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“Great location, bad management” 2 of 5 bubbles
Review of KwaTaqNuk Resort & Casino

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KwaTaqNuk Resort & Casino
Ranked #2 of 4 Hotels in Polson
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, bad management”
2 of 5 bubbles Reviewed October 13, 2013

His hotel is blessed with an outstanding location. THe rooms are as you would expect from Best Western (clean, comfortable) and the lake view rooms with balconies are terrific. We had our wedding guests stay at the hotel during our wedding this summer. The docks and boat slips were never busy (which was great since we used them frequently.) The problems started when our guests and wedding party checked out. Multiple guests were charged for other guests rooms, apparently because they had the same last name! We had a hard time ironing out all the mixed up charges. On top of that, housekeeping found our drivers license in our room (thankfully!) but from that point on it was incredibly difficult to track down who had it at the hotel. In the end it was found stuffed in some junk drawer in a managers office.

I would NOT recommend having a wedding or allowing wedding party members to stay at this hotel. Communication was terrible at resolving multiple issues and mix ups.

Room Tip: Get a lake view room with a balcony. Very good views.
See more room tips
  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SmilingViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashlee C, Front Desk Supervisor at KwaTaqNuk Resort & Casino, responded to this review, October 14, 2013
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 406-883-8364.


Sincerely,

Ashlee Cheff
Marketing & Sales Office
BEST WESTERN PLUS KwaTaqNuk Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

348 reviews from our community

Traveler rating
    126
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    52
    36
    34
See reviews for
97
133
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59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Swedish first
  • Any
English first
Rutland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed October 11, 2013

The room we were given was supposed to have a view of the lake. It had a view of the parking lot. The room smelled of smoke. There were kids running up and down the halls and one almost knocked me over. The free breakfast cost $10 per person. The side door was left unlocked at all times. When we returned after being out all day, our keys didn't work on our room door. The front desk said that they become unmagnetized a lot. When the water upstairs was used it sounded as though a jet engine was taking off above us. The carpet was old and dinghy. We asked for a cot for my daughter and when it finally arrived, after asking for it twice, it looked as though it had been stored in some dark and dinghy basement somewhere. Fortunately she had a sleeping bag she could sleep in because she wasn't about to get into the bed. We couldn't wait to get out of there. I did voice my concern and the manager offered a 25% discount. A lot of good that is when I have no plans on returning there!

Room Tip: Ask for a lake view and a room that is on an upper floor.
See more room tips
Stayed September 2013, traveled with family
Helpful?
4 Thank Roadwarrior189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashlee C, Front Desk Supervisor at KwaTaqNuk Resort & Casino, responded to this review, October 14, 2013
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 406-883-8364.


Sincerely,

Ashlee Cheff
Marketing & Sales Office
BEST WESTERN PLUS KwaTaqNuk Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Polson hotels

Santa Rosa, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 8, 2013

The room was large and comfortable. It had a lounge chair and a desk and desk chair. There was a six drawer dresser. The bathroom lighting and the shower were great. The property is older, but well kept. Our room and the bathroom was very clean. We had a nice view of Flathead Lake with a small balcony.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Nancy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayle, United Kingdom
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

After reading some of the reviews I was a little apprehensive that the front of the hotel would be under siege from a gang of drunken chain smokers. This was not the case at all. This hotel is a very pleasant place to stay with large rooms, even numbers facing Flathead Lake with either balconies or patios. The rooms are very clean, some of the public areas need a little updating but overall a great stay. There is a very good continental breakfast available Monday to Friday. It is not mentioned on the website and perhaps the management need to do this. The staff are very helpful and friendly. A previous guest had left a Samsung cell phone in the room. I gave it to the young man at reception who thanked me for being honest. I would have kept it but it was one of the new smart phones and I can only just use the old technology! I would stay here again without hesitation. I had an $80 senior rate which was a real bargain.

Room Tip: Third floor, room 302, very quiet with great views
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo, British Columbia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 29, 2013

Had a lakeside ground floor room-well worth it! Room was clean and well-maintained. BTW, I had no problem with smoke odour anywhere in the hotel and I have asthma. One disappointment: they had cancelled the boat trip for the season, which there was no clue about on their website.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank outswimming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
saint ignatius, United States
1 review
5 of 5 bubbles Reviewed September 27, 2013

The Kwa Taq Nuk Best Western offers breath taking views of the Mission Mountian range reflecting off of the Flathead Lake. In Early Fall the sunrise is just a perfectly colored as the sunsets. The Staff is extremely helpful and energetic, they go out of their way to make your Experience a memorable and enjoyous one. Very Family Friendly and accommodating. Pool, Casino, Restuarant, Gym, Lounge/Bar Why would you stay anywhere else? This place has it all.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona
Level Contributor
65 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 bubbles Reviewed September 25, 2013

This was the most disappointing stay ever at a Best Western, one of my preferred chains. They put me in the closest room possible to the highway. As a diamond member I expected better. They pay no attention to my request for a top floor quite room, needless to say very little sleep. At check in they failed to tell me about the free breakfast so I missed that too.

  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
5 Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashlee C, Marketing & Sales Office at KwaTaqNuk Resort & Casino, responded to this review, September 30, 2013
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.


Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 406-883-8364.


Sincerely,

Ashlee Cheff
Marketing & Sales Office
BEST WESTERN PLUS KwaTaqNuk Resor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about KwaTaqNuk Resort & Casino

Property: KwaTaqNuk Resort & Casino
Address: 49708 US Highway 93, Polson, MT 59860-2305 (Formerly Best Western Plus KwaTaqNuk Resort)
Phone Number:
Location: United States > Montana > Polson
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Polson
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — KwaTaqNuk Resort & Casino 3.5*
Number of rooms: 105
Official Description (provided by the hotel):
The KwaTaqNuk Resort & Casino is owned and operated by the Confederated Salish and Kootenai Tribe, and is located 67 miles North of Missoula, and 50 miles South of Kalispell right on the South end of beautiful Flathead Lake and is surrounded by the magnificent Mission Mountain Range in Polson, Montana. We have 111 extremely comfortable sleeping rooms all with which contain flat screen televisions, refrigerators, microwaves, eco-friendly down comforters, with all lake side rooms equipped with private balconies overlooking the lake. KwaTaqNuk has an indoor pool, outdoor pool, hot tub, on-site restaurant and lounge, a 24 hour casino, and with "The Shadow" (our 140 passenger cruise boat) we also have the ability to accommodate meetings and private events out on the lake, as well as offering 3 daily public cruises seven days a week. The KwaTaqNuk offers a full Banquet catering staff and is capable of serving up to 220 people on 5,000 square feet of conference space. Our main conference room will accommodate up to 220 people seated on rounds of ten with a riser for any speakers. We also have two small breakout rooms, available for use which will accommodate up to 20 people and can be used as a preparation area, or for smaller breakout meetings, or private events. Together with an experienced and friendly staff the KwaTaqNuk Resort & Casino has the ability to make weddings, family events, conventions, corporate retreats, off site meetings, and holiday parties a sure success. ... more   less 
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Also Known As:
Best Western Plus Kwataqnuk Hotel Polson
Best Western Kwataqnuk Hotel
Polson Best Western
Best Western Polson

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