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“Worst Lodging experience Ever!”
1 of 5 bubbles Review of Super 8 Gretna

Super 8 Gretna
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Super 8 Gretna
Ranked #2 of 2 Hotels in Gretna
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209 reviews from our community

Traveler rating
    24
    47
    58
    41
    39
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Peoria, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 22, 2013

I checked in around five. Went to eat. Came back in six o'clock hour to pull back sheets and find body hair, large and small, on sheets, and later pillows. I folded back comforter and put bag on that instead. Went downstairs. General manager-same lady as other complaints-was gone. Manager on duty took my complaint, called her, and issued me a refund. I asked if He had a different room. No. Did I need to leave? "No, Sir. You may stay." I went upstairs to my room. 9:30 - a knock. Manager. "Oh, I thought you left. Sorry, Sir." I told him he said I could stay but that I would leave if need be. I volunteered to leave so as not to be charged. Five times I asked. I made sure. Each time, "You may stay." He left. There were no other hotels round. I had said I would sleep at the truckstop lot for the night. I left at seven the next morning. Did not use their pool. Did not eat their free breakfast. We had parted ways the night before with the refund receipt I still have. Went to my conference. General manager called home, left a message, and said we would be charged a"franchise housekeeping cleaning fee" of half the original price. This is ridiculous--why would there be a cleaning fee for a room that wasnt clean in the first place!? After I was issued a refund receipt-which shows up on our credit card as another charge we are sorting out-and told five separate times-he seemed bothered that I kept asking to make sure-that I would not be charged, I was charged a fee of half. I called the woman back. He answered. Said this time he could not help me. She called me back a few hours later. She said she never said "housekeeping cleaning'" but the message on my phone is her voice. She closed, after talking over me the whole call, by asking, "If you buy a shirt and return it, is it right to wear it?" I said, if I asked five times and was told the same thing, I would. I love traveling. My wife says I like the open road too much. I would have been fine, eating at the restaurant and hanging around the truck stop. But, when told, "Sir, you may stay," five times for clarification, and the manager nor the general manager said I needed to leave and were both involved in the decision process, I have complaints. I should have listened to the other trip advisor customers on here and not have stayed and slept on one quarter of a bed to leave by seven. I thought I was being kind by agreeing not to post negative feedback with that refund and not using their pool, eating there. **for the record, a nice woman from the parent company has passed along my complaint. She also thought the fee was odd, unique. She is a nice reflection of Wyndham. Thank you to her: Paige.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank morrow071407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookings, Sd
1 review
3 of 5 bubbles Reviewed July 21, 2013

Hospitable staff, clean and comfortable. This isn't a place that will go out of their way to give you the best possible stay. It is the only hotel available during the off-season and they charge considerably more than Rapid City. The breakfast is ok; it fills the void when you are hungry. It is nice to have a place in Hill City to stay so I don't have to drive when I'm visiting family.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Gordon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Gretna

Property: Super 8 Gretna
Address: 14355 South Highway 31, Exit 432, Gretna, NE 68028
Phone Number:
Location: United States > Nebraska > Gretna
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Gretna
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Gretna 2*
Number of rooms: 53
Reservation Options:
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Also Known As:
Super Eight Gretna
Gretna Super 8
Gretna Super Eight

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