We arrived and put our name in the book before going to the distillery. They don't take reservations, but if you do this, they allow about 30-40 minutes and then call the distillery when your table is ready. We didn't utilize all of our time at the distillery and didn't use the shuttle provided between the two due to some elderly folks in our party. Unfortunately, the elders didn't care for their steaks, for whatever reason, and we notified Mike's (appeared to be) second in command. I didn't get his name. He was all over it and bent over backwards to make them new steaks and ensure they were happy. We couldn't have asked for better service from him. If I had to knock anything, it would be our waitress. She seemed quite put out when questioned about some things on the menu as well as the fact that we didn't tell HER about the problem steaks so she could fix it. We searched the restaurant for her and couldn't find her. That's why I went to the manager. Whatever. I will still give 5 stars for the food and excellent service from the others we interacted with.
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