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“dirty”

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West Yellowstone's City Center Motel
Ranked #21 of 39 Hotels in West Yellowstone
Certificate of Excellence
north yorshire
Level Contributor
141 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“dirty”
Reviewed September 26, 2012

Just 1 room left, so we took it. We were told the room wouldn;t be ready till 4pm,and so we went out and returned at 5pm. room was dirty, sheets had holes, The room had 3 beds,and we had difficulty finding one bed that was clean enough to sleep in. The chairs had white stains on all the seats,and so when we complained the booking in lady came to inspect and gave us towels to put on the chairs so we could sit down, she agreed that the room was dirty and would put in a call for the manager to attend. Well that never happened. The bathroom wall had some suspicious objects stuck to it, and the floor was also heavily stained. We decided to have an extra drink that night to help us sleep, and go as soon as poss. the next morning 6am. The worst hotel we have stayed in the US ever.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rogica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

Traveler rating
    67
    75
    26
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    9
See reviews for
73
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Bucyrus
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2012

We had stayed at the motel four years ago (2008) and it was OK, but this time the service and the rooms were much improved. The people there really care that you have a pleasant stay and everything you need. When we arrived we had just had a minor accident resulting in a broken window on our vehicle, and I was pretty frustrated. The manager went out of his way to help us patch things up, and that helped a lot. We were able to continue our vacation without delay. We got a nice, comfortable room at a very reasonable rate, even at peak season. Everything was clean and in good order. My son said that the soap dispensers in the bathrooms are a stroke of genius. I agree it was nice not having to mess with the usual hotel soaps. They even have a kitchen and living room area where you can make a snack, watch TV, or just relax. This place isn't fancy or full of frills, but for basic lodging on a budget, it suited our needs and then some.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Observer_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrandinIronInn, Owner at West Yellowstone's City Center Motel, responded to this review, September 10, 2012
We are very pleased to know that you enjoyed the upgrades that we've been making to the City Center Motel. Thank you for leaving a review, and letting other travelers know about our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Molt, Montana
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 4, 2012

We spent 1 night at the City Center Motel in West Yellowstone over Labor Day weekend. The room was very clean and exactly as promised. The hotel is older, but very well maintained. The location was perfect and the staff was very helpful.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mlo1528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
slc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2012

I have been to this motel couple of times. Spent 3 nights. The stay was awesome. For the price at the place it's worth it. Very close to yellowstone park entrance. The people Ted and Christy at the front desk are wonderful. They made our stay comfortable. The kitchen is great. People of different countries visit yellowstone and it's nice to have a kitchen like that to cook our own food. The kitchen has a TV, and comfy sofa's for you to relax which you cook. The prices are not variable based on prime season...that's a plus point. The rooms are neat and clean. I read some of the reviews that it's noisy....but for us it was not so.

Room Tip: I like it lot better than some of the other pricy places. Don't think motel is not good..try th...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dayanidhi t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Yellowstone, Montana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2012

We loved staying in City Center Motel in West Yellowstone. The room was pristine clean, and we loved the huge kitchen space that was available with a full stove, microwaves, full refrigerator, tables, utensils and a sitting lounge for watching huge TV.

Christy and Ted checked us in and took care of us royally. They were gracious, supportive and took care of us in all ways. I would book this motel again in a heartbeat! Lovely, lovely experience.

Really clean and cheery. Loved having a bath/shower combo. Individual AC/Heat. Great mattresses.

Room Tip: Call Christy and Ted. They will take care of you @ 800-742-0065
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melodyjones_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
1 review
Reviewed August 28, 2012

Spent two nights in West Yellowstone at the City Center Motel. Though modest in nature, very clean and pleasent to stay there. Considering we were there in prime season the price was more than fare. The staff was very pleasent to work with in arranging dates for the stay. Our next trip to Yellowstone will include time at the City Center Motel again.

Room Tip: If you need down stairs accomodations the staff is very good at making that happen.
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  • Stayed August 2012, traveled with family
    • Cleanliness
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 20, 2012

My husband and I chose this hotel based on the Trip Advisor reviews and were not impressed. First, the noise. The walls and windows might as well be made of cardboard and cellophane. You can hear everything and the other occupants during our stay were noisy all hours of the night. Second, cleanliness. We put blankets on top of the bed to sleep on and used our own pillows because of stains on the bed. We also found two Advil from previous occupants next to the bed. We had our 1 year old with us, so this was totally unacceptable. Finally, the parking. Very worried about our cars being hit due to the small size of the parking lot. Also no spots for RV parking, though that was an issue we encountered throughout West Yellowstone.

  • Stayed August 2012
    • Location
    • Cleanliness
Helpful?
Thank jennhen81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Yellowstone's City Center Motel

Property: West Yellowstone's City Center Motel
Address: 214 Madison Avenue, West Yellowstone, MT 59758 (Formerly City Center Motel)
Location: United States > Montana > West Yellowstone
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#3 Best Value Hotel in West Yellowstone
#10 Romantic Hotel in West Yellowstone
Price Range (Based on Average Rates): $$
Number of rooms: 25
Reservation Options:
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Also Known As:
West Yellowstone`s City Hotel West Yellowstone
West Yellowstones City Center Hotel

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