My family are frequent visitors to this establishment as my children enjoy the facilities available.
This year we brought visitors from the US along with us. We booked a 2bedroom apartment frm 10th to 12th December 2013.
I appreciate the early check-in that was granted (1030am ! ).The newly renovated check-in counter at the club-house gives the resort a touch of class too, as did the new lobby and games house.
However we were disappointed with the rooms .Room A308 gave a wonderful view of the waterpark but the main tap produces a loud guttering noise each time someone uses the kitchen sink !!
Imagine having the noise in the night, sleep was far from restful ! The aircon n toilets were working fine..no complaints there.
The waterpark really needs a lot of improvement.
1.The metalsteps at the kids pool near the exit of the water slide is rusty and shaky. The top step will definitely not be able to take an adult's body weight.
We pointed it out to a duty personnel at the pool but he did not seem bothered to even investigate or report to the pool maintenance supervisor.
2.Waterslide ..some parts of the paint were peeling off the slides.
My 12 years old son was riding the slide on 11th December when he suddenly cried in pain. He was limping as a large fragment of the paint had speared underneath his big toenail and gotten embedded there. Attempts to remove it failed as the fragment had entered the nail bed. No lifeguard came to our assistance. We managed to calm him down after 10mins and he hobbled up to our room.
The toe was bleeding and my son suffered intense pain throughout the night.Luckily I brought some painkillers and antibiotic tablets administer to him.
Upon checking out on Thursday 12December I requested to see the duty manager. I was referred to Mr Selvakumar who did not even apologise for the mishap. He quickly got an assistant to bring my son to the first aid room. Thereafter Mr Selva vanished! He did not even bother to follow through the case nor enquire after my son's condition.
The paramedic at the first aid room took pictures of my son's foot ,and knew that we had to bring my son to the nearest hospital. He took down our particulars and told us the problem was too serious for him to assist.The pool supervisor came to the frst aid room and apologised to me.He paid attention to the exact location of the accident I described and apologised to me.
No dressing or medication was offered to my son. This is really appalling.
Even when I returned to the checkout counter, no duty supervisor or manager was there to enquire about my son's condition.
I demanded to complain in writing to the management. The receptionist at the checkout counter provided me with an accident report form which I dutifully filled.
I am extremely disappointed at the lack of professionalism your staff displayed..especially at the duty manager Mr Selva who quickly disappeared after sending us off on a buggy to the first aid clinic.Has he no care or concern for patrons of the resort? How is it no duty officer came to our aid at the pool after the accident? We were not aware of the existence of the first aid clinic...but what good is it if the paramedic on duty is only concerned about taking pictures of the injury and taking down our particulars?
My son has safely undergone a surgery on the injured toe.He had to undergo sedation to allow the Orthopaedic surgeon to remove his entire toenail before all the paint debris can be removed from under his toenail. To prevent further infection to the toe, he has to be on antibiotics and he needs strong painkillers to reduce the intensity of pain experienced.
What a horrible experience we had to go through! We had to cancel our plans to drive up to other parts of Malaysia with our foreign guests, as we knew the murky water in your pools are totally far from being clean. LOTUS Desaru has really disappointed us all, and I doubt if any of my kids will ever want to visit your resort again. As my foreign visitors mentioned, your management should be sued for causing my son's accident. The lack of apology from your management really is something I never expected from an establishment like yours.
You need to train your pool officers ( lifeguards? ) to be attentive to the pool user, especially children.
Mr Selva, the duty manager is really beyond my comprehension.
- Official Description (provided by the hotel):
- Lotus Desaru Beach Resort invites guests to design the vacation of their choice in a tropical seaside setting - whether they fancy an activity-filled holiday, a relaxing retreat, or even a mix of a little business with pleasure on the side. It's not just a resort that you can relax and unwind, it's also a place where you can have fun with your kids and loved one. Try our 'splashtacular' Water Park specially designed for fun and excitement with your family and friends, don't miss to enjoy our Water Park that features Giant Coconut Fall, Lazy River, Aqua Play, Stone Bridge, Tipping Coconut with Kiddy Slide, Poolside Grotto, and Relaxation Gazebos. Aside from this, we have expanded our facilities to create more fun and activities for the guest. The 14 acres of Team Building Park, enjoy an all-out fun full of adventure and education. Our team specializes in organising team building activities such as water rafting, survivor experience, obstacle course, explorace, treasure hunt, paintball and more. Experience the nature of the forest with your friends with different activities such as bird watching, camping, jungle trekking and lake fishing. Be relaxed and unwind with our newly opened "Lotus Suria Ayurveda Spa", rejuvenate your body, mind and soul. Our Spa offers a unique blend of various treatments for the preservation of health and cure of diseases in a natural way that Ayurveda proposes. Of all those places you've been which attempted to blend nature with modern convenience, most could not live up to Desaru and the other remoteness along Malaysia's eastern coast. Yes, nearly the entire length of the Malay peninsular is pristine beach. ... more less
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- Also Known As:
- Lotus Desaru Beach Hotel Kota Tinggi