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Knights Inn North Platte NE
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Reviews (76)
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Reviewed June 28, 2012

They gave us 2 cards for room 109. Neither worked. They reprogrammed them. on 2nd try, one card worked, the other still didn’t. Got in but this room smelled gross. Musty and nasty. We went back a third time, reprogrammed again for room 118. Again, neither key card worked “We’ve really had a lot of problems with the system tonight.” she said. After 4th trip to the office, they finally worked.
#2 New room smelled better, but was way dirty. The vent looked like it hadn’t ever been cleaned. The bathroom heater light didn’t work, and years of grime.
# 3 Hotels.com “A Seasonal Outdoor Pool.” There isn’t one. It’s under construction “Sorry, and it’s so hot out today” desk said.
#4 Hotel.com “Complimentary wireless high-speed Internet access” After several speed tests from this connection, it’s 200 KBS. That’s Super Super slow connection speeds. Not HIGH-Speed
#5 Pop machine “Out of order”
#6 The marquee says “Free Hot Waffle Breakfast” lobby sign says, “Sorry waffle iron doesn’t work.” Breakfast was a box of doughnuts, some cereal and 1/8 of a gallon of milk in the fridge. Probably expired. We didn’t stay to find out.
#7 Hotels.com “irons/ironing boards.” No iron or ironing board in room 118.
#8 Hotels.com “All units feature microwaves and refrigerators.” No fridge or microwave in room 109.

Please stay away!

Room Tip: Stay Away....
  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank infrequent-traveler6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, Manager at Knights Inn North Platte NE, responded to this reviewResponded July 25, 2012

Thanks for your comments concerning our hotel. I apologize that the room and amenities were not up to your standards. We are constantly striving to improve our property and I do appreciate feedback to let us know where we need to focus our work and updates.
1. We have an older lock system and are currently looking for a new system for our property. We expect to have this in the fall.
2. Towards the end of June we had to let our head housekeeper go. Rooms were not being checked properly. We have recently hired a new head housekeeper who is responsible to ensure all housekeepers know their work and are able to complete their work up to the head housekeepers high standards.
3. The pool has been retired due to rising costs of daily operation and costs of new state pool requirements. To keep the pool going we would have to raise costs of the rooms and we've found most guests enjoy the low rates rather than the pool. Hotels.com was notified the pool was closed and I had not realized they had not changed their site. I appreciate you letting us know that was still on their site so that we can inform them.
4. Our current wi-fi speed is 1.5 mps and can be used if we have many people using the wi-fi at one time. We are switching internet and TV providers to a company that is in the process of moving into town. They use fiber optics and our wi-fi speed will be 10 mps. We will be switching to their service at the end of August. We are very excited for the increased speed and expanded TV selection they will provide.
5. We have a Coke machine in our breakfast area that works very well and is kept stocked with a good selection. For a short time we had a competing soda machine, however we had many problems with it that were not fixed properly. The machine has been removed.
6. Our waffle machine had gone down the morning at 7:30. One side of the machine had stopped heating and the waffles would not cook properly. We had a new machine the next day and it has been working great. I am confused about the comment concerning the milk being expired. We typically go through 1 to 2 gallons of milk per day.
7 and 8. Again, thank you for pointing out what Hotels.com states on their website so that we may have it corrected. Their site should read that irons and ironing boards are available and that microwaves and refrigerators are available. Most of our rooms have a microwave and refrigerator and we are able to accommodate a guest who requests them for their room. Iron and boards are available through the front desk and we are happy to bring them to a guest who requests them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2012

The main reason we chose to stay at the Knights Inn was because we are traveling and we saw a sign for $53 a room per night. We arrived after midnight so the lack of cleanliness wasn't apparent until the next morning. From the parking lot you have to enter a vestibule area to get to the stairs, which was filthy! The carpets looked like they had never been cleaned and dead bugs covered the window sill. I doubt a power washer could have cleaned the dirt out of the vestibule floor. Once in the rooms, the sheets seemed clean and I slept okay on the mattress. When I walked over to the bathroom in the morning you could see the line of built up dust along the carpeted floor which obviously couldn't be reached by the vacuum. Either way it looked like the room hadn't had a spring clean in years. There was hair here and there on the sink and counter. I would not have taken a shower if I didn't have flip flops with me. The toilet and shower were in a separate room that was far less clean than the outer area with sink. You could see the water marks on the tiles in the shower and knew it hadn't been washed down between guests. Also, there was a layer of built up grime on the back of the toilet under the bowl which was also on the shower head. It looked like the metal of a ship that had been underwater for decades. The floor looked like it hadn't had a good scrub in months. The water pressure was fine and temperature, but the shower curtain was so long you had to partially stand on it while in the shower. Overall, the room wasn't the worst I've stayed in, but it would definitely be one of the last resorts.

  • Stayed: June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank alucas786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, Manager at Knights Inn North Platte NE, responded to this reviewResponded July 25, 2012

Thank you for the comments concerning your stay with us. The past few months have been quite busy and we've enjoyed having so many wonderful travelers staying with us. Our challenge is to have staff that up to the task of providing clean rooms. From checking rooms and hearing feedback from guests we realized our head housekeeper was not effectively providing for our guests and had to be let go. We have a new head housekeeper who has taken note of guest comments and is working with the staff to ensure each room is up to her high standards and ensure that work, such as shampooing carpets or replacing non-slip shower mats, is being done. The carpet in the stairwell is going to be replaced soon with vinyl tile. We had to special order the tile and we look forward to having it installed on the first of August.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2009

Based on tripadvisor.com, we called ahead and booked 2 double rooms for 4 adults after a long day of driving across Iowa and Nebraska. There have been some ownership changes and the Sands is now the Hospitality Inn. From the outside it is a bit off-putting--old 2-story 60s motel with rust-stained ironwork. The rooms, however, are spacious and, after checking west side vs. east side on a hot late afternoon, selected adjacent rooms #120 and #122 on the east side. The queen beds were very comfortable with fairly new mattresses. One room had an easy chair and a desk chair, the other an easy chair and 2 arm chairs. Our room had no alarm clock. There is a central cooling system (only the room fan speed is adjustable), but we were quite comfortable. Cable TV selections are somewhat limited. No fridge or coffee-maker in rooms. There is a full continental breakfast in a large area that appears to be a former restaurant. Despite our initial impression, we appreciated the large rooms and we all spent a quiet, comfortable night .

  • Stayed: July 2009, traveled with family
    • Value
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2  Thank Escargo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2008

This is an older hotel on the outside but the rooms have been redone with new carpeting. The bed and pillows were very comfortable. For the price you get a very large room, comfortably furnished, a great buffet for breakfast, including waffles, fresh fruit, bagels, cereal, etc. Staff was friendly and helpful. They have a popcorn machine and assorted drinks in the lobby 24 hours- all complimentary.

  • Stayed: December 2008, traveled as a couple
    • Value
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    • Check in / front desk
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4  Thank ReeSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2017
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  • Stayed: August 2017, traveled solo
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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