Checked in here late one evening having prebooked. On opening door of room, we were greeted by an overpowering smell of stale urine. There was a large and suspicious stain on the carpet near the door. The toilet was also blocked.
Contacted front desk immediately, young chap on duty very indifferent and no hint of an apology (made me feel it was our fault for complaining) but, to be fair, they responded very quickly, someone arriving with a plunger almost as soon as we put down the phone. Somewhat off putting to be musing on previous occupants and what they had left for us... Initial plunging yielded a block of toilet soap, but didn't fix problem. Guy returned with long length of plumbing pipe (again, not a pretty sight...)
Toilet by now unblocked, but smell had not gone. Smell of urine strongest around bed and carpet area. Manager declared herself unable to smell it.
Unsurprisingly, we felt unable to stay. Manager refunded us, and was keen to help us find another motel, allowing us to use phone in room, finding us contact numbers, and taking trouble to help us locate new motel on a map.
Just a real shame that the same amount of dedication had not gone into managing the upkeep of the room. Can't imagine that someone hadn't already known there was a problem. Seems strange that the plumbing paraphenalia was so quickly on hand - left us wondering whether they've played the soap in the toilet trick before on this room to try to trick guests into thinking the smell is related to the toilet?
Would never go back - Ogallala isn't a very nice place either - if you need to stay in the area, we would recommend you try somewhere else....
- Official Description (provided by the hotel):
- Hot breakfast, indoor pool and spa, free internet access. Closes hotel to Lake McConaughy. ... more less
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- Also Known As:
- Best Western Ogallala
- Best Western Stagecoach Hotel
- Ogallala Best Western