This hotel has given the word "LOTUS" a bad name.
We stayed at the apartments and the bedroom is on the upper floor.The staircase leading up is really dangerous.It is constructed at a very awkward angle and at some points you have to literally tip-toe because the wooden planks on the staircase are too close together. The towels in the bathroom are heavily stained.The room phones are on the lower floor,if you receive a phone call you have to come down the treacherous stairs to answer the call.I tried to remove the phone,to bring it up to the bedroom,the line on the wall cannot be removed.(there is a jet available on the wall in the bedroom)The water in the water park is very cloudy.The reason is guests are allowed into the waters fully clothed.We saw ladies fully clothed from head to ankles and gents with tee-shirts and long pants in the waters in the water park.We were served buffet dinner which they (Lotus Desaru) call it international dinner.I must say that the dinner is far from International.The food is tasteless.After dinner came back to our apartment and could not open the main door after tapping the card key on the door.(funny sound coming from door mechanism).Could not find a soul anywhere.Fifteen minutes later found a hotel staff and he called the maintenance guy on the walkie-talkie.The maintenance guy arrived in about 15mins time with a couple of "A A" batteries. He said that is is common practise that the door mechanism has a funny sound due to weak batteries.According to him,The Lotus only uses poor quality batteries in its doors.Depending on usage(opening the door)the batteries needs to be replaced in 2 to 3 weeks time.Imagine being stranded outside your room door(after paying top dollar) for half an hour because the Lotus wants to save money on inferior batteries.
The buffet breakfast is another so-called international breakfast.Asked for coffee creamer and was told they only supply milk.Ordered half boiled eggs in the egg station and was given sunny side up eggs.I asked the waiter and he told me, that is half boiled eggs.I was afraid to ask for local breakfast after seeing their international standard.I think i don't need to elaborate on the taste of the breakfast.On the beach which belongs to The Lotus,you cannot find One beach chair which leads to all the Guests sitting on the sand. Lotus claims that Wifi is only available at the front desk and you guessed it. Wifi does not work at all at the front desk.
With all this unpleasant happenings we endured during our stay in Lotus.Do you think we will go back there.
I DON'T THINK SO.
- Official Description (provided by the hotel):
- Lotus Desaru Beach Resort invites guests to design the vacation of their choice in a tropical seaside setting - whether they fancy an activity-filled holiday, a relaxing retreat, or even a mix of a little business with pleasure on the side. It's not just a resort that you can relax and unwind, it's also a place where you can have fun with your kids and loved one. Try our 'splashtacular' Water Park specially designed for fun and excitement with your family and friends, don't miss to enjoy our Water Park that features Giant Coconut Fall, Lazy River, Aqua Play, Stone Bridge, Tipping Coconut with Kiddy Slide, Poolside Grotto, and Relaxation Gazebos. Aside from this, we have expanded our facilities to create more fun and activities for the guest. The 14 acres of Team Building Park, enjoy an all-out fun full of adventure and education. Our team specializes in organising team building activities such as water rafting, survivor experience, obstacle course, explorace, treasure hunt, paintball and more. Experience the nature of the forest with your friends with different activities such as bird watching, camping, jungle trekking and lake fishing. Be relaxed and unwind with our newly opened "Lotus Suria Ayurveda Spa", rejuvenate your body, mind and soul. Our Spa offers a unique blend of various treatments for the preservation of health and cure of diseases in a natural way that Ayurveda proposes. Of all those places you've been which attempted to blend nature with modern convenience, most could not live up to Desaru and the other remoteness along Malaysia's eastern coast. Yes, nearly the entire length of the Malay peninsular is pristine beach. ... more less
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- Also Known As:
- Lotus Desaru Beach Hotel Kota Tinggi