We arrived at the hotel and the front desk clerk was on the phone and dealing with what sounded like a computer issue (talked about the server, was futzing with the computer while she chatted, etc.) She greeted us after her relatively long (5-10 minute) conversation was over. In retrospect, I would've appreciated a little eye contact and acknowledgment from her. But, she was polite and we asked her if the Thai restaurant we'd passed was any good. She mentioned that it is and she would love to have dinner there herself, but that no one was around to cover the desk for her.
We loaded in and noted that the rooms and lobby were very attractive and inviting. Had I brought a book with me, I would've wanted to sit on the comfy couch in the lobby and read. We requested a lakeside view and there were no boats docked so it was quiet and pleasant on our little patio.
The bed was really comfortable (we went with a king bed) and the room itself was spacious.
At dinner, we decided to order a little something to take back to the desk clerk, since by the time she got off work the restaurant would've been closed. When we brought it back for her, she was oddly cool about it. I don't know if she was thrown off by a stranger, or a customer, going ahead and bringing her food she hadn't asked for, but she replied with a very casual "oh thanks". I felt like I had just returned a pen she'd lent me rather than gone out of my way to do her a favor.
I stopped at the store and picked up some ear plugs before we settled in for the night. I'm really glad I did that, because before I put them in I kept hearing things from the hallway. I can't even say the people were being that loud (except when I could hear things coming all the way from the casino area). At one point I looked outside to see what the noise was and it was just three adult men walking down the hallway. They weren't stomping especially loudly and the weren't running; just their normal walking caused a lot more noise that I would've thought possible.
I was grossed out to discover lots of dirty specks on the underside of the toilet seat as well as in the crevice of the lid closest to the seat (the one that a chambermaid would have to work a little bit to clean well; it's not the most easy part to reach, but since it's visible to guests I would think it's worth the effort). I decided to shower with flip flops on after that since I assumed that other areas of bathroom cleaning probably went by the wayside, too.
The next morning, we discovered that someone(s?) had attempted to peel our Obama "Hope" bumper sticker off of our car (they succeeded in removing the two upper corners). I am not sure if that was a hotel patron or not (though the woman at check-in mentioned that lots of people just come by to use the casino), but regardless I would not choose to stay in this hotel again. We live in another part of Montana, in a fairly conservative area, but we've never had anyone actually vandalize our vehicle before.
I'd rather give a different hotel a shot next time we're in Polson just due to the rude, weird, and unfortunate experiences we had here. Vandalism is rude, the desk clerk food thing was weird, and ultimately my hotel room should at least allow me to have a relatively restful night, even if I forget my ear plugs at home. I'd rather have better insulated walls between which I can get a restful night's sleep than a pretty hotel in which I cannot any day. At the very least, that is what I am paying for when I spend my money to stay overnight someplace that isn't my home. If it can't even serve that purpose, what's the point?
- Official Description (provided by the hotel):
- The KwaTaqNuk Resort & Casino is owned and operated by the Confederated Salish and Kootenai Tribe, and is located 67 miles North of Missoula, and 50 miles South of Kalispell right on the South end of beautiful Flathead Lake and is surrounded by the magnificent Mission Mountain Range in Polson, Montana. We have 111 extremely comfortable sleeping rooms all with which contain flat screen televisions, refrigerators, eco-friendly down comforters, with all lake side rooms equipped with private balconies overlooking the lake. KwaTaqNuk has an indoor pool, hot tub, on-site restaurant and lounge, a 24 hour casino, and with "The Shadow" (our 140 passenger cruise boat) we also have the ability to accommodate meetings and private events out on the lake, as well as offering public cruises. The KwaTaqNuk offers a full Banquet catering staff and is capable of serving up to 220 people on 5,000 square feet of conference space. Our main conference room will accommodate up to 220 people seated on rounds of ten with a riser for any speakers. We also have two small breakout rooms, available for use which will accommodate up to 20 people and can be used as a preparation area, or for smaller breakout meetings, for private events. Together with an experienced and friendly staff the KwaTaqNuk Resort & Casino has the ability to make weddings, family events, conventions, corporate retreats, off site meetings, and holiday parties a sure success. ... more less
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- Also Known As:
- Best Western Plus Kwataqnuk Hotel Polson
- Best Western Kwataqnuk Hotel
- Polson Best Western
- Best Western Polson