Myself and my wife married here in December 2012, and what a fantastic day we had lovely atmosphere, rooms were clean and tidy and the staff were amazing.
After this experience we thought it a fantastic idea to stay over again for our first anniversary!
This experience was soon short lived, when arriving at the hotel we were put in room 23, nice four poster bed (held together with electrical tape), stained floors and chair, broken lamp, filthy bathroom, drawers all broken with nails hanging out. We needed out, I called the hotel manager and reported the room. We were then moved to another room, the number runs away from me. Hard bed, a bathroom the size of a caravans, and directly above our heads someones toilet, which they used practically all night.
We then went for a meal into Charlies bar. Food was cold and tasted out of sorts, and the service from the happy (not) waitress was absolutely disgusting. I told the Bar Manager about room 23, even he said he couldn't believe we were put in there, especially as we were celebrating such a special occasion.
I complained to the General Manager of the hotel, and sent pictures of the room. My advise for this is don't bother, they offered a room at half price next time we plan to go back. I wouldn't send my enemy there.
My advice is if you want to spend a lot of money for a nice room, good atmosphere and views and to finish it all with a good nights sleep. GO SOMEWHERE ELSE !!!!
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- Also Known As:
- Best Western Wakefield