The beds are uncomfortable, gave me a sore back and neck for 2 nights. Also, I feel your pool closes way too early. 8:00 PM is way too early - I could see 10 or 11 PM, but people with kids don't always get to take advantage of the pool until later, and after dinner its too late, the pool is closing. ALSO - it is ridiculous that you cannot take a pool towel back up to your room. My little daughter went swimming, was cold wrapped up in a towel, and when departing the pool they made her give it back - she was shivering - down all the long air conditioned halls on the long walk back to the room (LONG walk). I have never seen a hotel with this ridiculous policy, the security guy said, 'oh well we don't want people taking these towels and putting them in their car' Are you kidding? Those rust towels are garbage - but you don't seem to worry that people will steal the white towels in their bathrooms do you (and those are much nicer) ? Does it make sense ? NO. If someone would like to bring a pool towel to the room and leave it there when the cleaning lady comes to take it, I do not see the problem. Trust me, the towels are not that great that anyone would WANT to steal them - it also is offensive to think that the hotel staff is insinuating that everyone is a thief and would steal the towels - this security guy was not very nice he wanted to shut the pool down at 7:50 PM instead of 8 (as if 8 is not early enough, he was trying to get everyone out of the pool early). NOT good. While my daughter was in tears, he sat there with his stoic staunch face like he didn't have a caring bone in his body. If this is how it will be, I will find another resort to stay at next time in vegas. I don't feel that the M resort is a 'family friendly' place, if you have kids you aren't treated as nice. They also are very unyielding and do not want to let you have an early check in or a late check out, they have so many excuses, and want you out of the room by 11 AM. I wish things were different at your place, it would bring in more business if you listened to the customers suggestions.
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- Also Known As:
- m Hotel Henderson
- m Resort Henderson