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“Avoid this hotel!”

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Best Western Desert Inn
Ranked #5 of 39 Hotels in West Yellowstone
Certificate of Excellence
CA
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Avoid this hotel!”
Reviewed July 12, 2009

We stayed at the Best Western because we had been staying at different Best Westerns as we traveled through to Yellowstone from CA. This was the worst hotel we have come across. We got two rooms because we are traveling with three teenagers. My husband and my room had hair in the tub. The shower is in a very small room with a toilet only. The door just closes but you have to stand back.. There were children running up and down the halls until late at night. The worst part was the loud walking above us from early evening until early morning. The rooms have paper thin walls.

We tried to get an adjoining room but they couldn't accomodate us. So the next morning when my daughter went to turn on her water for a shower she got no hot water. She came to our room to shower while I called the front desk to ask if it could be fixed. Someone came to the room and said the shower noozle had been installed incorrectly. When you turned to hot you would get cold and if you wanted cold you would get hot. I thought this was very dangerous for someone with younger children.

At check out I told the front desk of the problem but they just looked at me because they only spoke a some English. I suggested they get it fixed ASAP so younger children don't get hurt. I suspect this has been a problem for a long time. Beware of room 206. Sadly, we left to go to McDonalds because breakfast was only served from 7-9am. Overall, not a hotel I would ever go back to.

  • Stayed July 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brodes5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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671 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
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montana
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 8, 2009

Lets just say not clean, staff wasn't english speaking, and really nasty. (sheets hadn't been changed in a week atleast.)

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bgworm07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, CA
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 18, 2009

"We stayed here for 2 nights in June. The room was very clean and had all the right amenities (microwave, mini-frig, coffee maker, cable TV, wireless internet). The room looked good and felt comfortable and was large. Clearly this is one of the newer hotels in town. We stayed in the room with 2 king beds. The beds were comfortable and spacious. The complimentary breakfast was all the standard fare -- waffles, mini muffins, toast, juice, milk and cereals. But, the breakfast wasn't anything great, just free and gives you the ability to get out quickly onto the adventure of the day.

  • Stayed June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Java,VA
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 15, 2009

I stayed there with my daughter on a recent vacation to Yellowstone Park. Very pleased with the clean and spacious rooms. The staff was very friendly and helpful with information about Yellowstone. Would recommend.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fishingtater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 28, 2009

The week of May 17, 2009 we stayed 7 nights at the Best Western Desert Inn in West Yellowstone, Montana. We found the staff to be extremely friendly and helpful. The facility was well maintained and very clean. The pool area was well maintained and very clean. The continental breakfast was adequate.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitch913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bozeman
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2009

We spent three nights here while visiting Yellowstone National Park. We have stayed here before and enjoyed our stay so we decided to stay again. They have just put new updated bedding in all the rooms and have re-carpeted the entire hotel. It looks great! They have also added freshly made waffles to their breakfast program which really improved breakfast! The room was really clean and the staff very friendly. Once again we really enjoyed our stay. The price is about average for West Yellowstone this time of year.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 1, 2009

My three son's and I spent four days at the Best Western Desert Inn in W. Yellowstone MT 2/23 thru 2/26/09 as part of a Snowmobile package. Excellent accommodation. Hotel shuttled us back and forth to snowmobile Rental shop each day, at the end of the day the hotel's a heated pool and a hot tub was much appreciated. Hotel serves a good continetal breakfast, restaurants are close by, especially great one is accross the street, Pete's. Hotel's manager Anna Stalling was super in arranging our stay. The only suggestion would be concerning the evening desk clerk, he could stand a little charm schooling.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tedssudsandspuds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Desert Inn

Property: Best Western Desert Inn
Address: 133 N Canyon St, US 20, 191 & 287, West Yellowstone, MT 59758-9500
Phone Number:
Location: United States > Montana > West Yellowstone
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool
Hotel Style:
#4 Family Hotel in West Yellowstone
#8 Romantic Hotel in West Yellowstone
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Desert Inn 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Three-story Hotel built on the site of original hotel, located within 2 blocks of west entrance to Yellowstone Nat'l Park. ... more   less 
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Also Known As:
Best Western Desert Hotel West Yellowstone
Best Western West Yellowstone
West Yellowstone Best Western

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