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“Stay away until they get their hot water issue fixed”

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Motel 6 Missoula - University
Ranked #25 of 39 Hotels in Missoula
St. Louis, MO
Level Contributor
177 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Stay away until they get their hot water issue fixed”
Reviewed November 30, 2013

Grab a refreshment...this review is like a chapter in a book...or maybe horror story. The room was large. I never thought I would ever be able to say that about a Motel 6! It was adequately furnished as far as a Motel 6 can be expected, and it was clean and appeared to be in pretty good repair. The a/c unit was a little on the noisy side, but it did its job, and the toilet seemed a little old and funky...however we had some other major issues that make me very sad to have to report.

First of all, we were overcharged for our room by $30+ dollars and our credit card was already run when we checked in (we had an advance reservation) and our arrival time was not excessively late. I whipped out my copy of the online reservation confirmation, and with the manager's approval that was resolved quickly and pleasantly. (The motel was totally booked that evening, so I wonder if that is why they had already ran the card?)

The next problem came after we were given our room key and needed to park our car. There were no parking spots left, as the nearby university was having their first football game of the season and the motel was selling their parking spots for $20 per vehicle. We were given a paper to put on our dash so we didn't have to 'pay,' but imagine our dismay when they "created" a parking spot for us and when we squeezed our small Honda CRV into the 'spot,' we could not open the passenger door as there was no space, and my husband had to literally squeeze his body out to get out of the car! We were horrified...we were uneasy, constantly looking out the window at our car (thank God we could see the car from the room) as wondered what would happen when the person(s) we were squeezed between would show up to leave, and if their frustrations would be taken out on our car! Thankfully, since we were keeping an eagle eye out (real relaxing, huh, after driving 8 hours!), another guest left and their parking spot which was RIGHT IN FRONT OF OUR ROOM opened up and we immediately moved our car!

Then the next problem was we were starving and refused to drive anywhere to eat as didn't want to lose our parking spot, so we walked across the street to gourmet Taco Bell.

Okay, we got past those hurdles and after 10 p.m. I took my shower and the water was barely warm...and as I showered the water grew colder and colder...it was almost surreal at the end of the shower to realize that I had just taken a blatant cold shower! What an awful way to end the 'lovely' evening. We reported the lack of hot water to the office and were told they would look into it and get back to us, as my husband was very concerned because he showers in the mornings. After no response (after 11 p.m. now), we contacted the office again and were astounded when we were told in a very matter-of-fact way that that building had been having hot water issues and they would not be resolved before morning. What a good nights' sleep that WASN'T, knowing my husband had to face a cold shower in the morning. Upon check out we asked for a discount on our room and were offered $10 off, which we told them that was not acceptable.

Wen our charge card statement came we found that they did not go ahead an give us the $10, or anything, off on the room charge. We contacted Motel 6 headquarters and were told that they have just a few Motel 6 facilities that are independently run, and this happens to be one of them, so they could not help me...we would need to work directly with the motel. I then contacted Chase Bank who had great customer service. I sent a certified letter to Motel 6 with a return receipt. The receipt came back signed, but no response ever came. In the letter I asked them to respond within a reasonable (X) number days. The next step was a three-way call with myself and Chase Bank, talking to the motel manager (same name as who signed the certified mail receipt). He said he was a new employee and he apologized profusely and agreed that they had failed to keep their end of what is expected between a motel and a guest. He couldn't have been nicer and sounded very sincere. He did give a good discount on the bill. I did expect to pay something as we did use the room, meaning we used their linens and electricity, etc. In the end, I am satisfied with the end result...but the way I had to go to get there was certainly not satisfactory. Also, they need to stop taking reservations for rooms until their hot water problem is totally resolved.

I hope my unpleasant experience will help someone else. I truly hope it will help whoever is running this establishment be more motivated to get things in shape around there.

Room Tip: Ask them if their hot water issues are resolved before staying in the main building. FYI - there is...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Iluv2travel059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
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English first
Post Falls, Idaho
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 25, 2013

I was on my business trip again to Missoula Montana and found this hotel down by the University. Was a great value! The staff was very friendly. Very clean rooms, major plus! I don't usually stay at corporate motels, I try to stay at the local motels to support local businesses. I really like the new look of Motel 6, the wooden floors were great I didn't think I would like them but do. Nice and quiet was able to get my work done and was in walking distance from downtown.

Room Tip: Check out the rooms with the kitchenette units, very nice you will enjoy them.
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  • Stayed November 2013, traveled on business
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 6, 2013

Great location for a stay on homecoming wkend. Clean and neat. Staff was warm and welcoming. Would stay again. Close to downtown for walking to night life. Safe parking. Great location for a game day wkend!

Room Tip: Ask for a room in the back off the road to decrease traffic noise. Extended stay rooms have a fridg...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank freezinginMt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, WA
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2013

I've stayed at several Motel 6's in years passed. Most all have been good experiences for what you pay. All have been clean but simple.
Motel 6 -University in Missoula was a poor exception! First thing, the clerk "upgraded" us to a "suite" in another building because they were having plumbing issues in the main building. This "suite" was awful. It was dirty...the floor, behind the beds, the cover bedding, etc. The toilet seat was actually broken, so it pinched as you sat. The shower/tub floor was stained brown...disgusting. The beds were so low grade that they had edges around them and you sunk into the middle.
I can say that I will not likely be a Motel 6 customer in the future, not wanting to take the chance of getting accommodations such again. I know they are not "the Hilton", nor did I expect that. But I do expect a clean and unbroken facility.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fyrcoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Missoula hotels

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2013

Booked a room through hotels.com at guest inn and suites and got SCREWED! Motel 6 had no vacancies, but the staff was amazing!! Helped us get a refund for the room we paid for at guest inn and then gave us a roll away bed to stay with family. We thought we were sleeping in the truck.... Thank you Joseph and staff. Awesome customer service! Definitely recommend for value travelers looking for great place to stay!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrentDoig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 21, 2013

For a one night pas-through town stay, this was a good choice.
The staff was extremely helpful and courteous.
Wifi is included and coffee in the morning
The hotel is pet friendly. ( we had 1 dog and there where other dogs on the property)
The rooms are updated and have a "wooden" floor, no carpet, very clean.

Stayed August 2013, traveled with friends
Helpful?
Thank Serbiene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Truth or Consequences, New Mexico
Level Contributor
115 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 29, 2013

This Motel 6 is not bad overall, but had 2 serious strikes against it, in my opinion. 10:00 am check out time is not realistic for many travelers and the worst part of that was the manager walking through the property banging on doors to roust everyone out at 10am on the dot. Please!! we are not all college students in a regimented dorm, we are paying customers who need to rest and refresh before continuing our travels.
Unfortunately we didn't rest very well either as the air conditioning unit in our room did not effectively cool the room at all, because it is located in some sort of closet type room adjacent to the bathroom, so the air could not circulate. Our room stayed so warm (over 80F after we'd traveled all day in 90+ temps) all night that sleep was next to impossible. The front desk expressed no concern over our polite complaint though.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank northsouthq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Motel 6 Missoula - University

Property: Motel 6 Missoula - University
Address: 630 E Broadway St, Missoula, MT 59802-4612
Location: United States > Montana > Missoula
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #25 of 39 Hotels in Missoula
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Missoula - University 2*
Number of rooms: 30
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