Grab a refreshment...this review is like a chapter in a book...or maybe horror story. The room was large. I never thought I would ever be able to say that about a Motel 6! It was adequately furnished as far as a Motel 6 can be expected, and it was clean and appeared to be in pretty good repair. The a/c unit was a little on the noisy side, but it did its job, and the toilet seemed a little old and funky...however we had some other major issues that make me very sad to have to report.
First of all, we were overcharged for our room by $30+ dollars and our credit card was already run when we checked in (we had an advance reservation) and our arrival time was not excessively late. I whipped out my copy of the online reservation confirmation, and with the manager's approval that was resolved quickly and pleasantly. (The motel was totally booked that evening, so I wonder if that is why they had already ran the card?)
The next problem came after we were given our room key and needed to park our car. There were no parking spots left, as the nearby university was having their first football game of the season and the motel was selling their parking spots for $20 per vehicle. We were given a paper to put on our dash so we didn't have to 'pay,' but imagine our dismay when they "created" a parking spot for us and when we squeezed our small Honda CRV into the 'spot,' we could not open the passenger door as there was no space, and my husband had to literally squeeze his body out to get out of the car! We were horrified...we were uneasy, constantly looking out the window at our car (thank God we could see the car from the room) as wondered what would happen when the person(s) we were squeezed between would show up to leave, and if their frustrations would be taken out on our car! Thankfully, since we were keeping an eagle eye out (real relaxing, huh, after driving 8 hours!), another guest left and their parking spot which was RIGHT IN FRONT OF OUR ROOM opened up and we immediately moved our car!
Then the next problem was we were starving and refused to drive anywhere to eat as didn't want to lose our parking spot, so we walked across the street to gourmet Taco Bell.
Okay, we got past those hurdles and after 10 p.m. I took my shower and the water was barely warm...and as I showered the water grew colder and colder...it was almost surreal at the end of the shower to realize that I had just taken a blatant cold shower! What an awful way to end the 'lovely' evening. We reported the lack of hot water to the office and were told they would look into it and get back to us, as my husband was very concerned because he showers in the mornings. After no response (after 11 p.m. now), we contacted the office again and were astounded when we were told in a very matter-of-fact way that that building had been having hot water issues and they would not be resolved before morning. What a good nights' sleep that WASN'T, knowing my husband had to face a cold shower in the morning. Upon check out we asked for a discount on our room and were offered $10 off, which we told them that was not acceptable.
Wen our charge card statement came we found that they did not go ahead an give us the $10, or anything, off on the room charge. We contacted Motel 6 headquarters and were told that they have just a few Motel 6 facilities that are independently run, and this happens to be one of them, so they could not help me...we would need to work directly with the motel. I then contacted Chase Bank who had great customer service. I sent a certified letter to Motel 6 with a return receipt. The receipt came back signed, but no response ever came. In the letter I asked them to respond within a reasonable (X) number days. The next step was a three-way call with myself and Chase Bank, talking to the motel manager (same name as who signed the certified mail receipt). He said he was a new employee and he apologized profusely and agreed that they had failed to keep their end of what is expected between a motel and a guest. He couldn't have been nicer and sounded very sincere. He did give a good discount on the bill. I did expect to pay something as we did use the room, meaning we used their linens and electricity, etc. In the end, I am satisfied with the end result...but the way I had to go to get there was certainly not satisfactory. Also, they need to stop taking reservations for rooms until their hot water problem is totally resolved.
I hope my unpleasant experience will help someone else. I truly hope it will help whoever is running this establishment be more motivated to get things in shape around there.
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