chimney. I could barely smell the smoke.
5. I like both the size and location of the hotel. The property itself was very easy to navigate, and to me the distance from the Strip was a plus.
6. I hoped to use the exercise room and pool, but never got around to it. My room overooked the pool area, which seemed great.
Things I didn't like:
1. Let's just add $25 on to the regular room rate and be done with it. I did use the internet, and it was nice to not to be billed for it. I also made a few local calls and grabbeld a USA Today each morning on my way to the golf course, but I still think the resort fee is a bit misleading.
2. During the Friday night of my stay I ate at the Steakhouse. I liked the fact that they had two separate dining areas, the one by the bar more casual than the other, but the food was really expensive. I had a ribeye with a salad and two sides and endied up with a bill over $70. The steak was just ok (at least for the price), the asparagus was tough and tasteless. The garlic mashed potatoes were very good, but at $7 a pop I was hoping for a bit more.
Overall I had a very good stay. I grew to like the property the longer I was there. After the first night I was pretty sure I wouldn't come back, after checking out I had done a complete 180. If the price were right, I'd definitely choose the M again.
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- Also Known As:
- m Hotel Henderson
- m Resort Henderson