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“Not the norm, construction smell in the am. was nauseating.”
Review of Courtyard Missoula

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Courtyard Missoula
Ranked #18 of 39 Hotels in Missoula
Certificate of Excellence
Herriman, Utah, United States
Level 6 Contributor
533 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Not the norm, construction smell in the am. was nauseating.”
Reviewed April 26, 2013

I am sure this was an anomaly, the place seemed nice. The staff were great and helpful. The mess was not what we are used to with the Marriott Corp. Patience is needed. I am sensitive to certain smells the morning make me a sick toddler. Embarrassed, a little.
*** a small issue with the room care ****
This being said, we will be back next trip in. We know from experience, Marriotts are excellent.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, May 1, 2013
Thank You for letting us know how your stay with us was. We are sorry to hear that the current upgrades we are doing were bothersome to you. We strive to make every stay a GREAT one. Thankfully we are completely done with all the room upgrades and the "new room" smells have dissipated. We look forward to seeing you again in the future and know you will be pleasantly surprised by all the great changes.
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222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Helena, Mt
Level 6 Contributor
150 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed April 21, 2013

I was impressed with the quality of this Courtyard, even while they were doing construction in numerous areas. Positives: Large room with king bed & sofabed; quiet; location; two large screen computers in business center; nice, large lobby and seating area; free breakfast (must've been perk because of construction?); friendly & helpful staff. Negative: Remodeling construction in lobby area primarily (but it was kept clean & didn't affect the quality of my stay). A Dairy Queen is next door and its not too far from many restaurants and a Costco.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClarkCreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, April 25, 2013
We appreciate you taking the time to answer a few questions about our hotel. Thank You for letting us make your stay in Missoula a pleasant one. We are almost finished with all of our upgrades and have been very pleased with the contractors that have done such a great job in keeping things as clean and as quiet as possible. Your kind words have been passed on to them, as I know that they strive to do their best. Thank You again !!
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Jackson, Wyoming
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

For the last three years my siblings and I have stayed here when we come from out of town. Staff goes out of their way to accommodate our every wish and need in order to make our stay as comfortable and home-like as possible. No longer going to my Missoula home of 56 years, this has now become our home base. We have celebrated birthdays, reunions, funerals and simply get-togethers and know staff by name and they know our likes and dislikes such as room locations and extra blankets. If you've ever gone through family changes, illness or death, you want staff that treats you with compassion and professionalism. They ALL do. The new remodel is fantastic and I can't wait to enjoy this once finished. The new beds are soooo comfortable and cozy and room decor is lovely. Microwaves, coffee makers, refrigerators make everything so convenient. Always clean and rooms are quiet which is a must for me coming now from a ranch setting in Wyoming.

Room Tip: Rooms facing east have beautiful mountain sunshine to wake you. Rooms are quiet and some have balco...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jayne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, April 19, 2013
Thank You for taking the time to do this review of our property. We love to hear that our staff does such a great job in making you and your family feel at "home". We look forward to seeing your wonderful family here many more times in the future. We are also very please to hear that you appreciate our new upgrades. Thank You again. It is guest like you and your family that make us want to continue to strive to make each stay a fantastic one.
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Idaho
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 15, 2013

A pristine hotel, comfortable beds, reasonable price. Breakfast was simple, unless you pay the higher fee. Easy access to freeway (five minutes or less to U of M exit) and down the road more restaurants, shopping - highly convenient. We'll stay there again.

  • Stayed March 2013, traveled with friends
    • Value
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    • Service
Helpful?
Thank PatricksID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, April 18, 2013
Thank You for taking the time to answer the questions on TripAdvisor for us. We love to know that our guests have had a great stay. We just purchased brand new beds and have made brand new upgrades to all our rooms. We are pleased that you enjoyed both our rooms and the location of our hotel. Thank You again and we look forward to seeing you in the future.
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Houston, Texas
Level 6 Contributor
100 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed April 3, 2013

Wasn't really impressed but nothing was really wrong. Only thing I didn't like is that it is currently under construction and the pictures that they have on their website for this particular location are not accurate....maybe they will be once the remodeling is finished. The ladies at the front door were pleasant.

Would stay again if in town but with moderate expectations of the facilities.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thescoop01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, April 5, 2013
Thank You so much for taking the time to answer a few questions about us on TripAdvisor. We are excited about all the awesome changes and upgrades that are happening at our property right now. We hope you come back again and get a chance to enjoy them. Thank You for acknowledging our friendly front desk staff. We are continuing to strive to make our guest stays with us wonderful.

Thank You,

Cathleen Small
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Naples
Level 5 Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 3, 2013

Spent one night in this hotel and wished we could have stayed longer . Staff was friendly,welcoming and most helpful. Room was large with nice sofa, microwave, refrigerator, high speed internet and a very comfortable bed. Hotel is within walking distance to the Montana Club restaurant and lounge which is wonderful. A most enjoyable stay.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel34110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, March 14, 2013
Thank You so much for taking the time to write a review for us. We are always excited to hear that our staff is doing a wonderful job in taking care of our guests. We are striving to do better everyday and it is great to see that the hard work is paying off in great reviews. Thank You again, and we look forward to having you stay with us again in the future.
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Billings, Montana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 14, 2013

We arrived for a tournament on Feb 14 for whAt was supposed to be a block of rooms. The team was put on 3 different floors, instead. Our notice said "warm cookies would be waiting for us" ..however when 2 of the kids tried to take a cookie off the counter, the desk clerk scolded them and said they were for guests! Mind you we just paid $98.00 as GUESTS. 10 min's later, on our way out to eat, I took a cookie for each child and was told by the clerk they would be charged to my room!
We were told when making the registration we could opt for a $10 charge for a continental (cold) breakfast. Upon checkin, same clerk told us we had to take the breakfast option. Showing her our confirmation, she still said no until finally a manager ok'd the no breakfast option.
At checkin I also inquired about another hotel because my ex-husband was staying there and we neefed to pick him up. A nice young man who seemed to be "training" told us about the other hotel and mentioned they had a waterslide (we knew) - but she slapped at his arm as if he was spilling tbe beans. She then berated him in front of us for typing an incorrect key when registering. VERY bad impression..we stay frequently in Missoula bit this will be yhe first and last time at the Marriott.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hockeymam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathleen S, General Manager at Courtyard Missoula, responded to this review, February 20, 2013
Thank you for taking the time to review our hotel. Your comments are taken seriously, and I have spoken to the desk staff regarding your check in experience. We clearly have some service issues we need to correct. Your willingness to share your experience is greatly appreciated. Hearing from our guests helps us improve to prove the best experience possible. Again, I am sincerely sorry.
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Additional Information about Courtyard Missoula

Property: Courtyard Missoula
Address: 4559 N Reserve St, Missoula, MT 59808-1410
Phone Number:
Location: United States > Montana > Missoula
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Missoula
#8 Romantic Hotel in Missoula
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Missoula 3*
Number of rooms: 92
Official Description (provided by the hotel):
which of these spectacular national treasures you wish to visit first, Missoula Courtyard is the natural resting point. Located in scenic Western Montana, Missoula offers fly-fishing on the Blackfoot River, skiing at Snowbowl, or hiking in the Rattlesnake Wilderness Area. Missoula offers much for the sports enthusiast; University of Montana Grizzlies, U of M's men's and women's basketball teams are perennial favorites in the Big Sky Conference. Missoula Osprey light up the summer skies as a minor league affiliate of the Arizona Diamondbacks. Sightseeing, fishing, skiing, hiking, biking, or kayaking, we've got it all within minutes of the Courtyard. ... more   less 
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Also Known As:
Courtyard By Marriott Missoula Hotel Missoula
Missoula Marriott
Missoula Courtyard

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