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“Great Place to Stay”

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Wyndham Garden Carson City Max Casino
Ranked #4 of 17 Hotels in Carson City
Reviewed December 1, 2013

Very helpful, friendly and went out of there way. Rooms (Suite) was great, with two separate rooms, one could stay up later and the other could watch TV in the other. Plan on staying there the next time up in the area. Prices very affordable.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded January 30, 2014

Glad to hear that we exceeded your expectations in both our customer service and the hotel itself.

We will be looking forward to your return.

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370 - 376 of 514 reviews

Reviewed November 29, 2013

no cold water in room unless you ran the water for 5 or more minutes. Valve problem. Bed was very comfortable, room was very clean and quite, staff were polite and friendly and we enjoyed our stay except for the water issue. Carson City NV has the most friendly people I have every meet. I would go back just for the friendly smiles and hellos we received everywhere we went. Nice city with nice people.

Stayed: November 2013, traveled as a couple
Review collected in partnership with Best Western
Thank Laurie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded January 30, 2014

I apologize that you had a problem with the cold water. It was a valve problem which has been fixed.

Carson City prides itself on it's hospitality. We enjoy our visitors and look forward to their return.

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Reviewed November 21, 2013

stayed for 3 nights and experience was excellent. We were greeting warmly at the check in area. The hotel gives great coupons to each guest for drinks, food, and free slot/keno play. We ate at the restuarant and the food was great and the service as well. The rooms were spacious with very comfortable beds, pillows, and fluffy towels in the bathroom. The hotel is on the main street of town so easy to get everywhere. Will be where we stay from now on when we visit Carson City.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Best Western
Thank 034Tess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded January 30, 2014

It is important to us that you have an excellent experience when staying with us. All of us know you have choices of lodging properties and want to make sure that we will continue to be your lodging choice.

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Reviewed November 20, 2013

I thought service like this had gone out of style in the fifties and sixties. When my parents talked about the old days and how it used to be when you went to the casinos I always detected a bit of nostalgia in their voices. Well it may not be the days of the "Rat Pack" but the service and friendliness still exist at Carson Station in Carson City. They make me feel as if my happiness is important to them and that their reason for being here is to please me. They also seem to enjoy their jobs a lot. That is a joy to see. We don't see that often enough.
There is a casino down stairs, entertainment nightly and good food. The rooms are clean, the beds comfortable and it is within walking distance to the statehouse, museums, other casinos and some of the most interesting little shops that you can imagine. I was here a few weeks ago and am now back for four more days. Carson City is worth coming back.

Room Tip: I like the odd numbered rooms on the fourth or fifth floor. The view from the balcony of the sun com...
See more room tips
  • Stayed: November 2013, traveled as a couple
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Thank Jeanette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded January 30, 2014

Thank you for letting me know what outstanding customer service means to you. We enjoy our guests and want to make them feel at home and that they are part of our family.

Please visit again soon.

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Reviewed November 19, 2013

We were so impressed by the staff. From all the front desk women to the cafe servers like Karen and Robert. Even the maid who cleaned our room. They were all exceptionally friendly and nice. The caliber of the people hired and their commitment to customer service is sure to guarantee success and our return stays.

  • Stayed: October 2013, traveled as a couple
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1  Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded January 30, 2014

Thank you for recognizing our wonderful staff. They do provide superior customer service and go above and beyond.. Your recognition makes everyone proud to be a part of this organization.

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Reviewed November 12, 2013

This hotel is very inexpensive and the saying, "you get what you pay for," definitely applies here. The rooms are basic with no frills at all. The lobby, elevator and lower floors reeks of cigarette smoke. The best thing I can say for this hotel is that the staff is very friendly and the room/bathroom were very clean.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank mkysgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded November 20, 2013

We understand and appreciate your concern. However smoking is allowed in Nevada. We are working on a resolution to our smoking issue.

Thank you for the comments regarding our staff and the cleaniness of the rooms.

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Reviewed November 3, 2013

We were greeted by a friendly and professional staff. The General Manager was visiting with guests as they checked in and gave information on the property, Nevada Day and special events they had planned! What a great touch!
The casino and hotel were clean and inviting! Nice to have the remote for TV sanitized and in a special container. Lots of thought went into the fine details in the room.
We had a room on the 4th floor with balcony, woke to a blue sky and hot air balloons launching from the main street with the song "would you like to fly" playing! It was really awesome.
The parade was great and we will certainly stay at the Carson Station on our next visit!

Stayed: October 2013, traveled as a couple
Thank ValSears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded November 5, 2013

Thank for staying with us at the Carson Station. I appreciate you taking the time to let us know about your stay. You were here on a great weekend. Nevada Day is a local favorite and quite a celebration.

Hope we see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Carson City Max Casino

Address: 900 S Carson St, Carson City, NV 89701-5206 (Formerly Wyndham Garden Carson Station Casino Hotel)
Phone Number:
Location: United States > Nevada > Carson City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#2 Casino Hotel in Carson City
#3 Business Hotel in Carson City
Price Range: $87 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Carson City Max Casino 3*
Number of rooms: 91
Official Description (provided by the hotel):
We offer a corporate rate program, and government per diem rates. Hotel also offers free Notary Services to hotel guests, atm services, room service, and coffee bar is available. Free access to business center. Direct billing is also available to set up. ... more   less 
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Also Known As:
Best Western Carson Station Hotel / Carson City
Best Western Carson City
Carson City Best Western

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