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“New and extremely comfortable”

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Best Western Shelby Inn & Suites
Ranked #1 of 7 Hotels in Shelby
Certificate of Excellence
Chandler, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“New and extremely comfortable”
Reviewed August 27, 2013

This hotel is new, the rooms are very nice, the beds are very comfortable. The hot tub and pool are well maintained and stocked with towels. It is next to the entrance of the interstate, but, very quiet. I did not even here the trains rolling through in the middle of the night. 10 miles away, there is a steakhouse called the Frontier that is excellent. Do not judge it by its' outward appearance. It is a jewel inside of a wart. Get there early for the best selection of Prime rib, as it sells out early.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review, September 4, 2013
Dear John B,

Thank you so much for the positive comments! I am so glad to hear that the noise from the train tracks did not disturb your sleep! The Frontier is an excellent restaurant, if, like you said, you can get past the outward appearance.
Again, thank you for the great review, and we look forward to seeing you when your travels bring you back our way!
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473 reviews from our community

Traveler rating
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    14
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    2
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162
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75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Upstate New York
Level Contributor
150 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed August 22, 2013

Being from the Northeast I am not used to seeing the train tracks that you see in the plains of Montana. The hotel was right off the main highway and near the train tracks. I am sensitive to noise and I did hear the trains go by a few times in the early evening. Once I was asleep though I didn't hear them. I don't know if a room on the farther side of the hotel might be quieter. The hotel is new and everything seemed new except for a few spots on the carpeting in the hallway. The pool was on the cool side but the hot tub was nice. Breakfast was good, the area was a little cramped and it seemed like you were tripping over everyone but there was plenty of food and room to sit down. The staff were all very helpful and pleasant to converse with. There are not a lot of options in Shelby Montana and if we were in the area I would stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank KB231blue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review, September 4, 2013
Dear KB231blue,

Thank you so much for taking the time to say such great things about our hotel .We are very proud of our staff here at the Best Western and strive to deliver superior customer care.
Thank you also for the comments on the breakfast area. Based on your comments and some comments of other guests, we have just reorganized that area as to keep people from "tripping over each other" while trying to enjoy our fabulous hot breakfast. When our guests speak, we listen!
We do love our railroading heritage here in Shelby, but it can be rather noisy. We do recommend a room on the other side of the building if you may be sensitive to noise.
Please come back and see us if your travels bring you through our area again!
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shelby, United States
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 22, 2013

great place and staff. very helpful and even went out of their way. you have to sto.thid place has the best beds. the place was clean and even smelled fresh. once again you must stop here and vusit. u will love it and the staff.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel R, General Manager at Best Western Shelby Inn & Suites, responded to this review, September 4, 2013
Michael S,

Thank you so much for the kind comments. We also believe that we have a beautiful product and are glad that you loved it as much as we do! Please stop and see us again when your travels bring you to the area.
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Calgary, Canada
Level Contributor
4 reviews
4 hotel reviews
Reviewed August 19, 2013

This hotel was Great. It was close to the highway as well as other local amenities’ (Gas station, pizza hut). Continental breakfast was good, fresh and delicious. There was an issue with the food running short as the room had 7-8 tables and the room was at capacity for ~1hour. The staff did their best to replenish the shelves and keep up to the high demand.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber W, General Manager at Best Western Shelby Inn & Suites, responded to this review, August 20, 2013
Thank you so much for the positive comments! We pride ourselves on superior customer care here at the Best Western Shelby Inn and Suites and we are glad to hear we met your expectations as well as our own. Please come back and see us again if your travels bring you through this area!
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Portland, Oregon
1 review
Reviewed August 13, 2013

This was my first time visiting the town and stayed in a King Suite which was a fantastic space and a great value. I was impressed with the granite shower and counter in the bathroom. The large flatscreen TV was great, and bed was very comfortable. All of the staff were very accommodating, friendly, and helpful but not pushy. The pool and hottub were nice options for recreation as well. The provided morning breakfast was very good and was the primary option for morning food. Lastly, the location is right next door to a primary grocery store which provides a great convenience to anybody staying. I would definitely recommend this hotel to anybody looking for a good night sleep in a good atmosphere.

Room Tip: Even the room sharing the wall with the elevator was perfectly peaceful. Never noticed it.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Cameron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber W, General Manager at Best Western Shelby Inn & Suites, responded to this review, August 20, 2013
On behalf of the entire team at the Best Western Shelby Inn and Suites, we thank you for the positive feedback! We are so glad to hear that we exceeded your expectations and our very proud of our facility and staff here in Shelby. We hope to see you again on your travels and thank you for choosing Best Western!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bettendorf, Iowa
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 12, 2013

We stayed here on night on our way back from Canada. The motel was nicely decorated and exceptionally clean, seemed like a Hampton. We had a top floor room near the elevator that was huge, very quiet, very clean, and beds were comfy, fridge worked great. The shower had strong water pressure, and both the vanity and shower-surround were granite and sparkled. The breakfast was very good: all the standard things plus scrambled eggs and sausage links - don't know if they have those every day. They also had really fresh, homemade-looking cinnamon rolls, which were a huge hit. All in all, an impressive Best Western, especially in a small town like Shelby.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Like-to-hike24601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amber W, General Manager at Best Western Shelby Inn & Suites, responded to this review, August 20, 2013
We are so happy to hear that you enjoyed your stay here in Shelby with us! We do try to go above and beyond with (yes, they are homemade) cinnamon rolls and the eggs, sausage and such that yes, we do serve everyday. I am glad that you enjoyed the room and all of the amenities as well! We hope to see you again and thank you for choosing Best Western.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
168 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 12, 2013 via mobile

Rooms are big 42 inch tv is always nice the ladies at counter were very nice it's to bad the resturants are a little ways away but they do have a shuttle if your tired of driving take you there and pick you up later

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Shelby Inn & Suites

Property: Best Western Shelby Inn & Suites
Address: 1948 W Roosevelt Hwy, US Interstate 15 & US Hwy 2 Intersection, Shelby, MT 59474-1549
Phone Number:
Location: United States > Montana > Shelby
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Shelby
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Shelby Inn & Suites 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
The BEST WESTERN Shelby Inn & Suites is conveniently located just off of I-15 and near numerous business locations. Each well appointed room features free high-speed Internet access, toiletries, iron/ironing board, coffee/tea maker, 40 inch television, and hairdryer. King size beds and other upgraded amenities are available in select rooms. Indoor pool, hot tub, sundry shop and fitness area located in hotel. ... more   less 
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