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“poor quality hotel” 1 of 5 bubbles
Review of Cal-Neva Resort Spa and Casino - TEMPORARILY CLOSED

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Cal-Neva Resort Spa and Casino - TEMPORARILY CLOSED
Ranked #1 of 2 Hotels in Crystal Bay
Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“poor quality hotel”
1 of 5 bubbles Reviewed July 6, 2013

hotel staffs are not well trained and not friendly.
hetel bed is is in bad shape. It is somehow tilted and felt like slipping down.
breakfast buffet is really bad and difficult to chew.

  • Stayed June 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank kkim0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

Traveler rating
    0
    8
    5
    4
    7
See reviews for
8
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Business
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
rocklin
Level Contributor
249 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 bubbles Reviewed July 5, 2013

I don't know where to start. I booked this on a travel website for $144, only to discover the hotel's rate was $81 (nothing they could do, and the front desk agent looked astonished when I told him how much I paid). Honestly, I wouldn't pay $1 to stay again. The hotel is in desperate need of a renovation; not just because it is outdated, but, it is a serious health hazard as well (see pictures). The room has a stench that varies from urine to a musty smell. The bathroom floor and bath tub had black hairs when I first walked in. The ceiling had obvious leaks that were never repaired, and there was an odd orange stain on the wall. We were late to meet friends, so we dropped our bags and left. We woke up the next morning, bugs in the soap dish, tub, and what looks like black mold and a partial attempt to repair major water damage under the windows and the wallpaper was crinkled and bubbled. I have never seen anything like this and was astonished. I was scared about possible black mold and told the front desk upon check out. She called housekeeping regarding the bugs and her response to my comment about ripped out molding and possible black mold, was simply that they are renovating soon. Oh, and, the pool was completely drained with no advanced warning during the reservation process.

  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank tr21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Crystal Bay hotels

Hayward, California
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

The "Lady of the Lake" has slipped; but they are taking very good care of her until the upcoming 30 million renovation takes place this fall. The staff was very accommodating and polite. Our room was very clean and everything was in working order and most of all the unobstructed view of the lake from our 8th floor room looking west was unbelievable. We feel that if one can look beyond the "Lady" being tired and know she is going come roaring back will have a great time here at the Calneva.

Room Tip: Ask for a high floor(7-9) facing west.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Sulfurcreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
144 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed June 14, 2013

From the second I entered this disgusting establishment I was horrified. The service was horrible. The room was gross. The hallways were gross. It's not even a casino. No tables just some slots. It was 90' in the room and the air conditioning was broken. The paints peeling off the walls. I would rather sleep in my car than in this €¥%~ hole!

Room Tip: Go anywhere else!!!!
See more room tips
  • Stayed June 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank AdventureMonkey12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed June 10, 2013

We left at 8:30 the night we checked in. There was no airconditioning but they said that it would cool off and that windows could be opened. Howver the windows in the rooms do not have screens. They were nice about refunding our credit card and letting us out of our reservations. The rooms were nice enough, and clean. The bar, lobby, and casino area (not really a casino anymore) had air conditioning and for $40 more you can move to a room where the airconditioning works. Advice; go down the road two miles and stay in Kings Beach or Tahoe Vista.

Room Tip: Go somewhere else.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank HaraldCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove, California
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed June 1, 2013

Took advantage of the weekday $65 per nite package which includes a $10 breakfast voucher for each person(for each nite of stay) in the very nice dining room --- white table cloths, polite service and good food. Our room had a view from the 8th floor of the West. Rooms facing east face Crystal Bay. The ever changing colors of the lake, sky and mountains are just breathtaking. The stateline look-out is just across the street -- allow at least an hour to walk up to the top and back from the parking area at the trailhead. Great views will await you!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
5 Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed May 26, 2013

Everything in this place has an inch of dust on it and the floor we stayed on (5) smelled like they just bug bombed the place. They have a great location and if they updated they place since 1955 it would be wonderful but as of now it's a dive.

  • Stayed May 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Andoman78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cal-Neva Resort Spa and Casino - TEMPORARILY CLOSED

Property: Cal-Neva Resort Spa and Casino - TEMPORARILY CLOSED
Address: 2 Stateline Rd, (Currently closed for renovations), Crystal Bay, NV 89402-7702
Location: United States > Nevada > Lake Tahoe (Nevada) > Crystal Bay
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Crystal Bay
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Cal-Neva Resort Spa and Casino - TEMPORARILY CLOSED 2.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Cal-Neva Hotel Crystal Bay
Cal Neva Lodge
Cal-Neva Resort Spa And Casino - TEMPORARILY CLOSED Crystal Bay, Lake Tahoe (Nevada)

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