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“Quoted the wrong price...”

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Holiday Inn Express Missoula NW
Ranked #14 of 40 Hotels in Missoula
Certificate of Excellence
Reviewed August 20, 2012

This beautiful hotel was lovely, except that we were quoted a special rate - all taxes in - for a king suite which turned out to be a handicapped suite (everthing just placed lower than normal). On checkout bill placed under our door, we did not notice until we were on the road that we had been charged the regular king suite room rate PLUS TAXES.

Just disappointed that we were not given the rate we were specifically QUOTED.

  • Stayed: August 2012, traveled as a couple
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1  Thank LoveScenicTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marotel L, Public Relations Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded August 30, 2012

Thank you for taking the time to provide us feedback and I apologize for the tax discrepancies you encountered during your stay. If you have any further questions about your bill, please call the General Manager, Mary at any time. Thank you again for taking the time to let us know. We hope we will have the opportunity to serve you again in Missoula.

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195 - 201 of 248 reviews

Reviewed August 20, 2012

After an extremely long day of driving, it was great to finally reach this hotel and be welcomed by a welcoming front desk staff. Our room was a suite with 2 queen beds and sofa bed pullout that was spacious and clean. Upon entering the hotel, you can tell that this is a newer hotel, but arriving after 10:00 pm on a weekend made it difficult for us to park our vehicle which ended up parking out on the street in front of the hotel. We were surprised to learn that dining near to this property closed at 10:00 pm and seeing that we were unfamiliar with the area, went to bed with empty stomachs, oh well that's the joy of travelling!We had a great nights sleep. Beds were comfy, linens clean. Breakfast was well mainted and had good hot choices. Breakfast staff was friendly and welcoming to the guests that came down for their breakfast. Overall, we were glad that we chose the Missoula Holiday Inn Express for our short but relaxing one night's stay!

  • Stayed: August 2012, traveled with family
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Thank MOJO329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marotel L, Public Relations Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded August 30, 2012

Thank you so much for reviewing us- and we are thrilled that you enjoyed your stay! We hope you will stop and see us on your next trip through Montana- Thank you!

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Reviewed August 19, 2012

After a long day of traveling and a nightmare hotel the day before this place was glorious! We were so happy to arrive to such a welcoming staff and and amazing room. The pool and spa were great and the kids had a blast. The breakfast was substantial and a great start for more driving. If you are traveling and need some rejuvenation, this is the place to stay!

Room Tip: The ground floor was across from the pool. Great for kids.
See more room tips
  • Stayed: August 2012, traveled with family
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Thank Juli W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marotel L, Public Relations Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded August 30, 2012

We are so please you enjoyed your stay with us while in Missoula. We pride ourselves on our customer service and we are delighted you were able to experience it. Thank you for your thoughtful review and we look forward to your next visit!

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Reviewed August 17, 2012 via mobile

Stayed recently, very nice place but made reservation for two queen beds and they only had a single king available. Reservation was made one full year ahead. Tried to use my priority points but no dice...

  • Stayed: August 2012
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1  Thank mmd04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

The staff was very friendly and helpful. The desk clerk went out of his way to make sure we had directions for dinner; he even called the room to let us know that we had left our map of the area at the desk. The room was spotlessly clean and has everything you need. There's a desk for working and an easy chair for sitting and reading, There's also a small fridge and microwave. The hotel is only a year old so everything is new looking. It's a little outside town, but that put it near a lot of choices for eating dinner. There's no restaurant in the hotel so eating out is your only option. Free Breakfast was a definite plus. There's a selection of hot items, cereal, hot cinnamon rolls, and the usual continental breakfast fare. This would be a great place to stay for a night or two or more.

Stayed: August 2012, traveled with family
1  Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marotel L, Public Relations Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded August 30, 2012

Thank you so much for your review and your kind comments! We love that you enjoyed your stay and your time in Missoula. We love our guests and are so glad you stayed with us- we hope to see you again soon.

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Reviewed August 4, 2012

Recently stayed at this hotel with two other couples while on a motorcycle trip through Montana. Lovely clean hotel, excellent amenities and location. Staff were very friendly and helpful. Only complaint would be that there was no place to sit outdoors to visit and enjoy the great weather (other than one small bench by the front door). Very good value, nice breakfasts, great gym - we will definitely book here again!

  • Stayed: July 2012
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Thank TwoMiddleAgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marotel L, Public Relations Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded August 30, 2012

Thank you! We hope that you enjoyed your motorcycle trip through beautiful Montana and we are so glad you stayed with us. Thank you for your suggestions as well. We look forward to seeing you next time- Thank you!

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Reviewed July 22, 2012 via mobile

This Holiday Inn express is absolutely fabulous. No joking I would rather stay here as a four seasons. It's five stars all the way. A must stay at hotel. . May very well be the best HIE in the country!!!

  • Stayed: July 2012
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1  Thank jdrrr567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marotel L, Public Relations Manager at Holiday Inn Express Missoula NW, responded to this reviewResponded August 30, 2012

Thank you so much for taking the time to write a review. We are delighted that you enjoyed your stay with us at the Holiday Inn Express & Suites Missoula NW. We hope to see you on your next trip to Missoula!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Missoula NW

Address: 150 Expressway, Missoula, MT 59808-1559
Phone Number:
Location: United States > Montana > Missoula
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Missoula
#3 Business Hotel in Missoula
#7 Romantic Hotel in Missoula
Price Range: $87 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Missoula NW 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Conveniently located near the University of Montana and the Missoula International Airport the new Holiday Inn Express & Suites is a great choice for your lodging needs. Just off the Reserve St. strip, near many of Montana’s Prominent Businesses, and countless local attractions, you will find the beautiful new Holiday Inn Express & Suites. Many of our business travelers find our close proximity to such locations as Rocky Mountain Elk Foundation, Boone & Crocket Club, Washington companies, Community Medical Center, Direct TV and Roseburg Forest Products to be very useful. While staying in Missoula, many of our leisure guests enjoy visiting Carousel for Missoula the Missoula Art Museum and the Smoke Jumpers Visitor Center. There are always special events going on in downtown Missoula as well. Some of the great amenities our guests can enjoy during their stay are a spacious board room that seats up to 14, a business center and free Wi-Fi. If your stay is not work related then you may enjoy taking a dip in our indoor, heated pool and whirlpool, or playing Xbox Kinect in our open game room. There are laundry facilities on site and every guest enjoys a great, complimentary Express Start Breakfast in the morning. When you are ready to check out, there is complimentary shuttle service to take you to the airport. Everything you need for your stay is right here at your new Holiday Inn Express & Suites. Don’t forget to make those reservations today. ... more   less 
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Also Known As:
Holiday Inn Express Missoula Hotel Missoula

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