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“Room was warm , airco did not cool”

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Wyndham Garden Carson City Max Casino
Ranked #4 of 17 Hotels in Carson City
Reviewed July 28, 2012

This is not a good Best Western hotel as I am used to. The room was very warm and air conditioning did not cool. I will not return. There must be better hotels. No complimentary breakfast. I was a little bit disappointed, maybe I expected too much.

Stayed: July 2012, traveled with family
Thank Danielleke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded July 31, 2012

I'm sorry you had a problem with the air conditioning. The majority of the time our maintenance staff is able to fix the problem if they are notified. We do not offer a complimentary breakfast because of our full service restaurant. We have many daily specials starting at $2.99.
I hope you will return to the Best Western Carson Station.

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446 - 452 of 483 reviews

Reviewed May 5, 2012

The hotel is good, but the greatest thing about it, are the people who work there. They make your experience there, wonderful. They are not only efficient and professional but always seem to have smile on their faces. The reception, the ladies in the restaurant, the people in the casino all seem to care about their hotel and its guests.

We only stayed one night and when we went to our room there was huge fan outside the window which was very noisy. It was no problem for the staff to change our room and help move all our luggage to it.

We had a bite to eat in the restaurant and again the staff there were incredibly helpful and smiley, hugs all round!

The room we stayed in was good, it was clean and everything was in its right place.

In the morning the receptionists helped me sort out a problem with the hotel we were booked in to for that night. Nothing was too much bother for them and still they were smiling.

It's the people who make a big difference in a hotel, not always the room quality.

  • Stayed: April 2012, traveled as a couple
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2  Thank MontyPlumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded May 9, 2012

Thank you so much for the wonderful compliments. Our staff is here to give you the superior customer service you received and deserved. We hope you will stay with us again soon.

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Reviewed March 27, 2012

We've stayed at the Carso Station Hotel numerous times. It has recently been remodeled and is much better than in the past. Flat screen TV's, free internet, high thread count sheets. The bathrooms still are small and very dated but over allthe hotel has done a good job.

  • Stayed: March 2012, traveled as a couple
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3  Thank robren88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded April 3, 2012

Thank you for the wonderful comments. We are very proud of our property and the improvements we have made. We still have more to come. There have been many requests for Table Games to return and that will happen after the first of May. The Station Restaurant is ready to introduce a new menu which is really exciting. Please come visit us again soon.
The Best is getting Better!!

Sharon Human

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Reviewed January 13, 2012

The room was really cute. I stayed in a single queen room which usually I'm afraid is going to be like a closet...this wasn't. It was actually quite cute, clean, and quiet. However the shower was in need of some help. The shower head was loose where it goes into the wall and there was some hair left behind from someone else. Nothing I couldn't deal with though.

  • Stayed: January 2012
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1  Thank Hinga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded February 11, 2012

I am very glad to hear that you were pleased with your room. All of our rooms were renovated last summer with an updated look, new plush beds and bedding. The TVs all are 40inch flat screens. I hope your were able to enjoy the homestyle cooking in our restaurant. the Cabaret Lounge still features live entertainment and dancing on Friday and Saturday nights.

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Reviewed October 21, 2011

We aren't gamblers or smokers but enjoyed our room and the easy access to a decent restaurant. We found a discounted rate online. Clearly this is not a 5 star property, rooms are very basic but clean, so if you just need a place to sleep and as a home base this is an easy choice.

Room Tip: Ask for an end room.
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  • Stayed: October 2011, traveled with family
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2  Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded January 18, 2012

We are so happy you were able to experience our newly renovated rooms. We are very proud of what has been accomplished and have other upgrades in the works. Our Cabaret Lounge has live entertainment on the weekends with great local bands. If you eat in our restaurant, you would have tasted our "homestyle" cooking. The Carson Station is dedicated to guest satisfaction.

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Reviewed September 18, 2011

If you are looking for a Casino they have removed the Table Games, Blackjack, Craps etc..
Good location and price. Need update as far as Internet goes. The rooms are nicely furnished and have new flat screens. Great Value. Enjoy :)

Room Tip: Top Floor is Best
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  • Stayed: August 2011, traveled on business
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2  Thank Magazinedude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded September 20, 2011

Thanks for staying with us. I am glad you enjoyed our updated rooms. We do not have table games available this year. We were recently sold and do plan on opeing up the card games next spring.
I hope you will come back and enjly our property again.

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Reviewed September 18, 2011

Stayed here one night only. If you are a smoker you will probably like it here. The smell hits you as you walk in the door and is vented throughout the hotel. Street noise and slamming hotel doors prevents sleeping in past 7 a.m.

  • Stayed: September 2011, traveled with friends
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Thank pkchristensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon H, Manager at Wyndham Garden Carson City Max Casino, responded to this reviewResponded September 30, 2011

The casino is on the first floor when you enter the property and smoking is allowed. Although we can not eliminate the smoke, we do try to control it as much as possibe.
All of our rooms have been renovated with with new beds and bedding. On some of our sold out weekends, we do get sports teams which get up early. We always try to address all problems when we are made aware of them.

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Additional Information about Wyndham Garden Carson City Max Casino

Address: 900 S Carson St, Carson City, NV 89701-5206 (Formerly Wyndham Garden Carson Station Casino Hotel)
Phone Number:
Location: United States > Nevada > Carson City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#2 Casino Hotel in Carson City
#3 Business Hotel in Carson City
Price Range: $102 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Carson City Max Casino 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Best Western Carson Station Hotel / Carson City
Best Western Carson City
Carson City Best Western

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