We checked into this property for one night on November 21 for one night. I had checked online in Great Falls for the Best Western Rewards price and found it to be 80.99. We arrived a little later to a fairly empty parking lot around 9 pm and were told that all of the regular rooms were booked and all that was available were higher priced rooms. We are Best Western Rewards Elite members and qualify for a room upgrade if available and no mention of this was made at check in,by us or the girl at the desk! We were tired and just wanting to get to bed so did not really feel like arguing over a few dollars so proceeded to our room. After trying to get the TV working for twenty minutes we called the front desk and the girl quickly moved us to the next room. No luck in that room with that tv so returned to our room and finally fixed the TV ourselves ,It was a loose connection at the cable hookup. There was supposedly no maintenance person around and the girl at the desk seemed to be all alone,whiched seemed odd for such a supposedly nearly full property! The girl at the desk seemed to be trying her very best to accommodate our requests but we are still wondering how a hotel that seemed moderately full at best did not have any of the advertised rooms available at that time of night. In the morning at checkout I mentioned our concerns to the man at the front desk and he quickly rectified the price. He as wonderful and the girl on nights seemed to be genuinely doing her best! We are still skeptical about why we were not offered an upgrade because of our Rewards status and why so many rooms were booked in a hotel that seemed relatively empty! The property is beautiful and new and the room was great outside of the tv. We left before breakfast but the breakfast area are looked wonderful . The hotel is quiet,yet right beside I15,so it is very conveniently located. I will certainly give this property another chance but will confirm a price ahead of time!
- Official Description (provided by the hotel):
- The BEST WESTERN Shelby Inn & Suites is conveniently located just off of I-15 and near numerous business locations. Each well appointed room features free high-speed Internet access, toiletries, iron/ironing board, coffee/tea maker, 40 inch television, and hairdryer. King size beds and other upgraded amenities are available in select rooms. Indoor pool, hot tub, sundry shop and fitness area located in hotel. ... more less
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