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“Amazing front desk service”

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Hilton Garden Inn Missoula
Ranked #6 of 40 Hotels in Missoula
Certificate of Excellence
Reviewed April 28, 2009

Stayed at the the Hilton Garden Inn for 1 night, and was very impressed with my first experience at a Garden Inn. I wasn't sure what to expect, but was pleasantly surprised. The room was large and the bathroom was a nice size. The easy chair made it nice for watching TV. The hotel is within easy walking distance of 3 restaurants, and several others a few blocks or across the main street. All 3 individuals I talked to at the front desk were very nice, and bent over backwards to make my stay nice!

  • Stayed: April 2009, traveled as a couple
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3  Thank wewannagoagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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648 - 654 of 670 reviews

Reviewed July 9, 2008

This hotel has a nice lobby with fireplace and Western ornaments. (I find it always nicer as a hotel has some local touches, that not every Hilton Garden Inn looks completely the same.) There was a friendly employee at check-in and we were given an upgrade for our Diamond HHonors status.

The hotel seems older, but the rooms are very nice and of a proper size. We had a good quality King bed, an easy chair (nice detail, with western figures!) with ottoman, a side table, a working desk with chair and a unit with refrigerator, microwave and coffeemaker (with Starbucks coffee). The bathroom was spacious with a large (2 persons) whirlpool and separately a walk-in shower. Everything was clean and we had enough soft towels. There was a connecting door in our room and in the early evening we slightly heard the TV from our neighbors. Luckily it was turned off before we went to sleep.

With our arrival we received two bottles of water and a coupon of 5 dollar for the casino. Didn’t went to the casino and have not tried the restaurant as well. We were tired and made our own meals in the microwave (there is a pavilion shop next to the front desk).

The next morning the breakfast was outstanding, there were many things to choose from and a cook to prepare eggs and so on. The waitress was a forthcoming young girl. We left early and were soon on our way as the I-90 is just a short drive from the hotel.

  • Stayed: May 2008, traveled as a couple
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4  Thank BA-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and value your comments. We look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2008

After a long day of travelling the front desk clerk sensed how tired we were and was extremely kind and "express" checked us in. (I think he was prepared for us as when we made the booking we indicated we were driving, a long drive, and that it would be a late check in). Rooms are great, love the beds. Service in the restaurant for breakfast was wonderful. We always tip the housekeeping staff, (their job is truly a thankless one) and they were so incredibly appreciative (made me realize that maybe not everyone acknowledges just how hard they work.) If we are ever out that way again, we would choose this hotel, without a doubt!

  • Stayed: June 2008, traveled with family
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1  Thank Capet0nian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and value your comments. We look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2008

This was a nice hotel, clean and comfortable - no complaints - but compared with other Hilton Garden Inns, it was average. We stayed for 3 nights on a Hilton Honors Reward Certificate, which we could not book online at this hotel.

There were lots of guests for a wedding staying here as well as soccer families for a tournament - it was a busy place!

The Blue Canyon Restaurant on the premises is a great place to dine, but expect to pay $100 for two people. The food is excellent. Be sure to make a reservation. The morning buffet in the hotel lobby was crowded - they didn't have enough staff to keep it running efficiently during busy times, but the food was fine if you're not in a hurry and didn't mind waiting.

  • Stayed: June 2008, traveled as a couple
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2  Thank Route31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and value your comments. We look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2008

Very unhelpful staff that seemed like they would like to be doing anything else than helping guests. When I asked to speak the to the managment, he was was even more rude that the hourly employees. When I checked in the microwave had cheese in it and there was an opened bottle of beer in the fridge. I called the front desk and they didn't seem to know what to do or who to talk to. The Blue Canyon next door was aweful. The staff was unfriendly and rude while the food overpriced and tasteless. I saw one of the chefs drinking on the job. Over all, a very poor performance for a new hotel. I would go back to the Holiday Inn anyday. At least the staff and managment doesn't have their noses in the air.

  • Stayed: May 2008
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2  Thank Lovemt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2008

This is a very comfortable, attractive hotel. Staff were friendly and willing to answer numerous questions. Although across I-90, it is still along the main drag (Reserve St.) and within 2 miles of just about any restaurant or retail establishment you could ever want.

My only complaint about this hotel is that I would expect more than one washer & dryer for a hotel of this size. I competed with 2 other families to get two loads of laundry done.

Also note that some of the second floor is designated as smoking rooms. If you are extremely sensitive to cigarette smoke, make sure to ask for a room far away from the smokers. Our room was the last non-smoking room on the floor. While we couldn't smell smoke in the room, I could smell it every time I stepped into the hall.

  • Stayed: June 2008, traveled with family
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1  Thank thkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2008

We have stayed for 2 summers at this hotel on our way to a dude ranch.

It is tastefully decorated and has a western motif in the lobby.

Check in was easy and the rooms were spacious. We were traveling with our 2 teens (4 of us total), had 2 queen beds and even with all our luggage, it was fine. Nice shower area and free wireless internet.

Room service menu was quite sufficient - I ordered from it and relaxed while the others in my party went out to dinner.

The pool is small but usable, and the grounds are spotless.

There is a casino next door, but never heard a peep of noise from that facility. It is kind of common in Montana to have these little casinos all over - even attached to grocery stores.

We always look forward to our stay and have booked again for this summer.

  • Stayed: August 2007, traveled with family
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1  Thank happytrailsagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd L, General Manager at Hilton Garden Inn Missoula, responded to this reviewResponded August 7, 2015

Thank you for taking the time and leaving feedback on your stay at HGI Missoula. We appreciate your business, and look forward to serving you in the future!

Warm Regards

The HGI Missoula Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Missoula

Address: 3720 North Reserve Street, Missoula, MT 59808
Phone Number:
Location: United States > Montana > Missoula
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Missoula
#5 Family Hotel in Missoula
#6 Romantic Hotel in Missoula
Price Range: $104 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Missoula 3*
Number of rooms: 146
Official Description (provided by the hotel):
Located midway between Missoula International Airport and downtown Missoula, the Hilton Garden Inn Missoula is convenient to Interstate 90 and State Route 93. Our Missoula hotel is in close proximity to key attractions such as the Rocky Mountain Elk Foundation Visitors Center, University of Montana, and Caras Park. Enjoy complimentary WiFi, an indoor pool, fitness room, on-site restaurant and casino room. We also have 22,000 sq. ft. of ballroom space. ... more   less 
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Also Known As:
Hilton Garden Inn Missoula Hotel Missoula
Missoula Hilton Garden Inn
Hilton Missoula

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