Upon arrival I was told they did not have the room I reserved but could upgrade me to a king size for an additional cost. I have never seen a customer have to pay for a mistake made by business but due to reserving online I would have been charged for my room and had to pay for another hotel so I agreed to take upgraded room. The manager is young and rude and returned a call after I filed complaint when returning home and refused to accept responsibility for the fact that his employee is improperly trained (they had queen size rooms just not smoking). They never once told me it was because I wanted a smoking room or else a queen non smoking would have been fine. The manager leaves the door to his room open and burns incense that causes entire hotel to have a terrible stench to it. I have stayed at this hotel a couple times now because of the room rate but never again. Worst customer service from manager and employees and the cleaning staff is not trained. Had dead bugs in the room and a terrible stench. Shower had a broken valve and rather than replacing they stuck a bolt in it. Do not stay here you will regret it.
Property: Super 8 ColumbusAddress: 3324 20th St, Columbus, NE 68601-3002
Location: United States > Nebraska > Columbus
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Ranked #6 of 10 Hotels in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Columbus 2*
Number of rooms: 64
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- Also Known As:
- Super Eight Columbus
- Columbus Super 8
- Columbus Super Eight