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Holiday Inn Express North Platte
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Reviews (285)
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All reviewsmanagers receptionwelcome bagunder constructionthe room was nicefresh towelsbed and pillowsquick stopking roombreakfast roomfitness centerwould stay here againwater pressureclean roomsnight's sleepcookiesplenty of parkingpool and hot tub
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Reviewed September 6, 2013 via mobile

We found this to be an average HIE with a high nightly rate. Our bathroom was in major need of remodel. The shower, sink and toilet were all very worn. The bed was very firm. The staff was very friendly. I don't believe we will stay here again. For the high nightly rate, I would like a newer fresh hotel.

  • Stayed: August 2013
    • Value
    • Location
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Thank LFSAHWY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Platte, responded to this reviewResponded September 24, 2013

Dear Lennie W,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

I am truly sorry for the shortcomings you had in your room especially in the bathroom area. Please accept our sincerest apologies for the inconvenience this aspect has caused you.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. Rest assured that your comments will be reviewed by our team and take actions accordingly. Your patronage and support to the hotel are very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

The Holiday Inn hotel in North Platte NE was a nice hotel but rather expensive, We were driving traveling back to our home after a trip to UT and stayed in this hotel off I80 on a Sat night in August. We also had our dog with us and they charged an additional $30 plus tax for her. We were lucky to get the reservation as the hotel was sold out and surrounding hotels were also sold out hence the rates.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
Thank RnR101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express North Platte, responded to this reviewResponded September 20, 2013

Dear RnR101,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2013

We have overnighted in North Platte on previous trips, but this was our best stay so far. The hotel was quiet, and we were still able to select a room on the top (4th) floor at the last minute. Room was clean and spacious with a comfortable chair and ottoman, in addition to an ergonomic desk chair. WiFi was free and easily accessible. We were surprised to learn that a long distance call did not require use of our phone card, since calls were via the Internet and therefore without charge. The refrigerator and microwave in our room were a good addition. The ladies working the front desk were helpful, and their restaurant recommendation was perfect. Warm cookies at 8PM in the lobby were just right for dessert. We did not use the swimming pool, but it was crowded and obviously popular. Breakfast choices were quite good, with cheese omelettes, pancakes, biscuits and gravy, sausage, cinnamon rolls, various breads, cereals, juice and coffee.
Would definitely return in the future.

Stayed: August 2013, traveled as a couple
Thank Cheryl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff1914, General Manager at Holiday Inn Express North Platte, responded to this reviewResponded August 22, 2013

Dear Cheryl D,
Thank you so much for your stay and your wonderful comments. We are so happy that you were able to enjoy your visit with us. Our staff will enjoy your review. We lookforward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

Stayed here twice in 2 weeks, coming and going from California. Easy on and off the freeway. Found the room to be fine except for the strange arrangement of the sink outside the bathroom and the bathroom itself being rather tight on space.
They had one very nice feature that I think more hotels should have - an extra plug in with 4 outlets mounted ABOVE the bedside table. With so many electronics and CPAP machines nowadays, this was much better than pulling out the table and unplugging the alarm clock.
They have a managers reception every eve. from 5-7 where you can have beer, wine, lermonade, or tea along with snacks. Then from 8-9 they have cookies and milk.
Of course there is the breakfast, which was average but selection was good and hot foods were hot.
We did not use the pool but it looked OK.
Front desk was most helpful on checking in.
Had the first reservation made in January and the second one only a few days ahead of time. $25 more the second time. Both week nights, so I couldn't figure that out.

  • Stayed: August 2013, traveled with family
    • Value
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Thank sunshine810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff1914, General Manager at Holiday Inn Express North Platte, responded to this reviewResponded August 22, 2013

Dear Sunshine810,
Thank you very much for your stay with us and your kind words. We are so glad you enjoyed the room, cookies and breakfast. Our staff will enjoy your review. Thank you again for your comments and we look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

We are on a 10 day vacation and our first night was in North Platt, NE. We booked the room months in advance and everything went smoothly when we arrived at our hotel. The place was clean and the 8pm - 9pm cookies and milk were delicious.

Breakfast started at 6:30am, which was nice cause we wanted an early start. The variety things to eat was excellent. Lots of BACON!

We were unable to use many of the features as we arrived late and left early, but they did have a fitness room, business room and a pretty nice pool.

The staff was courteous.

Enjoyable stay overall.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff1914, General Manager at Holiday Inn Express North Platte, responded to this reviewResponded August 12, 2013

Dear Greg B,
Thank you so much for your stay and the kind words. Our staff works hard to take care of our guests and we enjoy feedback. I'm glad you were able to enjoy the cookies and milk and the great breakfast. We appreciate your business and look forward to serving you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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