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Holiday Inn West Yellowstone
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Reviews (923)
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All reviewsdouble sinksfamily suitehotel restaurantattached restaurantin townroom was largemicrowave and fridgecomfortable bedsold faithfuloff seasonlaundry roompark entranceafter a long daycoffee makerspent nightssmall townfew blocks
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520 - 525 of 923 reviews
Reviewed February 1, 2014

My husband and I just returned from a great trip to West Yellowstone. We spent 4 nights at the Holiday Inn. I was a little nervous due to bad reviews of this hotel but was pleasantly surprised by the size of our room. Check in was quick and the front desk people wee very nice. Our room was large by Holiday Inn standards. I liked that the large double sink area was outside the bathroom. Our room had tow double beds and then a nice sitting area with a sofa, table and desk area. The room was very quiet. I never heard hall noise. The room had a fridge and microwave which was nice. The only downside I can think of is that although the room was VERY clean it had a kind of musty dirty sock smell. We used the hot tub one evening after a day of snowmobiling it is was nice and relaxing. Also a great place to meet and chat with other guests about their day. Overall this is a nice hotel and we would definitely stay here again.

  • Stayed: January 2014, traveled with friends
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Thank luv-the-beach-always
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded April 22, 2014

Dear luv-the-beach-always,
We truly appreciate you taking the time to write a detailed review and for providing feedback on your stay with us at the Holiday Inn West Yellowstone. We are pleased to hear that you found the staff very nice and facilities to be more than you expected. Thank you for the recommendation, please come stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

Probably best in town and met our expectations. Friendly staff and well appointed room made for an enjoyable trip. Price is high but this is next to the national park and has a short season for visitors.

  • Stayed: August 2013, traveled as a couple
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Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evan_Tennant, Manager at Holiday Inn West Yellowstone, responded to this reviewResponded April 22, 2014

Dear Chas87112,
Thanks for the 5-star review. We really really appreciate it. We are so glad that your room met your expectations, and that our staff served you with a smile! We hope to see you again very soon at The Holiday Inn West Yellowstone.

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Reviewed November 9, 2013

This is the review I sent to hotel management. NEVER AGAIN!!

There were so many problems with our stay at this hotel that I am having trouble finding anything good to say.
1) When we made the reservation on November 8th in the morning they did not tell us that Yellowstone is closed(good info to know!!)
2) When we finally arrived that evening our room that we RESERVED had been GIVEN AWAY
3) It took 30 minutes to get us new rooms(we needed two now to accommodate our party of 6)
4) When we got to our rooms they had only given us keys for one room so we had to go back to front desk again(keep in mind we have a 2 year old and 4 year old)
5) Thecnext morning we go down for breakfast and I checked my banking account. We had been charged 440.00 for one room and 262.00 for the other!! WTF?? I went to front desk and asked what was going on. When we made the reservation on the phone I was quoted at 156.00 per night for a family suite with free breakfast for two for each morning. When we get here to our room being GONE they quoted us at 75.00 per night per room, plus our 50.00 pet deposit. WHY AM I BEING CHARGED THAT MUCH MONEY?? And the front desk clerk couldn’t explain it to me.
6) The temperature of your hot tub was very low and we asked them to turn it up. Maintenance said it was up as high as it could go and then 5 minutes later someone came in adjusted some stuff in an electrical room and all of a sudden temperature is up. Were we lied to?
7) Our door to our room barely works and takes numerous tries to open with key and to get it to close properly.
I am so disappointed in the service and quality of this hotel that there is very little chance we will EVER stay at this line of hotels again. Very sad too because Holiday Inn used to be our top choice for hotels anytime we needed one.

  • Stayed: November 2013, traveled with family
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4  Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn West Yellowstone, responded to this reviewResponded November 26, 2013

Dear Amanda S,

Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed October 22, 2013

It is an average Holiday Inn, with average rooms, comfortable beds, and a good location, but not worth $240 per night. I requested a room on the upper floor (there are only 3) so our stay was reasonably quiet. Easy walking to The Branch restaurant for bison pot roast (YUM!) and souvenir shopping. Close to attractions and Yellowstone entrance.

  • Stayed: September 2013, traveled as a couple
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Thank Two2FortheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn West Yellowstone, responded to this reviewResponded November 7, 2013

Dear Two2FortheRoad,

First of all, thank you very much for your recent stay at our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed October 15, 2013

We stayed for 3 nights and probably had some of the worst sleep of our entire holiday. The walls seemed as if they were made of paper, because they let so much noise in. We were on the ground floor, so not only did we have to put up with the sounds of doors opening and closing, and the shower/sink of the room next to us. but we could hear the people above us walking around (at 3/4am).
The room itself wasn't bad, it was quite spacious, though found the idea of the 2 sinks in the room itself odd.
The breakfast room was pleasant, and the staff working in the breakfast area were extremely friendly and chatted a lot.

Room Tip: If possible, ask for a top floor room, and even better, one on the very end of the corridor. This should help you from having to put up with the noise of people over you.
  • Stayed: September 2013, traveled with family
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Thank Norrie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn West Yellowstone, responded to this reviewResponded October 29, 2013

Dear Norrie F,

Thank you so much for taking the time to write a review about your stay with us. I am pleased to know that you find our breakfast pleasant and our staff friendly. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that I apologize for the inconvenience the room condition may have caused you. Rest assured, your input will be shared with our management team for the purpose of bringing improvement to these identified weakness.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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