Stayed for a night with my wife. We arrived around 7Pm and elected to have dinner. The restaurant atmosphere was pleasant and the waitress was accommodating. We each ordered their known for prime rib" each medium rare. However, upon arrival my wife's steak was medium well. She then requested a properly cooked steak. After the waitress took the steak back to the kitchen, several minutes later she returned with the same steak stating "This is the last of the prime rib, do you want it or else we can cook you another steak?" This would have taken an additional 25 minutes so my elected to pass on her steak and requested a baked potato instead(she was starving). We finished our dinner and received the bill which we noticed she was charged $2.00 for her potato (after spending $32.00 on alcohol and $29.00 for my prime rib)!
I requested to see the manager at which time expressed our dissatisfaction over the $2.00 potato that was charged to us especially after the steak was improperly cooked and returned). Scott stated, "but she had a cup of soup and some bread (I would have had bread with my dinner anyway) and I didn't charge you for that." He then proceeded to inform us that he and the staff examined the returned steak and they concluded my wife was incorrect in her evaluation (my wife is a sou chef's at cooking classes). After long debate and expressing our thoughts regarding our disappointment toward his lack of customer service, Scott finally conceded by agreeing with us and removed the big $2.00 charge (their cost probably 40 cents) especially after I mentioned I write reviews on Tripadvisor. Upon departure he offered us a free bottle of wine and was apologetic. By that time our stomach muscles were tightened........
** Special note: The bartender ( female) was very nice!
** Found several hairs in bedding and room not dusted.
Bottom line, would I go again? Most likely not.........
- Official Description (provided by the hotel):
- Quinn's Hot Springs Resort is nestled in a majestic canyon on the Clark Fork River in Sanders County on Quinn's Canyon Road (Hwy 135). We have a full service restaurant, tavern, gift store, 6 pools, massage, and currently 57 rentals. All lodging is new since 2001 and forward. Quinn's new event and convention center opened November 2015, Paradise Hall. Great location for weddings, corporate events, and more. ... more less
- Also Known As:
- Quinns Hot Springs Hotel Paradise
- Quinn's Hot Springs Resort Montana/Paradise