Manager Ketan Patel and staff are unprofessional, uninterested and not customer service oriented. Had 2 rooms non-smoking booked through orbits-we called ahead to confirm to find-out we were being given smoking rooms. My family members have asthma and aweful allergies so this most likely wouldn't work for us. Called orbits and them called Ketan twice and he was rude and not hepful per the orbits staff. They were more than willing to assist us with a resolution. We again called later and said we wanted to look at the room to see if it may possible work. When we entered the room it absolutely reeked and was filthy. The bed mattresses were ripped and full of dead bugs and brown matter. We requested a refund for 1 of the 2 roomsand the staff and manager said there was nothing they could do. Returning the next day to pick up my father we again spoke to the manager in person Ketan Patel and her would not budge and was not at all concerned with the discusting, bug infested, filthy room or his rude staff members. This place is a DRIVEBY-sleep in your car.
- Official Description (provided by the hotel):
- Property is located on Exit 405 on I80, 3 miles south on 56th street. Property has two story with exterior entrances. Free wireless internet, Free breakfast with Hot waffle, Free local and long distance calls, Pet friendly. In room coffee and hair dryer. Full cable TV channels with HBO. Guest laundry, snack, Ice room. Truck with trailer parking. ... more less
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