We stayed 3 nights in this hotel, paid 538 dollar. The pictures and video on the hotel site was great but.....not what we saw when we arrived there. The room was spacious but old fashioned. A lot of noise from the chinese people which stay there every night with tour-groups. We went 3 times out of our room to ask them to be quiet after 10 pm. We had room 106 and heard the people walking late in the evening.old wooden floors. Reception desk closed at 10.30 P.M. If there are problems you have to call 9 11 said the sign at the desk......also an other number for "small problems". The Wi-Fi isn't working, we heard it from several guests. We complained the last morning about the more then full bins in front of the entrance. The girl behind the desk was undertaken action immediately. While we were standing outside with her, a man came and he said he was the manager. We told him about the bins and also about the noise every night. We travel a lot and you can view my comments on tripadvisor,, most possitive. I am not a person who complains about everything but "the manager" said........."ýou can complain what you want, it's NOT my bussines".......What an insult for your guests mister MANAGER! A few minutes later the real Manager came in, he was phoned by the friendly girl. Apologys from his side but he knew about the problems.The full bins came from the garbage from busses with chinese people he said. Possible but when they are full at 5 pm, as we saw, you must undertake action! The noise every night was known but "i can do nothing on it " he said. YES YOU CAN!. Reception 24 hours open and rules about making noise after a certain time. That day he would arrange a meeting with the staff about these problems, he said. I told him about the offensive words from the manager....he was not the manager but head of service. A shame that such a man must give the guest a good feeling after a stay for a lot of money. We will visit Yellowstone again but not in this hotel.
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