This hotel is located just off of 11th street, the main "hotel drag" in Helena. Easy access off of I-15 and close to the capitol hill area.
The hotel has three buildings total. The main building has three floors and a basement, with an elevator. There's a two story exterior corridor section across the parking lot, and a little more odd, a section of a three story apartment building that is sectioned off as part of the hotel, maybe 10 rooms max.
When confirming our reservation, we were told that we were going to be in the "Vista Suite". We didn't think that could be bad.
The exterior of the buildings didn't look too bad, but upon arrival and entering the lobby, we could tell that the place needed a facelift.
The front desk clerk that I came in contact both days unfortunately left something to be desired. I have worked front desk for many years so believe me, I understand how tough of a job it is. We arrived quite early so I was expecting that room was not ready yet, not a problem. When checking with the front desk clerk, I waited for the clerk to contact housekeeping to see if the room was ready, and as expected it wasn't. I thanked her and said we'd return in a few hours. I don't think during the entire conversation they ever made eye contact or anything. Oh well, not a big deal. When checking back later, same thing, just cold and unwelcoming. I guess we could live with that.
We then went to our "Vista Suite" and found a dated room in the apartment complex addition that I explained earlier. The chairs were stained, carpet stained, light bulbs out, etc. Overall, very worn. Was it "clean"? I guess, but showing signs of wear. I passed by the housekeepers a few times and they were very pleasant though, a nice change from the front desk. The room had two queens, separated by a partial wall, a microwave and refrigerator that could use a little "TLC", a couple chairs, and a basic bathroom. Not sure where they got the term "Vista" in the room's name, no view, just parking lot access. Wireless was available, but you have to call the front desk to get a username and password. It took me a few times to finally get online.
When going back into the main building to find the pool, I found a very dark hallway and a smelly elevator that takes you down to the basement. From there, you walk quite a ways down a dark, dingy hallway that would fit perfect in a horror movie. Dim lights and weird smells. When you get to the pool area, you realize that the ceiling is covered over with some type of cardboard or something, not sure what. Portions of it are falling down. The pool area only has a pool no hot tub, but I have to say that the pool was very clean and warm. The rest of the pool area was in a need of a lot of repair and updating, kinda unsightly.
Breakfast in the morning was over in their restaurant attached to the main building and was offered for $1.99. Breakfast consisted of a pancake, bacon, and an egg of your choice. Not bad for $1.99, filled us up. Surprisingly a nice, quaint restaurant. The staff was very nice and service was fine.
I checked out with the same clerk that checked me in, again, cold and unwelcoming, but everything was taken care of promptly. There were two other people in the lobby, I believe managers of some sort, whom were very friendly and pleasant, ready to assist you.
Would I return to this hotel anytime soon? No. I have to say it was a little dissapointing in most areas, but overall, the place needs a lot of work. We only paid about $46 so I shouldn't complain for the price, but for those who pay more, it may be a little overpriced. When walking the halls in the main building, I did glance into a couple open rooms and they seemed a little nicer so maybe take that as a tip! Just to clarify, I'm not here to "blast" the front desk clerk or make them feel inferior, but a little training would go a long ways!
- Official Description (provided by the hotel):
- Located in the heart of Helena's Capitol District, Jorgenson's Inn & Suites offers newly updated rooms offering comfort and convenient amenities including fridges and microwaves. Free WiFi is accessible throughout the property. Rooms in our main building are a bit more updated with executive desks and chairs which help to get work done. Every room rate we offer includes a free hot, served breakfast in Jorgenson's Restaurant. As you can tell from the reviews, the breakfast is a great addition to our valuable service. We offer free shuttle service on-demand to the Helena Regional Airport. We are only a few blocks from the I-15 Capital interchange. ... more less
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- Also Known As:
- Jorgenson`s Hotel Helena
- Jorgenson`s Inn And Suites
- Jorgensons Hotel Helena