We walked in to set aside a wedding block for our upcoming wedding. At 3 in the afternoon there was only ONE person working dealing with guests checking in and answering the phones. After a 20 minute wait at the counter we were finally being helped. Amidst our help the clerk answered the phone 3 times and left us hanging. We then learned that we had to talk to the General Manager to book the wedding block. She wasn't there, imagine that. I called later that day when she was in but she was on the phone. I left a message for her to call me back. The next day I called again. I was disconnected by the front desk and had to call again. Manager was not in, it was 10:30 am. I left another message for her to call me back. NO CALL. Finally, 3 days later I get a voicemail on my phone from her and she acted as though nothing was wrong and wanted me to call her. I TOOK MY BUSINESS ELSEWHERE. This hotel needs better management. HORRIBLE!
- Official Description (provided by the hotel):
- Welcome to Northeast Nebraska's most luxurious hotel and meeting facility, the Holiday Inn Express Hotel & Suites Norfolk. Come to Norfolk and enjoy an award winning hotel. Our hotel can accommodate all of your needs, whether your traveling for that important area meeting, attending the long awaited conference, or just getting away to do some shopping. We offer a free evening reception where we are serving free beer, wine, and snacks. (Monday through Thursday from 5:30-7 p.m.) Explore all of the amenities we have to offer, including free hot breakfast, wireless high-speed Internet. We look forward to seeing you soon! Visit Norfolk, NE and Stay Smart at the Holiday Inn Express & Suites hotel. ... more less
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- Also Known As:
- Holiday Inn Express Norfolk Hotel Norfolk
- Holiday Inn Norfolk
- Norfolk Holiday Inn