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“The suite was nice...”

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Holiday Inn Express Hotel & Suites Carson City
Ranked #2 of 17 Hotels in Carson City
Certificate of Excellence
Reviewed July 10, 2014

I checked in on a Sunday afternoon, hoping to stay two nights. I paid a little over $100 for the first night, but oddly the rate for the second night went up to $125 or so. So I ended up only staying here one night, then I decamped to the Motel 6 on the other end of town (see Trip Advisor reviews) which of course wasn't as nice but cost 1/3 as much!! No discount for a military retiree, but they did upgrade me to a suite! Lots of amenities here, but since I was just staying for a night I didn't use most of them. They do have a laundry room (coin-op machines) which could be handy if you've been on the road awhile. The breakfast was nice, with lots of choices. My one gripe was that I was in a 2nd floor room right above the main entrance to the hotel. This entrance consists of an entryway with typical sliding doors on the outside and inside. When I was sitting at the desk in my room, every time those doors opened or closed, you could feel (and faintly hear) the rumble. This didn't disrupt my sleep and otherwise the place seemed fairly quiet, about average in that department. Two last minor gripes: the hallways, etc. didn't seem to have much if any air conditioning. And the elevator was extremely slow, and shuddered when it stopped at the third floor. But in general, it was a nice place to spend the night.

  • Stayed: July 2014, traveled solo
    • Sleep Quality
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1  Thank Candace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 - 218 of 324 reviews

Reviewed July 1, 2014 via mobile

I liked the atmosphere of this hotel. Every one was nice. It's in a good location, easy on easy off the freeway. The city seems a little sleepy though. Our room was clean and well furnished. We will be coming back if we're ever in Carson City again.

Stayed: June 2014, traveled with family
Thank travelerdave007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Holiday Inn Express Hotel & Suites Carson City, responded to this reviewResponded July 4, 2014

We really appreciate that you took time and wrote a review for our hotel. Thanks for sharing your experience with us. We hope to see you again during your next visit to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

I understand that the Tahoe area is ridiculously expensive on the weekends in general, but this hotel was way overpriced. We spent nearly $175 for one night simply because we couldn't find anything else cheaper in Tahoe. It's only about a 20 minute drive from either end of Lake Tahoe, so it worked for us in terms of location.

Complaints:
Bad smell outside the hotel. Not sure if it was from the laundry room or what. Swimming pool was ridiculously small. Once more than three people were swimming, you had no room to move. Also, for being an indoor "heated" pool, the water was really cold. Furniture in the rooms were nice, but the bathroom needed a lot of work. The fan didn't work and the shower and tub fixtures were very loose. The shower head hadn't been cleaned or replaced in forever and as a result only half of the water outlets sprayed water. The rest seemed to be blocked by calcium deposits and were just dripping.

Good Stuff:
The free breakfast was surprisingly good. Pancakes, bacon, eggs, juices, yogurt, fruit, french toast and more. It was serve yourself, but the quality was good. Beds were extremely comfortable and even though the A/C unit was old, it cooled the room perfectly. Free parking was nice since many Tahoe locations charge per night.

  • Stayed: June 2014, traveled with family
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1  Thank unifiedac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carson City, responded to this reviewResponded July 10, 2014

Dear unifiedac,

Thank you very much for your recent stay with us. We are very happy to read that our location was convenient and that you enjoyed our breakfast items and complimentary parking. On the other hand, it is regrettable that the indoor pool and bathroom conditions were a let down during your stay. Please accept our sincere apologies for any inconvenience these aspects have caused.

We provide service rates that are competitive in the area while simultaneously ensuring that our facilities are well maintained. As hospitality professionals, it is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Please be assured that all comments are acted upon as this helps us gauge what we are doing right, and what we need to improve on. We look forward to another opportunity in serving you when you can enjoy all the amenities.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

Stayed 2 nights here. Hotel was ok. Nothing to brag about, but nothing to really complain about either. It was perfect for sleeping and using as a "base camp". Lobby was beautiful and inviting. I'm used to HIE staff giving the impression they LOVE their jobs and are here to make my staff amazing, that was not the case. Nothing bad happened with the staff, however, they gave the feeling they were only behind that desk because it was their job to be, no greetings unless guests initiated, no interactions unless asked, etc. Breakfast food was average, packaged muffins, sausage, boring eggs, make your own pancakes, bananas. Single, small elevator seemed subpar for HIE. Again, nothing truly horrible, just weird compared to other hotels in this chain. We had to wait on more than one occasion for Housekeeping to load up their carts either in or out before we could use the elevator. As always, the king bed was very comfortable and the room spacious and clean. However, room was "stuffy" when we first opened the door, but we easily fixed that by opening the window for awhile. At 8:59 both mornings of our stay, we awoke to the sound of "Housekeeping, housekeeping" knocking on all doors around us. My recommendations to hotel management: 1. Install fans in bathroom 2. Do something about the "vent/duct" in the bathroom that appears to be a DIRECT microphone to the room next door's bathroom!! 3. Out the back door, at the bottom of the stairwell, either post a sign that alerts guests of the 2 inch 'dip' going in/out of the doors or construct some type of threshold (that is an accident waiting to happen) 4. Retrain Housekeeping to COMPLETELY check the mini fridge in the room, bend over and make sure it is truly empty between guests (as we were emptying out our food we found someone else's leftovers sitting on the top shelf, obviously been there for way too long….GROSS!!). The best part about this hotel is its proximity to OTHER cities!! We drove about a half hour to Reno for dinner. We drove about 30 minutes and spent the day in Virginia City (highly suggest!) and then after check out we drove approximately 30 minutes to Lake Tahoe. We honestly found nothing to do in Carson City itself. Due to the less than stellar stay (like we are used to with Holiday Inn Express) here, we will not be back….Reno or Tahoe will get our business next trip.

Room Tip: Not sure, we were toward the end of a hall, far from elevator, view of the parking lot….ehhhh, not m...
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  • Stayed: June 2014, traveled as a couple
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1  Thank karla j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carson City, responded to this reviewResponded July 4, 2014

Dear karla j,

Thank you for your recent stay with us. It is very nice to know that you liked the close proximity of our hotel to other cities. We also appreciate your positive feedback about the comfortable beds. On the other hand, we are very sorry to read that the service you received and noise disturbance prevented you from fully enjoying your stay.

Please be assured that all feedback will be acted upon by the appropriate departments. We take the confidence you put in us very seriously and we will strive to rectify any unsatisfactory experiences.We hope you give us a chance in the future to show you how great our hotel is.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2014

My husband and I were on the last night of our 2 week driving vacation, so we wanted something more than a standard hotel room. I told this to Meredith at the front desk and she offered us the Honeymoon Suite for a reasonable price. Having been married for 33 years, we had to laugh about that. It was a great room but a little absurd because it had a huge bathtub with jets right next to the bed. Everything else about the room was great - Four windows with views of the hills across the street, clean and comfy bed and bathroom, and great wi-fi. The price of the room was definately a good value.

  • Stayed: May 2014, traveled with family
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Thank dyzieann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014 via mobile

Great room, super.clean and comfortable. I was passing tbrough but the hotel was so nice it was a big factor in deciding to stay an extra day in Carson. Breakfast was pretty comprehensive with something for everyone. Clearly some thought has been put into this and so it should be - but how often is breakfast a couple of bits of bread and whatever cereal is cheapest by the bushel at costco ?

  • Stayed: May 2014
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Thank JamSpongeCustard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2014

I stayed at the Holiday Inn Express & Suites in Carson City, NV last weekend with our family. The hotel is right on the main street. We were there for a wedding. The front desk agent was very helpful and gave us a Suite with a view. All rooms have refrigerators and microwaves. I enjoyed the full breakfast that included Oatmeal and Yogurt. Will stay again at this hotel.

  • Stayed: May 2014, traveled with family
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Thank SLCTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Carson City

Address: 4055 N Carson St, Carson City, NV 89706-1936
Phone Number:
Location: United States > Nevada > Carson City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Carson City
Price Range: $109 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carson City 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Carson City, Nevada. We are conveniently located off scenic North Carson Street (Business 395) on the north end of Carson City across from the Green Golf Course near the Nevada Capitol Building, casino gaming and restaurants. This beautiful hotel is only 30 miles from Reno Tahoe International Airport and all Reno attractions, 30 miles from Lake Tahoe and 17 miles from Virginia City. Special in-room amenities are: free wireless high-speed Internet, 27' TVs with HBO and Pay-Per-View, microwave & refrigerator, 2 line phones with free local calls, work space, hair dryer and free parking. Luxurious granite appointments including bathroom surrounds, counter surfaces along with granite vanity tops were installed for a touch of class. We have 20 suites and a Honeymoon Suite, which come with a wet bar, separate living area, sofa bed, activity table and 2 chairs. Take a dip in our heated year around indoor swimming pool and spa . Other amenities include a fitness room, guest laundry and meeting facilities. Wired and wireless Internet is available in the lobby and in all rooms, pool and breakfast area.Visit Carson City, NV and Stay Smart at the Holiday Inn Express Hotel & Suites.There is a computer with Internet access in the lobby for guest use. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Carson City
Holiday Inn Carson City
Carson City Holiday Inn
Holiday Inn Express Carson City

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