I posted on August 28th with the title “Very enjoyable trip/wonderful room/one minor flaw”. To follow-up I wanted everyone reading to know that Dan really did all he could to make our "flaw" become a "delight"!
We had eaten in and around many fine esatblishments while in Missoula and had a less than desirable experience in the restauarant connected with Dan's hotel. I did alert him to my concerns and he responded in a very positive fashion.
Being a corporate guy (I am too!) he did have to do the dance and back up the chain and question some of my comments. Not mean or harsh, just doing his job well. After some exchanges (none of them dreadful) he did make things right. Not only to my satisfaction, but he did far more to reach out and to make me happy than I am sure that most would have tried to accomplish. I have a strong appreciation for his efforts and would recommend his hotel.
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Hotel Missoula - Edgewater is located on the banks of the Clark Fork River, three blocks from the University of Montana Campus and eight miles from Missoula International Airport. ... more less
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- Also Known As:
- Doubletree Missoula/Edgewater Hotel Missoula