My husband and I travel frequently. I understand and do not expect a Super 8 to be a Hilton. We stayed at two other Super 8 hotels on this trip and they were what I'd expect - quiet, safe and clean. I was not going to stay at this hotel based on the Tripadvisor reviews but the other Inn was booked so I chanced it. The front desk girl was very nice and accommodating. After that it was all downhill. First off we could not park by our window (or anywhere remotely near it) because a work van with a trailer for another tenant was parked sideways taking up 6+ spots. He was there both nights. There was plenty of parking for him in the back and that was totally unacceptable. Management should have corrected that. We were assaulted entering the building with cigarette smoke. The second night our room smelled of smoke too. The place felt dirty. Our room appeared clean but the carpet was heavily stained as were the chair pads. The bathroom tub was peeling, the sink didn't drain and there was visible mold around the toilet. The second night we were there the tenants upstairs were so noisy it felt like they were literally jumping up and down on the floor for hours. At some point someone was walking the hall in the middle of the night and knocked on our door. We didn't feel clean after taking a shower and I would not have felt safe by myself. Needless to say there was no way I would eat here so I can't comment on their breakfast.
I am VERY disappointed with Super 8 having a property like this.
I want to thank you for sending us your review on our property. I do apologize for the problems you had with your room. I wish youwould have let the staff know so we could have move you to a different room.
We are in the process of doing a upgrade on the hotel, but of course this does take so time.
Again I do apoligize for the inconvenience of the issues you had.
If there is anything we can do on your next visit please contact me.
Reasonably nice room - quiet. TV adequate, bathroom good. Pillows and bed were in good condition and comfortable.
Thank you for taking the time to send us a review on our property. We appreciate your feed back.
We hope to see you very soon.