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“Excellent hotel on our Road-trip!”

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Hilton Garden Inn Elko
Ranked #3 of 29 Hotels in Elko
Certificate of Excellence
Level 4 Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Excellent hotel on our Road-trip!”
Reviewed June 22, 2014 via mobile

Our family spent one night in Elko and thank God we stayed at the HGI - very nice & clean. Large rooms and above average employees.
We asked the restaurant to make breakfast to go to get an early start and it was excellent.
We highly suggest this hotel.

Stayed June 2014, traveled with family
Helpful?
Thank Boselli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    240
    149
    45
    21
    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Las Vegas, Nevada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 22, 2014

We arrived in Elko earlier than expected, so I contacted the HGI to inquire about an early check-in. I spoke with Natasha who was more than helpful; she assured us that our room would be ready in 90 minutes. But upon arrival more than 2 hrs later, I encountered a rude, arrogant and unaccommodating front desk clerk (who shall remain nameless on this post...the property knows who she is). I indicated that I had arranged for an early check-in and rather than discussing it with me, she picked up the telephone and proceeded with a 4-minute conversation in Spanish. She hung up and told me that our room was not ready and when I asked how long it would be, she looked at me and said, "we don't rush our housekeeping, so come back at 2pm for check-in." WOW!!! I worked in the Hospitality Industry; totally unacceptable. Unfortunately, we couldn't wait for 2pm and accepted the only available room, a double. However, when we were walking to our newly assigned double room, we walked passed our originally assigned king room and it was ready!!!
This is a newer property in Elko and it has ridden the wave of phenomenal gold prices and everything that comes with it; it hasn't experienced the economic downturn that will hit this town again someday. And it's obvious the GM hasn't experienced it either because I received the standard e-mail: "Thank you for the feedback; We strive to give exceptional service; We hope you will consider staying with us in the future". Really? That's the response I get when I specifically stated in my "survey" that I would NEVER stay at the property again. Not impressed with HGI in Elko...

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymond F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, United States
1 review
Reviewed June 22, 2014

We had a very pleasant stay at the Elko Hilton Garden Inn. We enjoyed a wonderful dinner...the waitress was extremely friendly and accomodating. Our room was very clean and comfortable. LOVE the remodel!!!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Geri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho Falls, Idaho
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 19, 2014

I have stayed at this hotel regularly while traveling between homes in California and Idaho. The hotel is situated in a quiet area of town. It is easily accessible from I-80. It is consistent with Hilton Garden Inn quality. The rates tend to be high for the area, but are reflective of the higher quality of the facility. I haven't used the restaurant.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 166claudial
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolan Springs, Arizona
Level 6 Contributor
110 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 19, 2014

The accommodations and hotel employee were great. The restaurant left a lot to be desired when we visited. The hotel gave us a FREE Breakfast coupon. The Restaurant was more like a visit to Mc Donald's, So we decided to go some other restaurant for Breakfast. The service has an employee running around shouting out, if you want this do this if you want that do this.
We were not ready for that this early in the AM.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank briansmrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cirrus Heights, California
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 18, 2014

Very windy in Nevada that day and we were happy to get out of it. Nice hotel, great room. It seemed the desk clerk was doing double duty and was not at the desk all of the time which can be a problem checking in, we saw him get on the elevator with 4 glasses to deliver to a room, not the usual duty of the front desk. Restaurant server was very nice and did her utmost to please everyone. Food was just okay but we didn't want to go out elsewhere in the dust storm.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Oldfoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davis, CA
Level 4 Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 16, 2014

Our King Suite was as large as some one bedroom apartments and included a full kitchen. But like Mother Hubbard, all of the cupboards were bare--no dishes, glasses, silverware, pot & pans, not even paper towels or napkins. How could we possibly use the kitchen faciliteis? They did provide detergent packets for the dishwasher, but I can't imagine why.

We did not use it as a bed, but the sleeper sofa was not very comfortable for sitting. Otherwise, the furniture and bed were comfortable. From the living room, we could easily hear our neighbors in the next room. Fortunately, they quieted down eventually. The property is located on a busy street, but we did not hear road noise. A small shopping center is nearby, but it's not a nice walk--downhill going, uphill coming back and no shade.

Our breakfast in the restaurant was great--big selection and a great deal at $10 with the AAA discount package.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank runtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Elko

Property: Hilton Garden Inn Elko
Address: 3650 E Idaho St, Elko, NV 89801-4649
Phone Number:
Location: United States > Nevada > Elko
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Elko
#3 Family Hotel in Elko
#3 Business Hotel in Elko
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Elko 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Hilton Garden Inn Elko Hotel Elko
Elko Hilton Garden Inn
Hilton Elko

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