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“don't get what you see”

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White Buffalo Hotel
Ranked #35 of 39 Hotels in West Yellowstone
Oosterhout, The Netherlands
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“don't get what you see”
Reviewed July 19, 2013

We stayed 3 nights in this hotel, paid 538 dollar. The pictures and video on the hotel site was great but.....not what we saw when we arrived there. The room was spacious but old fashioned. A lot of noise from the chinese people which stay there every night with tour-groups. We went 3 times out of our room to ask them to be quiet after 10 pm. We had room 106 and heard the people walking late in the evening.old wooden floors. Reception desk closed at 10.30 P.M. If there are problems you have to call 9 11 said the sign at the desk......also an other number for "small problems". The Wi-Fi isn't working, we heard it from several guests. We complained the last morning about the more then full bins in front of the entrance. The girl behind the desk was undertaken action immediately. While we were standing outside with her, a man came and he said he was the manager. We told him about the bins and also about the noise every night. We travel a lot and you can view my comments on tripadvisor,, most possitive. I am not a person who complains about everything but "the manager" said........."ýou can complain what you want, it's NOT my bussines".......What an insult for your guests mister MANAGER! A few minutes later the real Manager came in, he was phoned by the friendly girl. Apologys from his side but he knew about the problems.The full bins came from the garbage from busses with chinese people he said. Possible but when they are full at 5 pm, as we saw, you must undertake action! The noise every night was known but "i can do nothing on it " he said. YES YOU CAN!. Reception 24 hours open and rules about making noise after a certain time. That day he would arrange a meeting with the staff about these problems, he said. I told him about the offensive words from the manager....he was not the manager but head of service. A shame that such a man must give the guest a good feeling after a stay for a lot of money. We will visit Yellowstone again but not in this hotel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ruud J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLB1954, Manager at White Buffalo Hotel, responded to this review, July 24, 2013
We are sorry you were so disappointed in your stay at our hotel. We appreciate your comments.

The new owners are in the process of upgrading the rooms. I am not sure what you mean by "old fashioned" as we have recently remodeled the bathrooms and upgraded our bedding. That said, many people find old fashioned appealing in a town like West Yellowstone.

You visited West Yellowstone during the peak of the summer season. We have many guests staying with us who, like you, are from different countries. I am sorry our Chinese guests were disturbing to you. The tour groups bring a lot of trash with them which they dispose of in trash bins close to where they disembark from their buses. It is not unusual for a tour bus to arrive at 5:00 PM. Our maintenance people are continually emptying these bins as you witnessed while we were speaking at the front door.

We do close our front desk at 11:00 PM. I think you must have misunderstood our sign. It says for medical emergencies call 911. There are three other numbers listed on the sign. Two of them will connect you to our in-resident front desk person and the other will connect you to our general manager. You could have contacted us at any time and I wish you would have instead of waiting to complain until you were checking out.

As I said during our conversation, I believe you misunderstood our head of maintenance's comment about your complaints not being his business. He was trying to direct you to the general manager.

When I spoke to you about the noise, I tried to tell you I can't do anything about the noise if I don't know about it until after you check out. The best I can do now is remind the tour guides to ask their people to be more considerate of our other guests.

Compare our room rates with those of other hotels in West Yellowstone and I'm sure you will find ours are among the lowest. One way we keep our prices down is by avoiding the cost of a night auditor. This allows us to close our front desk after 11:00 PM. It is very rare for a guest to need help after 11:00 PM. For those who do need help, we have our on-call staff whose phone numbers are clearly posted at the front desk.

Again, we are sorry you found your stay here so unpleasant. We wish you would give us another try the next time you visit West Yellowstone so you can enjoy the many upgrades we are implementing.
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206 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 16, 2013 via mobile

My family stayed on a trip to yellowstone. The rooms were very large and very close to the west entrance of Yellowstone.

Each room comes with a fridge and they had microwaves by the office if you needed one. There was a pool and hot tub, which my wife and I enjoyed after all the hiking. Breakfast has one catch were two buffets are included with the room and $8 for anyone extra. There was a lot of food and a good way to start the day.

Thanks for giving our family a good time.

Stayed July 2013, traveled with family
Helpful?
Thank Craig K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLB1954, Owner at White Buffalo Hotel, responded to this review, July 18, 2013
I'd delighted you had a wonderful time in Yellowstone. We hope to see you again in the future. The breakfast buffet is separate from the hotel and one way we work to keep our rates lower than most others in town, is to just pay for two quests per night. Our rooms frequently have more than "double occupancy" and we never upcharge just for additional people over two. We do charge a little bit if a room needs a roll away bed for even more people. Thanks a bunch for your kind review.
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Fort Collins, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2013

This was a great stay in West Yellowstone. The rooms were clean, neat, and comfortable. The staff were all friendly and helpful for our first stay in the area in 20 years. The breakfast was a welcome and unexpected treat - great food, welcoming servers, and wonderful Yellowstone atmosphere. Surprisingly, the rates are below other motels and hotels close by. The hotel is convenient to the town of West Yellowstone and easy access to the park. I would recommend this hotel to any of my friends wanting to experience the town of West Yellowstone and enjoy the nearby park.

Room Tip: Ask for a newly remodeled room. They are a few dollars more but worth it.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Patrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLB1954, Owner at White Buffalo Hotel, responded to this review, July 18, 2013
What can I say but thanks? Happy satisfied guests make it all worth while.
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Brownsville
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 14, 2013

The room was enormous and the beds very comfy. The location was perfect and the town within nearby walking distance. The lobby was decorated very nicely. However, several things disappointed us. We had booked for four adults, the room each night only had three towel sets. Going to the desk, it seemed no one had ever complained before since the clerks didn't appear to know what to do. The shower head was one of the water reducer ones so it spit a small sharp stream of water, which wasn't hot anymore after the first two showers. There was a nasty smell in the room, which we traced back to coming from the bathroom. Sewer gas backup? The fridge in the room was nice, but no microwave. There were two microwaves in the lobby we could have used, but they were filthy! Oh, the hotel supplied coffee, but no coffee maker. Weird. The "free" breakfast was for only two guests per room. The breakfast was $9 for each other guest and although actually quite satisfying, was not worth $9. Finally, and importantly, there was only ONE working outlet in the room we could use. It was the one by the sink that did NOT have a GFI. The other working outlet in the room already had an adapter plugged in with six plugs. One was used for the fridge, one ran an extension cord to the other side of the room and the TV, one had a lamp plugged in, and one had an extension cord to a lamp. I tried to plug in a cell phone charger to the remaining two open slots and the whole thing SPARKED. The desk clerk in the morning didn't seem too worried about this electrical situation. It matters when everything at the end of a day in Yellowstone needed to be recharged! Not to mention a potential fire danger. It appears the hotel may cater to bus tour groups instead of regular travelers. Remarkably, with all these misgivings, I would stay here again when in the area. I imagine the hotel can only improve.

Room Tip: Ask for a family room in the main section.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cherie12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLB1954, Owner at White Buffalo Hotel, responded to this review, July 15, 2013
The bottom line of course is that the guest would stay again, and that speaks volumes to us. Still, this is an interesting review. The guest had lots of information for us to act upon. Thanks for that. With good input we can and will get even better. Thank you for the opportunity to serve you and we look forward to the opportunity again in the future.
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West Lafayette, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2013

We stayed there for one night due to arriving late and fail to check in the original booked hotel. The service people are extremely nice and helped us out even if we arrive after 11:00 pm. The rooms are spacious, very clean and have everything needed. They also offer breakfast buffet. It was an unexpected stay, but turned out to be really nice.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 320sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLB1954, Owner at White Buffalo Hotel, responded to this review, July 15, 2013
Great review, probably better than we deserve, and we are grateful. We are working hard to improve and appreciate the positive feedback, since most reviews seem to focus on negative issues. I know we need to hear those things too and appreciate those guests that present them in a fair and reasonable manner. Thanks to you all, good, bad or indifferent. We appreciate the opportunity to be of service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, California
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 12, 2013

We had mixed feelings about this hotel. One big advantage is that this hotel is pretty close to the Yellowstone NP. The room was spacious and the hotel had a nice ambience. We traveled with 3 other friends' families and we all stayed in downstairs room right next to the pool. We had coffee in the table next to the pool and our kids had a nice time near the swing right next to it. The location of this hotel is good as we could walk to all the main attractions in the city. However, there was no hot water in the bathroom and the A/C in one of our friends room didn't work. If these 2 things are taken care of, I won't mind staying here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tourist116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLB1954, Owner at White Buffalo Hotel, responded to this review, July 15, 2013
Thanks for taking the time to review.I hope that this guest notified the front desk of any issues. In a property with almost 100 rooms that is as busy as this one, the best way our staff has to learn about problems in rooms is if the guests tell us. We have a staff member who's job it is to call each room after check in for this exact reason. We will research which room had the AC issue and address it. We're glad that you'd come back again, and hope that you do.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wilkesboro
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed July 9, 2013

According to the reviews, I thought I would not enjoy this place. It was actually a better stay than expected on our tour. The rooms were very spacious. The beds slept well. It is obviously older and in need of updating but it was clean. The carpet in the hallway is a bit stained in places. The pool was great but very small. There is a nice sized hot tub. THERE IS NOT ELEVATOR so if you can't lug your luggage up steps, request 1st floor. There were a large number of people staying here the night we did. The hotel ran out of hot water early, I mean NO hot water at all, not even luke warm. Only one of the three of us had a hot shower. The other two of us got up unreasonably early the next day just to get a warm shower. The staff was nice. There is a nice convenience store 1/2 a block away. There is a park across the street from the hotel. This is a convenient location for travel to West Yellowstone National Park. The town is adorable. If you have time, venture out and walk around to the cool shops in the rustic town. Even their McDonald's had a rustic feel.

Room Tip: NO ELEVATOR. IF you can't handle going up steps with your luggage, request the first floor.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicole s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about White Buffalo Hotel

Property: White Buffalo Hotel
Address: 236 Dunraven, West Yellowstone, MT 59758
Location: United States > Montana > West Yellowstone
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #35 of 39 Hotels in West Yellowstone
Price Range (Based on Average Rates): $$$
Hotel Class:1.5 star — White Buffalo Hotel 1.5*
Number of rooms: 90
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