Let me first start by saying I never write bad reviews for anything and I never complain. That being said I would never stay at the M resort again. It first started when we wanted to check in at 4 PM and are room looking towards the strip was not ready. Saying check in is 3 to 5 when I was told it was at 3. I said ok since the "resort" was not close to the strip anyways and the room would be 20$ cheaper looking at the mountains. After it gave them my debit card they then told me I would have to pay an additional 150$ for a security deposit! I was already paying 322$ for the room now they wanted to add 150$ for a deposit I was never told about. I said fine again as this was for New Years and figured finding another hotel would be a hassle I didn't want to deal with.
Now we go up to the room, and the casino and hotel do look very nice so that is the one advantage this place had going for it. The room was nice and it was clean so no complaints there. While we were in the room the bathroom has a TV in it was well but did not work. I called and let the front desk know and that is all that was done.
After we settled in for a bit we decided to go down and grab something to eat before we went to the strip. We went down to Anthony's burgers at the front of the casino just past the front desk. After getting seated by the manager, we were left for dead and did not get service until I had to go ask for service. That took 15 minutes for us to get some water and greeted. By the way they were not busy. I talked to the manager who seemed to think it was not a big deal introduced are waiter and never came back to the table to check in on us again. They did offer a free dessert at the end of the meal which we did not take advantage of.
So now we go down to the strip and take a taxi since it is New Years and we knew we would drink. I asked when I called how much a taxi would run me and they replied about 20-25$. That is not true at all. The price it took to get us there and back 1 time was 80$ that is not including a tip. Also that is nt to the Wynn or anywhere far down the strip that was to Mandalay Bay.
Finally the night is over and we wake up and we check out. I see a manager and tell him I was really disappointed with are stay. He replies back "well I'm sorry about that". The whole time I was at this resort I feel that they did not take me seriously because of our age. I am 25 and like to spend a lot of money trust me I will not be spending any more of my money here.
Please take my advise and stay somewhere else it is not worth the hassle dealing with the management that do not seem to care about customer service.
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- Also Known As:
- m Hotel Henderson
- m Resort Henderson