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Reviewed October 14, 2019

Overall, I'm very happy with the Hard Rock Hotel especially the staffs. Their attitude were excellent and helpful at all times. Food and drinks were good and an area to leave the kids to play in Roxity allows me and my wife to have a relaxing moment. The only thing I will complain is the untimely maintenance work on the swimming pool without any advance notification is rather disappointing especially on our finally day to relax in the pool. If there's early notification we could have planned other activities. Having said that it was still a pleasant stay. Thanks!

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank WeiFungL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HRHDesaruCoast, Director of Rooms at Hard Rock Hotel Desaru Coast, responded to this reviewResponded October 17, 2019

Dear Wei Fung,

Thank you for the positive review and we are glad that you enjoyed the rockstar holiday with your family at Hard Rock Hotel Desaru Coast.

We are sorry for inconvenience caused during the unforeseen maintenance work on music pool during your visit and we look forward to improving your experience on your next visit.

Rock on!

Dinesh Balram
Director of Rooms.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019 via mobile

On 12 oct 2019, we had lunch at Sessions Restaurant, and ordered a kids pasta for my child amongst other dishes. The pasta came almost 20min later and the server said “pasta salad”. We asked if this is the kids pasta as per menu, and the Supervisor who happened to walk past told us that this is kids pasta. When we tasted it, it was cold and under-cooked pasta, hard in the core (fusilli). How can this be a “kids” pasta?

That evening and the next day, we had lunch and dinner at Westin desaru, which serves more menu options/variety, and better value (Marriott/SPG members get 10% off).

On 14 oct 2019, during breakfast, we had another unpleasant experience at Sessions restaurant again. While getting our food at the buffet spread, all our existing food and drinks were cleared/removed from our table by one of their server, including a half boiled egg. We quickly told the staff that we still need the table, and she was happy to set the same table back for us. However the half boiled egg was cleared.

It was only 9:30am, and the egg station (sunny side up, half boil egg, and hard boil egg) was closed!!! Sitting next to the egg station, another guest was asking about sunny side up, and the rude Chef brushed it off and claimed “finished”. FYI the other egg station serving omelette was still operating till past 10am, but they do not serve sunny side up nor half boil eggs. Breakfast timing is 7-10am.

We asked them service staff if we could get a raw egg, so we could cook ourselves using the boiling water from the tea station. The service staff went in and never came out. We asked another service staff 10min later. Again, he went in and never came out. For the third time, we asked the third service staff (the lady who cleared out table earlier), and told her our frustrations that the egg was cleared and we could not even get a raw egg. We were also shocked to hear another staff responding to us that he will speak to the head Chef. To ask for an egg, the service staff need to get permission from the head chef?????? This is absolutely ridiculous!!!

Another 10mins later, a Chef from the kitchen brought two eggs to our table. We were grateful that it finally came. When cracked open, it’s hard boiled eggs (instead of half boiled eggs).... we gave up and walked off.

Overall, a disappointing experience at the hotel.

Date of stay: October 2019
Trip type: Traveled with family
Thank Paul C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HRHDesaruCoast, Director of Rooms at Hard Rock Hotel Desaru Coast, responded to this reviewResponded October 17, 2019

Dear Paul,

Thank you for the review and we are sorry for the disappointing dining experience that you had at our Sessions restaurant during your stay.

At Hard Rock - Sessions in particular we crave the very best tastes and traditions. Every band member working at the restaurants are trained to ensure our guests enjoy welcoming service and a casual atmosphere at Sessions.

Please be assured that we have taken your feedback very seriously and the topic was heavily discussed during our daily meetings to ensure that we don't repeat the same mistakes again.

We apologize once again for all the lapses and we look forward to providing an improved and rocking' dining experience on your next visit.

Dinesh Balram
Director of Rooms



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Reviewed October 13, 2019 via mobile

Well planned hotel and premier water park in southern Peninsula Malaysia. Five stars hotel and a super fun water park. However, the restaurant services and food quality can be further improve. Lunch and breakfast buffet food quality is far below 5 stars hotel. The buffet management should be improvise in order to ensure enough food supplies for all guest.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank KingTT
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HRHDesaruCoast, Director of Rooms at Hard Rock Hotel Desaru Coast, responded to this reviewResponded October 13, 2019

Dear KingTT,

Thank you for reviewing your family holiday experience at Hard Rock Hotel Desaru Coast on TripAdvisor and we are really glad that you have overall enjoyed the stay.

At Hard Rock, we crave the very best tastes and service and we are sorry that we didn't meet the expectations during your recent visit to the Sessions. Rest assured that our F&B team has taken note of your feedback for further improvement and ensuring our guests enjoy a scrumptious buffet and welcoming atmosphere at Sessions.

Play all day, play all night! Take advantage of our exclusive offers and packages available for a limited time on our website and we look forward to rocking out your staycation again with an improved dining experience.

Dinesh Balram
Director of Rooms


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Reviewed October 8, 2019

Great Hotel, as expected of Hardrock. Excellent service from start to finish. Rooms clean, whole place is clean, facilities are above average. And direct entrance into the water park! U can even use the hotel towels from the pool, just return them when done! There is a kid club so u can dump ur kids there while u take a break, a pretty ok gym, nice restaurant (though the buffet breakfast can be improved a bit, the nasi lemak sambal is nice though). overall, a wonderful hotel.

Room tip: not too far from lobby
Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
2  Thank JimLeow75
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HRHDesaruCoast, Director of Rooms at Hard Rock Hotel Desaru Coast, responded to this reviewResponded October 9, 2019

Dear JimLeow

Thank you for staying with us and for the kind review.

We are really glad that you enjoyed our stylish accommodation, signature rockstar service, family-fun facilities and gastronomic dining experience during your recent holiday with us.

In Hard Rock, it is our goal to you feel like a rockstar. Keep the good music going and we look forward to rocking out your next family vacation.

Dinesh Balram
Director of Rooms

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Reviewed October 8, 2019

Stayed one night at HRC Hotel and visit the adventure waterpark. The best is who stayed at HRC with purchased tickets can enjoy direct access to the Adventure Water Park Desaru Coast via a private entrance. Not to forget that the staffs were very friendly and greeted us everytime we see them which made our stay ever better.

Date of stay: August 2019
Thank Nursaliza Z
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HRHDesaruCoast, Director of Rooms at Hard Rock Hotel Desaru Coast, responded to this reviewResponded October 8, 2019

Dear Nursaliza,

Thank you for staying with us and for the kind review!

We are really glad that you had an awesome experience with us and enjoyed the special direct access to the Adventure Waterpark with multiple entry and our signature rockstar service that have made your stay memorable.

It was a great pleasure having your and we really looking forward to your next rockstar vacation with us.

Dinesh Balram
Director of Rooms

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