This is fine luxtury in a small city. Large flat screen TV, very comfortable bed, large room and quiet accomodations. One small glitch that probably won't be repeated but needs mention. On November 3, 2012 around Noon we tried for early check in. The desk staff informed us that check in was at 3pm. One clerk said there were some morning check outs and I asked for a 1pm check in. When we returned at 1pm another clerk said we must wait until 3pm. I explained the previous conversation and she said she overheard it but we must wait. I asked if they were full the night before and she became huffy and said she did not have to check us in until 3pm. At this point I told her I report regularily to Trip Advisor and that we were Choice Privilege members staying on points. Suddenly there was a King available and we checked in. When we left about 1:30pm there was another couple checking in. Management would do well to see who this clerk is and remind them that the customer is always right.
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- Also Known As:
- Norfolk Lodge & Suites Ascend Collection Hotel Norfolk
- Norfolk Lodge And Suites Ascend Collection
- Clarion Norfolk
- Norfolk Clarion