Our family was excited to stay here on our trip home from visiting family for the holidays. The water park they offer was very appealing for a family with lots of kids who will be tired of sitting in the car. However, we never got to find out.
I will start with the positive and say that for a large family they offer 3 different kinds of suites, one of which even has two bathrooms, and that their rates for these rooms is really quite good for rooms of this type. Considering that all 3 types of room were available for the night we wished to stay there should really have been no problem.
When I called to make reservations I was told that I needed to speak to someone else to make a reservation for the room. I asked why as I have never encountered that before and was simply told 'not everyone can make reservations for suites'. I was transferred to leave a message for someone. After doing so I began to think there had been a misunderstanding. Based on the things that had been said to me it almost sounded as if they thought I was trying to plan an event or book a block of rooms. I called back to see if I could clear things up. I was told that there was no misunderstanding, 'not everyone can make reservations for suites'. I was then able to talk to someone who could. I did ask why and explained that seemed very odd since the front desk could check their availability for me and could book a regular room for me. Again I was simply told 'not everyone can make reservations for suites'. I guess I will always wonder about that.
I did attempt at this point to make a reservation but was informed that payment in full needed to be made at the time of reservation. I asked if that was the policy for the hotel in general and she said it was not, that was just for their suites. I then asked about their cancellation policy. I was concerned because we were traveling from the north in January. She told me that for normal rooms the policy was 24 hours, but that for their suites it was 3 days. At this time I chose not to continue as that was too risky when traveling such a distance. While the woman I spoke with was friendly enough, the attitude I experienced made me feel as if she, and the other two staff I spoke to, thought they were doing me a favor by allowing me to stay there. No thank you.
The policies here were just very strange and not at all easy to work with. I admit, with a big chain like the Holiday Inn I expect to be able to call, make a reservation and be on my way. All this rigamarole was more than I had time for and we will be staying elsewhere in town where it took less than 5 minutes to make a reservation to have us and they were very welcoming.
- Official Description (provided by the hotel):
- Whether you are coming to Kearney s Holiday Inn Hotel and Convention Center, for business or just for fun you will find all of the comforts of home at the most convenient location in the Midwest with easy access to I-80 and just minutes away from The Great Platte River Road Archway Monument. We are central Nebraska's only indoor water recreation center with two 30 ft. high water slides and kids fun pool with two additional slides. Exercise in our fitness center or polish that presentation in the business center. Holiday Inn Hotel and Convention Center - Kearney, Nebraska, offers free high-speed wireless Internet in all guest rooms, and public areas as well as meeting rooms. All guest rooms feature voice mail, data ports, two phone lines, irons/ironing boards, hairdryers, 25' color TVs with cable and free HBO. All guest rooms have microwave and refrigerators. The Holiday Inn Hotel and Convention Center - Kearney, Nebraska , offers more than 20,000 sq. ft. of meeting space with general session theater style seating for up to 900 and banquet seating for up to 700. Twelve meeting rooms with state of the art audio/visual equipment available. The hotel's new restaurant, 'The Venue' is a unique, elegant, and affordable dining experience. ... more less
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- Also Known As:
- Holiday Inn Kearney Hotel Kearney
- Kearney Holiday Inn