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“Plagued by frequent WIFI internet outages”

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Hampton Inn North Platte
Ranked #1 of 18 Hotels in North Platte
Certificate of Excellence
Minneapolis, MN
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Plagued by frequent WIFI internet outages”
Reviewed March 17, 2013

I frequent this hotel a lot, unfortunately. The hotel frequently has internet outages that can last for days. Not sure if it is a function of the internet service provided in North Platte, or if the hotel is not paying their bill, but as a business traveler this is extremely annoying. I would recommend calling the hotel ahead of time on the day arrival to confirm that their WIFI is working that day.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Minnisnowda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Hampton Inn North Platte, responded to this review, March 27, 2013
Thank you for staying at our property and alerting us to the problem you had with our internet service. Our hotel highly values internet service and has recently switched to an all fiber optic internet provider to increase band width and quality of service. Our business center, office, and owner's office all use the same internet service that the guests use and we have noticed little or no problems. Our hotel also uses the Hilton Stay Connected service which is an 800 number to an internet professional technician to assist guests with any internet issue while staying on property. Guest satisfaction surveys report a high degree of satisfaction with our internet service so it appears your experience was atypical. Nonetheless, we failed to meet your expectation. Thank you for your response and please allow us the opportunity to serve you in the future. If you would be so kind as to contact me with your name, and date of stay, I would appreciate the opportunity to study the issue further. Respectfully, Richard Simmons, General Manager. richard.simmons@hillton.com or 308-534-6000.
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632 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (52)
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English first
St. Louis
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 6, 2013

Traveling on business and had booked my room for three nights. Klara at the front desk was a "rock star". When I walked in at 3:00pm she had two ringing phones to deal with, me, and another guest checking in directly behind me. She handled it all with aplomb. During my stay, I never witnessed more than one person at the desk, but I never was left waiting for anything.
As I've come to expect, I found my room uber clean, the staff friendly and gracious, and my bed comfortable. In fact, I had some of the best sleep I've had in awhile. Although I-80 is very close, the traffic was barely noticeable in my room.
My only criticism is that the room, although spacious, was not equipped with a refrigerator or microwave. These are items I've come to expect in my travels. I normally glance before booking to make sure they are provided, but guessed I assumed too much in this instance .... so my bad.
All in all another wonderfully expected stay at a Hampton Inn. Would not hesitate to book again if staying for business or pleasure.

Room Tip: I can't imagine one room being much better than another in this facility. Perhaps quieter on th...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank HHSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, General Manager at Hampton Inn North Platte, responded to this review, March 26, 2013
Thank you for your kind words. We are glad you were touched by our "Hamptonality". We are hearing some talk from guests about refrigerators and microwaves and may be looking into something in the future, but as of now we do have them in our suites only. Ask for an HHonors upgrade! Safe travels to you.
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Austria
Level Contributor
85 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 2, 2013

This is your typical beside the Interstate Hampton Inn. Clean spacious rooms, complimentary breakfast, friendly staff but nothing special (except the indoor pool which was very convenient For the kids because it was raining...).

  • Stayed July 2012, traveled with family
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    • Cleanliness
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Helpful?
Thank Gert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wauneta, Nebraska
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 19, 2013

I selected this hotel because I was looking for a place to enjoy an indoor pool with my young granddaughters and had heard a good review about this one from friends. The water temperature was quite comfortable. We didn't use the hot tub, but it was on the small side.
Our room was clean and comfortable. I would have used a fridge if one had been available. There was no microwave. I had requested a crib, and it (a pack-n-play) was in our room when we arrived. The wall thermostat kept the room a comfortable temperature. Our room with two queen beds also had a chair with an ottoman.
One of the staff was a bit too businessy to call friendly, but the rest of the staff was fabulous!
The breakfast: my one-year-old loved the eggs, but they didn't look very good to me! The rest of the many options were appealing.
We walked to an adjacent Village Inn for a supper and a lunch. Very good food and service. Also close by: Perkins and Applebees.
Loved the 2:00 check-in & optional 1:00 check-out times, especially when the main reason we were staying there was to swim at the hotel.
Wi-fi was available, but I didn't use it. There were plenty of hook ups on the desk, which also had a comfortable desk chair.
I would recommend this hotel to friends and family.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank barleymow56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 29, 2013

An excellent place to stay while travelling across the country. It is conveniently located close to the I-80 in North Platte, NE. The room was very large with a king bed, clean and comfortable. Hilton brand toiletries were provided and included hair conditioner, a must for me. Check-in and checkout service was very efficient and friendly. Breakfast was the usual assortment of buffet offerings. The exercise room was in good working order with no line-up for the treadmill. I find that exercise rooms tend not to be used very often. It was nice to be able to leave the hotel and just drive across the road to the gas station before getting back on the highway.

  • Stayed January 2013, traveled as a couple
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    • Cleanliness
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Helpful?
Thank Patricia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 29, 2013

We've stayed in North Platte numerous times over the years and have stayed in most of the hotels along Interstate 80. This one stacks up just fine against the rest. We arrived late at night and got a decent price from the front desk. We were on the 1st floor which is what my husband prefers in one of the handicapped rooms.

The only thing we really took advantage of was the breakfast which had a great selection. The room was clean, the bed was comfortable. Not much more you could ask for. I will say the Lobby area was very nice.

  • Stayed January 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 8, 2013

The bed was very comfortable and the room was spotless. The housekeeper even left a sticky note on the headboard that the duvet was freshly laundered, which was very reassuring. The lobby was spacious and provided nice seating and tables to gather with other family at any time, day or night. The hot tub, pool and fitness rooms were a bit small and minimal, but sufficient. The complimentary breakfast had a pretty good variety of the standard continental fare and the seating was ample. The heating was very quiet and even with a wall thermostat instead of one of those noisy boxes. Really great value!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColoradoJewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn North Platte

Property: Hampton Inn North Platte
Address: 200 Platte Oasis Pkwy, North Platte, NE 69101-7665
Phone Number:
Location: United States > Nebraska > North Platte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels in North Platte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn North Platte 2.5*
Number of rooms: 110
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Also Known As:
Hampton Inn North Platte Hotel North Platte
North Platte Hampton Inn

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