Our recent stay at the lodge was unpleasant and we will certainly not return. Although there were some pleasant staff members, the overall experience was poor. For example, as soon as we entered the room, I noticed that the bedspread was clearly stained. Ew! I took the bedspread to the housekeeping staff. They apologized and offered to replace it with another. I declined their offer. The real disaster came when the sprinklers came on at 5:00 a.m. and pounded the windows of our room. It was so loud it terrified my kids! I called the front desk and maintenance was able to shut it off after about 20 minutes. We finally got back to sleep only to be awakened by the same sprinkler problem at 8:00. Again I called the front desk. They apologized again and shut it off again. The manager took $50 off the bill, but didn't even apologize. Bad manners on top of bad service is doubly disappointing.
- Official Description (provided by the hotel):
- Our front doors welcome you to upscale comfort and an authentic Whitefish, Montana lodging experience. This fantastic location leads you to exciting year-round adventure. With 143 beautifully appointed guest rooms, fresh and exciting cuisine in Logan's Bar and Grill, an indoor pool, outdoor hot tubs, day spa, and a substantial list of services and amenities, Grouse Mountain Lodge is one of Montana’s finest lodge resorts. ... more less
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- Also Known As:
- Grouse Mountain Hotel Whitefish
- Grouse Mountain Resort
- Grouse Mountain Lodge Whitefish, Montana