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“Nice and Clean”

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Best Western Plus Grant Creek Inn
Ranked #1 of 39 Hotels in Missoula
Certificate of Excellence
canada
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice and Clean”
Reviewed September 11, 2013

We stayed at this hotel on our way down to Denver. The property looked liked it had been well maintained. We were able to get on the top floor with a room with vaulted ceilings. I have included some photos of what I am talking about. Tip: the room was the same price as one without the vaulted ceiling so if you can get one, get the vaulted ceiling room. It makes the room feel so much bigger. As I mentioned before the room was very clean. The breakfast in the morning was good. They had a large selection to choose from and it was well stocked by the attendant. I would stay there again.

Room Tip: Get a room on the top floor with vaulted ceiling. You won't regret it. Have included pics.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hercules71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
A TripAdvisor Member
Reviewed September 10, 2013

reasonable price with good location right off the highway and close to restaurants. Biggest problem was seating in the breakfast area left some people standing or leaning against the wall while others took it back to their room. Still I would return if in the area again.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 7, 2013

Hotel was great from the outside to inside. The staff was most helpful in every way. Very clean rooms and the bed was great. Would recommend this for all including families. we had no issues at all. Location was easy on and off highway with gas and food very close.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spokane, wa
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 5, 2013

We have stayed here before and enjoyed the staff and room. However, this time was different.
First, the hairdryer exhaust was filled with long strands of black hair.
Secondly, we were leaving the next morning at 5:00am. I checked to make sure coffee would be ready at that time. The swing shift front desk people assured me that it would be ready at 5:00am. When I went to fill up at 5 am, no coffee. The young man who was preparing the coffee and food, told me that he was the only one there, and he could only do so much. By the way, breakfast did not start until 6 or 6:30, but the coffee was to be ready at 5.

Not exactly, a good thing for an employee of a service oriented business to say.

The room was nice, perhaps a bit musty.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cblines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMissoula, Assistant General Manager at Best Western Plus Grant Creek Inn, responded to this review, September 6, 2013
Dear CBlines,

Thank you for your constructive feedback of your stay at our hotel. Because we strive to continually improve, the constructive feedback is most valuable in ensuring we stay on our toes and make the necessary changes to provide superior customer care. I apologize that your hair dryer was not cleaned to your (or our) standards, and I will be speaking to our Housekeeping Manager directly to ensure this issue is resolved.

Regarding your coffee experience-- the swing shift was correct in that we do serve coffee 24 hours a day in our breakfast room. It sounds like we ran out or had a lull between our over-night shift person refilling, and the AM breakfast staff. I will be speaking to both departments to ensure we are prioritizing the coffee refreshes by 4am to accommodate our early risers and business travelers.

Again, thank you sincerely for your feedback, and I hope you will give us an opportunity to make it up to you. Please feel free to contact me directly for your future reservations, and I promise we will provide you the excellent service and standards you expect, and that we require.

Warmest Regards,
Whitney K
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savage
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 5, 2013

very clean, quiet and easy to locate. Although our GPS had us turn off early. Just head down the road and you will find lots of place to visit in Missoula. Especially loved the Tamarack Brew. The best Ribs around and they make their own bread-Yummy
Staff was fast .and friendly with check in and out.

Room Tip: Ask for newly remolded and no pets
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank _Br0wer_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMissoula, Assistant General Manager at Best Western Plus Grant Creek Inn, responded to this review, September 6, 2013
Thank you so much for your review of our hotel on TripAdvisor! We're happy to hear you enjoyed your stay, our room amenities and the service our Front Desk Agents provided. We're big fans of the Tamarack too! I hope we have the opportunity to serve you again next time you're in Missoula.

Warmest Regards,
Whitney K
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, British Columbia, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2013

Trust Best Western to provide a quality stay. Great location just off the I-90 exit. 4 storey hotel with Pizza restaurant & gas station right next to the hotel on the same cul de sac. I didn't notice any highway noise. Big Box shopping area on a few miles away.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMissoula, Assistant General Manager at Best Western Plus Grant Creek Inn, responded to this review, September 6, 2013
David,

I'm glad to hear you enjoyed your recent stay at our hotel! We were happy to have you. I'll be sure to pass along your compliments to the rest of our staff, and we look forward to seeing you again next time you're in Missoula.

Warmest Regards,

Whitney K
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairbanks, Alaska
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

This hotel has nice amenities, although accessing the fitness room is not ideal because its a key - with ONE available. The spa and pool are nice and the breakfast hours are long with a nice assortment that is frequently replenished.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank TravelinAround2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternMissoula, Assistant General Manager at Best Western Plus Grant Creek Inn, responded to this review, September 6, 2013
Good morning,

Thank you for taking the time to review your experience at the Best Western Plus Grant Creek Inn. I'm happy to hear you enjoyed your stay, and our breakfast service and pool and spa facilities.

Thank you as well for your feedback on your fitness center experience, although I'm sorry to hear it was not smoother! We do have four keys to the fitness center at the Front Desk, and I'm unsure as to why we gave you the impression that we only had one key. Whether they were all checked out at the moment, or a Front Desk Agent misspoke-- your experience is certainly not indicative of our standard. As a precaution, we are having an additional two keys made, to ensure we do have a key shortage again.

I hope you'll give us an opportunity to make it up to you next time you're in town, and to hold us accountable to your feedback! We want our guests to know that we're listening and changing according to their needs. Thank you again.

Sincerely,
Whitney K
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Grant Creek Inn

Property: Best Western Plus Grant Creek Inn
Address: 5280 Grant Creek Road, Missoula, MT 59808-1492
Phone Number:
Location: United States > Montana > Missoula
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Missoula
#1 Romantic Hotel in Missoula
#1 Family Hotel in Missoula
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Grant Creek Inn 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
Near many area attractions, businesses and eateries, a restful retreat or productive business trip await you at this recently renovated Missoula hotel. Just three miles from downtown, you can easily find fine dining and unique shops while staying at this Missoula hotel. With many charming attractions nearby - Missoula Smokejumpers Visitor's Center, Carousel-Dragon Hollow Park, Larchmont Golf Course and Montana Snow Bowl Ski Area - you're sure to find something for everyone. Montana Rock Creek, Glacier National Park and Garnet Ghost Town are also can't miss attractions.You're ensured a productive work trip when staying at this Missoula hotel, as Saint Patrick's Hospital, the Department of Natural Resources, Western States Insurance, Rocky Mountain Elk Corporation, Washington Corporation and Institute of Facial Surgery are all within five miles or less. With University of Montana only eight miles away, visiting the area's students and faculty is a breeze.Feel right at home in the comfortable, spacious rooms at this Missoula hotel. All rooms offer cable or satellite television with Pay-per-view, free Wi-Fi, a microwave, a refrigerator, a desk and much more. ... more   less 
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Also Known As:
Best Western Plus Grant Creek Hotel Missoula
Best Western Missoula
Missoula Best Western

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