As we arrived the 2 desk clerks on duty were standing outside smoking by the front door. We waited in the lobby for 5 min. before either of them decided to come help us. It took 20 mins. to check in because the phone was constantly ringing and they would stop helping us to answer the phone. We had 2 rooms, one for us and one for our 3 teens. When we made reservations we requested the rooms to be close so we could keep an eye on our teens. Our rooms were on different floors in different sections of the hotel. No where near each other. Our non-smoking room was filled with cigarette smoke and smelled as if someone just pooped in the bathroom. The desk clerks said the smell came from us and it didn't smell like smoke. They refused to refund our money claiming we had used the hotel room bathroom. Our teens took that room instead because I have an autoimmune disease that makes it impossible for me to be in a smoke filled room. Every time the airconditioner came on in that room it smelled as if someone was smoking. By the end of the night we had all 3 of kids sleeping on the floor in our hotel room. Also-we tried to take a swim in the hotel pool. It was so dirty and gross. As i walked down the pool steps my toe's became tangled with long thick black hairs that were floating in the pool. So Gross. Do not stay at this hotel! The desk clerk was very snarky the morning we checked out.
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- Also Known As:
- Super 8 Grand Island Hotel Grand Island
- Super Eight Grand Island
- Grand Island Super 8
- Grand Island Super Eight