We reserved a room at this hotel after reading postive reviews and viewing pics online. We were interested in an outdoor pool. The pool and spa looked lovely when we arrived and we were looking forward to enjoying them. We'd requested a room with a bathtub on the first floor near the pool, but we were given a room with a shower. We were then told that there are no bathtubs on the first floor. The room was quite large, clean and well decorated so we overlooked the lack of a bathtub.
Soon we found that the advertised high speed internet was not working. We were told it should be on soon but that was not the case. We had no internet service at all, which is imperative for our business. The woman at the lobby told us it had been in and out for two weeks. She was unsympathetic to our concerns but gave a a card to call the company responsible for their internet service. They told us the motel had faulty equipment and they were "trying to find someone to get out there". They said they might be able to get it to come on for an hour. By midnight we had no service and decided to go to another hotel. They agreed not to charge us for the room, but glared at us and did not apologize in any way.
It's a shame that this lovely motel is ruined by poor customer service.
- Official Description (provided by the hotel):
- Located off I-90 at Orange Street exit, near City Center and 10 minutes from the airport, the Red Lion Inn Missoula is close to Missoula MT downtown shopping, restaurants and galleries. Riverfront Park is across the street with walking and biking paths, a tennis court and fishing pond.Our 76 spacious and well-appointed guest rooms feature all the amenities you would expect including, Red Lion's signature plush Sealy pillowtop beds, Eco Fresh Environmentally Responsible Products (ERP), complimentary parking, complimentary wi-fi, seasonal outdoor swimming pool, a fitness facility and valet laundry services. We also offer our guests an outstanding complimentary deluxe continental breakfast and feature 640 square feet of meeting space for groups up to 30.You won't have to go far to find great restaurants, unique shopping opportunities, or even adventure in the great outdoors. Play golf at one of four public courses or fish, ski or hunt. Glacier National Park and Yellowstone National Park are both nearby.Make us your home base as you work or explore our beautiful city. Whether traveling for business or pleasure, the Red Lion Inn Missoula is committed to providing care, comfort and value during your stay. ... more less
- Reservation Options:
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- Also Known As:
- Red Lion Hotel Missoula
- Red Lion Missoula
- Missoula Red Lion