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“Bring Your Oxygen Tank”

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Red Lion Hotel & Casino
Ranked #4 of 29 Hotels in Elko
Certificate of Excellence
Wyoming
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Bring Your Oxygen Tank”
Reviewed April 1, 2012

I'm not going to drone on about this Hotel. It's a decent place to stay in Elko. The renovated rooms are pretty good for the age of the property and what they had to work with. The beds are comfortable. But man... the smoke throughout this place and even the stench in the non-smoking rooms is really bad. The doors to the rooms *SLAM*... and I mean slam. You can hear them slamming all the way from one end of the hotel to the other. The smoke smell in the rooms is likely because of the 3" gaps under the doors. You can hear every word spoken as people walk by your room. The Wifi was *superb*. Strong signal and relatively fast for "free". The gaming was fun, but a lot of the old boring games are what is offered and pretty much every machine in the place is now pennies or "2 cents". (I haven't been at this property since 2004). The meal I had in Aspens was "okay"... the prices were way too high for the quality of the food. In summary, I was just "satisfied" with my experience at the Red Lion. I would not make a special trip just to stay at this property, but if I was going through Elko again I would not write it off either. The renovated rooms made a *huge* difference.

  • Stayed March 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank WYRD4SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drz77, General Manager at Red Lion Hotel & Casino, responded to this review, April 2, 2012
Thank you for the kind comments about our Elko Red Lion Hotel & Casino in general. They are appreciated. We value all our guests, smoking and non-smoking alike, and are continuously seeking solutions to the smoke residual in and around our casino and hotel rooms. Our guests have asked for, and we have provided, a large variety of gaming slots from pennies to five dollar machines, enough to satisfy most everyone’s desires. We are proud of our hotel and casino and are happy that you will consider visiting us again should your travels return you to the Elko area. Thank you again. David R. Zornes, CEO/General Manager.
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Vancouver, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 16, 2012

The rooms that me and my friend got were huge, with a balcony. Our rooms were clean, and didn't smell smokey like some other reviewers have mentioned. Has an outdoor pool that was closed during winter months. Has a couple of decent restaurants. The WiFi worked great throughout the hotel area.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank bgb003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
Reviewed February 12, 2012

We both dont smoke, stayed in a non smokers room, was almost as bad at the registration desk, I do understand you can smoke virtually anywhere but still it's pretty gross. The room was decent facing away from the road, the bed was decent, the fixtures were decent. The coffee garden service was good, the gym looked decent, besides the smell the other issue was the tub went to use it and found it had white floating things in it. I am an HVAC tech, you may want to look at the use of active charcoal filters would take the smoke smell out and would improve my rating.

Room Tip: As stated before check in first then unpack your bags, the walk to your room can be a ways.
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Joey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drz77, General Manager at Red Lion Hotel & Casino, responded to this review, February 14, 2012
Dear Joey C:

I appreciate and do understand your comments about the smell of smoke in and around our casino, hotel hallways and your room. We are doing our best to resolve this problem, because we can certainly appreciate the concerns of our non-smoking guests. In fact, our environmental experts have made a number of suggestions which we hope will help with the smoky residual in the hallways and rooms. Unfortunately, we cannot always monitor smokers in a non-smoking section, which can make it quite uncomfortable for our non-smoking guests. In addition, I suspect the white objects you found in your tub could be some sort of cleaning residual, but I will be sure to speak with our Housekeeping Manager about this. I thank you for your patronage and hope you will visit us again should your travels return you to the Elko area.
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1 review
Reviewed February 1, 2012

When I arrived to check in my room, the male Auditor was extremely rude & insisted I wasn't in their computer. He was very short & appeared to be playing on the computer while I waited & waited & waited. I made the reservations directly with the hotel & I even had a confirmation number but he insisted I wasn't in the system. Finally after sometime 15minutes he told me he found my reservation. I asked what had happened & he apologized for not being fully awake..? I paid $139 for my room & this is how I am treated? As I left to go find my room(which he didn't even explain directions) I heard him tell a security guard "Cheap $&#% didn't tip".. Never will I stay in such a place. Never will I expose myself to such rudeness & unproffesionalism. The front desk person was the cause I hated my stay. Thanks to you I will NEVER stay at this property. Thanks Alberto for the kind service. Red Lions are nothing but a source of degradation.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank benzdealer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drz77, General Manager at Red Lion Hotel & Casino, responded to this review, February 8, 2012
To: Benzdealer1

I have just read your review on your recent stay at the Red Lion Hotel & Casino, Elko, Nevada, and I am very disturbed to read about your experience. I want you to know we will not accept this type of behavior from our employees, and we will be speaking to the entire front desk staff to reiterate our position. I would like to offer you a free stay the next time you are in the Elko area. We’d like to show you our better side for sure! If you would provide me with your e-mail or mailing address, I will send you that right away. Again, I am truly sorry to read of your experience with us. David R. Zornes, CEO, Red Lion Hotel & Casino (david.zornes@playelko.com).
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Reno, Nevada
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 17, 2012

We usually stay at the Holiday Inn Express, because we prefer non smoking hotels. Since it was booked, we chose the Red Lion. We stayes in a King Executive room, which was reasonably priced. The room was huge! It had two chairs/ottomans, microwave, fridge and a 42" flat screen TV. Wireless is throughout the hotel. Starbucks is in the hotel. My only complaint is that our nonsmoking room was just steps from the casino, and smoke permeated our room. Other than that, a great stay and a very good value.

Room Tip: Check the website for special pricing
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  • Stayed January 2012, traveled on business
    • Value
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Helpful?
1 Thank jammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norden, California, United States
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 6, 2012

I stayed here again over Thanksgiving, again I got wonderful service, it's not always available but I got a shuttle to my train when I left. They were very personal in their service, I love that onsite Starbucks, the 24-hour cafe had my favorite breakfast omlette at 4am when my train came in.

I got a room right by the casino and it was very nice, it seems like the remodel is done, and it's worth spending a few bucks more for the room with the extra chair and other amenities.

I loved the new beds, I use a tempurpedic at home, these worked better for me than the Hilton I went to stay at in SF after this Elko visit. If they could just put the Red Lion Hotel of Elko in San Francisco, I would be in heaven.

Well, my other review tells the whole great story but I stayed again and wanted to mention another great experience.

Room Tip: Leave your bags in the car while you register and ask how far your room is from the front desk, you...
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  • Stayed November 2011, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmtrakRide C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2011

Elko is a nice place would like to spend more time there next time I am around. The hotel was nice great service as well.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robyell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel & Casino

Property: Red Lion Hotel & Casino
Address: 2065 Idaho St, Elko, NV 89801-2628
Phone Number:
Location: United States > Nevada > Elko
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Elko
#3 Romantic Hotel in Elko
#4 Business Hotel in Elko
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Hotel & Casino 3*
Number of rooms: 222
Official Description (provided by the hotel):
Red Lion Hotel & Casino is Elko’s premier hotel and casino, offering comfortable accomodations, great amenities and endless entertainment. Whether you’re traveling for business or pleasure, we’ll make you feel right at home. Elko’s Red Lion Hotel & Casino features the finest accommodations available in northeastern Nevada. Enjoy plush, pillow-top beds, contemporary furnishings, wireless internet and more in our inviting guest rooms. We also have a fitness center, gift shop, seasonal pool and business center, so you have everything you need under one roof. ... more   less 
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Also Known As:
Red Lion Hotel And Casino
Red Lion Hotel Elko
Red Lion Elko
Elko Red Lion

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